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Organizational Communication

University of Central Florida

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Corporate Social Advocacy: Addressing Social Justice In The Age Of Black Lives Matter, Asianna Elston May 2021

Corporate Social Advocacy: Addressing Social Justice In The Age Of Black Lives Matter, Asianna Elston

Electronic Theses and Dissertations, 2020-2023

This research explores corporate advocacy and support for the Black Lives Matter movement. Using organizational legitimacy theory as a theoretical framework, this research employed thematic analyses in order to study statements issued by Fortune's 50 most admired companies in response to the re-energized Black Lives Matter movement. These statements were studied using thematic content analysis in order to gauge corporate engagement with the movement, as well as indicate themes of authenticity or hypocrisy apparent in the statements. The study revealed major themes of support and authentic engagement, as well as highlighted the missing components that may indicate hypocritical stances to …


Automation Anxieties: Perceptions About Technological Automation And The Future Of Pharmacy Work, Cameron W. Piercy, Angela N. Gist-Mackey Apr 2021

Automation Anxieties: Perceptions About Technological Automation And The Future Of Pharmacy Work, Cameron W. Piercy, Angela N. Gist-Mackey

Human-Machine Communication

This study uses a sample of pharmacists and pharmacy technicians (N = 240) who differ in skill, education, and income to replicate and extend past findings about socioeconomic disparities in the perceptions of automation. Specifically, this study applies the skills-biased technical change hypothesis, an economic theory that low-skill jobs are the most likely to be affected by increased automation (Acemoglu & Restrepo, 2019), to the mental models of pharmacy workers. We formalize the hypothesis that anxiety about automation leads to perceptions that jobs will change in the future and automation will increase. We also posit anxiety about overpayment related to …


Negotiating Agency And Control: Theorizing Human-Machine Communication From A Structurational Perspective, Jennifer L. Gibbs, Gavin L. Kirkwood, Chengyu Fang, J. Nan Wilkenfeld Apr 2021

Negotiating Agency And Control: Theorizing Human-Machine Communication From A Structurational Perspective, Jennifer L. Gibbs, Gavin L. Kirkwood, Chengyu Fang, J. Nan Wilkenfeld

Human-Machine Communication

Intelligent technologies have the potential to transform organizations and organizing processes. In particular, they are unique from prior organizational technologies in that they reposition technology as agent rather than a tool or object of use. Scholars studying human-machine communication (HMC) have begun to theorize the dual role played by human and machine agency, but they have focused primarily on the individual level. Drawing on Structuration Theory (Giddens, 1984), we propose a theoretical framework to explain agency in HMC as a process involving the negotiation of control between human and machine agents. This article contributes to HMC scholarship by offering a …


2021 Icrcc Proceedings Table Of Contents, Conference Organizers Jan 2021

2021 Icrcc Proceedings Table Of Contents, Conference Organizers

International Crisis and Risk Communication Conference

These proceedings are a representative sample of the presentations given by professional practitioners and academic scholars at the 2021 International Crisis and Risk Communication Conference (ICRCC) held virtually March 8-10, 2021. The goal of the ICRCC is to bring together prominent professional risk and crisis communication practitioners and academic scholars from around the world to spend a few days networking and engaging in conversation about issues and problems related to risk and crisis communication in a variety of contexts (e.g., natural disasters, political crises, food safety issues, biosecurity, health epidemics and pandemics).


The Onslaught Of Crisis Leadership Advice: Sifting Through Popular Leadership Sources In The Covid-19 Era, R. Tyler Spradley Jan 2021

The Onslaught Of Crisis Leadership Advice: Sifting Through Popular Leadership Sources In The Covid-19 Era, R. Tyler Spradley

International Crisis and Risk Communication Conference

This study critiques COVID-19 crisis leadership discourse in authoritative sources for leadership advice including Entrepreneur, Forbes, Fortune, Harvard Business Review, Harvard Business School’s COVID-19 Business Impact Center, and Real Leaders. Two central lines of inquiry drive this study: First, what are the pervasive practice-based recommendations typified in COVID-19 crisis leadership discourse? Second, whose interest does the COVID-19 crisis leadership discourse serve? Conclusions question the widespread practicality of advice and argue that advice functions to reassert the power dynamic of authoritative texts and super leaders over popular crisis leadership press. Furthermore, advice tends to promote command-and-control leadership with implications for taking …


Communicating Crisis To Youth: The Role Of Caregiver Crisis Communication In Youth Sensemaking And Recovery., Ronda Oberlin Nowak Jan 2021

Communicating Crisis To Youth: The Role Of Caregiver Crisis Communication In Youth Sensemaking And Recovery., Ronda Oberlin Nowak

International Crisis and Risk Communication Conference

A qualitative study was conducted of the response to student deaths by the administrators of two rural high schools. The events are looked at in the dual context of incident management and communication processes, using Coordinated Management of Meaning (CMM) theory. Interviews were conducted with administrators and with members of a student support team that responded to these and similar events. The study finds that negotiation of meaning that takes place between students, and between students and caregivers, is key in students’ processing of the event that they are experiencing. It can also equip them to be more resilient to …


Complete Issue, Volume 39, Issue 2 Jan 2020

Complete Issue, Volume 39, Issue 2

Journal of the Association for Communication Administration

This is the complete issue for Volume 39, Issue 2 of the Journal of the Association for Communication Administration.


Turning Mismanaged Crisis Into Opportunity: Developing A Municipal Emergency Communication Plan For Puerto Rico, Mariely Valentin-Llopis Jan 2020

Turning Mismanaged Crisis Into Opportunity: Developing A Municipal Emergency Communication Plan For Puerto Rico, Mariely Valentin-Llopis

International Crisis and Risk Communication Conference

Three years after Hurricane Maria, rural municipalities of Puerto Rico find themselves as vulnerable as before the category 4 storm dwindled the Island’s resources. The town of Aguas Buenas is among the rural municipalities struggling to prepare for the next natural disaster. This pilot study provides a plan for activating the community with the purpose of forming the first community emergency management team (CEMT) in coordination with local officials. Through in-depth interviews with the people living in Aguas Buenas, the study presents a situation analysis followed by recommendations on how to train the community leaders and turn the crisis into …


Building Resilience For Stronger Communities, Barbara Gainey Jan 2020

Building Resilience For Stronger Communities, Barbara Gainey

International Crisis and Risk Communication Conference

Much of the early research in crisis management and crisis communication centered on the core competencies of crisis response: why do we need to plan for crises; what are the stages of effective crisis planning; what theoretical perspectives are helpful to scholars and practitioners; and what are the steps of an up-to-date crisis plan. Delineation of these core competencies goes on. Among these competencies, the crisis stage meriting the least attention arguably is post-crisis, the critical days and weeks immediately following the formal resolution of the crisis. Research attention has often focused on recovery and learning, positioning the organization for …


The Role Of Organizational Culture For Creating Understanding And Trust Through Internal Crisis Communication, Albena Björck, Petra Barthelmess Jan 2020

The Role Of Organizational Culture For Creating Understanding And Trust Through Internal Crisis Communication, Albena Björck, Petra Barthelmess

International Crisis and Risk Communication Conference

Understanding and trust are major goals of the internal communication in general. In a crisis situation with its inherent uncertainty and lack of time their importance is elevated to a new level. The crisis communication theory lacks a cultural contextualization and a long-standing tradition for including the influence of organizational culture. The purpose of this study is to enhance the understanding of corporate culture as a key factor for internal crisis communication and its effectiveness. It investigates how the visible and less visible levels of culture manifest themselves in the internal crisis communication practice and identifies organizational culture patterns that …


Do Not Bank On Us! Taking Stock Of Transparency And Accountability During Crises In Uganda: The Case Of Crane Bank Collapse, Angella Napakol, Ann Mugunga Jan 2019

Do Not Bank On Us! Taking Stock Of Transparency And Accountability During Crises In Uganda: The Case Of Crane Bank Collapse, Angella Napakol, Ann Mugunga

International Crisis and Risk Communication Conference

This study examined transparency and accountability as bridges to the interpretative and sense making capabilities of the public following the collapse of Crane Bank, Uganda. Content and critical discourse analysis methods were used to: investigate the nature of communication, the information shared; review honesty and responsibility in communication, and also analyze how accountability and transparency are constructed during crisis situations in the South. Assessment of 120 newspaper articles showed that both Crane Bank and Bank of Uganda mainly left it to the media to create and give meaning to stakeholders. Initial communication from both institutions was delayed and subsequent communication …


New Jersey Communication Association’S Adjunct/Contingent Faculty Certification Program: What Makes A Communication Classroom?, Christopher Lynch, Anita Foeman, Theresa Nance Jan 2019

New Jersey Communication Association’S Adjunct/Contingent Faculty Certification Program: What Makes A Communication Classroom?, Christopher Lynch, Anita Foeman, Theresa Nance

Journal of the Association for Communication Administration

The New Jersey Communication Association’s Adjunct/ Contingent Faculty Certification program provides a place of reflection for potential adjunct or contingent faculty and prepares them for teaching in a communication classroom. New Jersey state law requires an oral communication course for every college student. Disciplinary departments who may not have a direct connection with the field of communication often sponsor and teach these classes. Recruiting potential candidates to teach a communication class raises challenges for administrators and department chairs especially when many sections of the course are needed. The perception of non-communication administrators is sometimes that anyone can teach this core …


Complete Issue, Volume 38, Issue 2 Jan 2019

Complete Issue, Volume 38, Issue 2

Journal of the Association for Communication Administration

This is the complete issue for Volume 38, Issue 2 of the Journal of the Association for Communication Administration.


Central Florida Future, Vol. 42 No. 41, June 28, 2010 Jun 2018

Central Florida Future, Vol. 42 No. 41, June 28, 2010

Central Florida Future

Alumni giving out legal aid; Get the scoop; Rock the Vote event sets group canvassing in motion.


Central Florida Future, Vol. 41 No. 18, February 16, 2009 Feb 2018

Central Florida Future, Vol. 41 No. 18, February 16, 2009

Central Florida Future

Candidates sign in; Ticket still in after retrial; Nursing students homesick until 2011; Hip-hop meets history; About Jeff Johnson.


Fostering Organizational Integrity Through Departmental Program Reviews, James T. Petre, David S. Heineman, Angela G. La Valley Jan 2018

Fostering Organizational Integrity Through Departmental Program Reviews, James T. Petre, David S. Heineman, Angela G. La Valley

Journal of the Association for Communication Administration

Conducting a departmental program review can be a stressful and arduous process. At the same time, the final report can provide valuable insights. The challenges and benefits of program reviews have been well noted by scholars. We seek to add to this conversation by arguing that program reviews can prove beneficial by fostering and maintaining organizational integrity. In our essay, we review relevant literature on program reviews, provide an explanation of organizational integrity, present a narrative of our program review process, and explain how this process fostered organizational integrity.


Cultural Challenges When Memorializing Tragedies, Kjell Brataas Jan 2018

Cultural Challenges When Memorializing Tragedies, Kjell Brataas

International Crisis and Risk Communication Conference

After a tragedy, victims and survivors often desire to memorialize what happened. This can take many forms, and finding the right way often involves a number of challenges. There will usually be differences of opinion among the bereaved, the injured and the uninjured survivors, and cultural aspects and differences play a major role. This presentation provides examples from around the world and hints on bridging the culture gap when memorializing a tragedy.


A Content Analysis Of Jihadist Magazines: Theoretical Perspectives, Catalina M. Udani Jan 2018

A Content Analysis Of Jihadist Magazines: Theoretical Perspectives, Catalina M. Udani

Honors Undergraduate Theses

During its violent spread across the Middle East, the Islamic State of Iraq and Sham (ISIS) amassed both a local and international following in large part due to its usage of emergent media distribution. Beginning in 2014, ISIS’s Ministry of Media published an English-language magazine, Dabiq, disseminating its issues through online platforms. Dabiq and its successor Rumiyah both serve as propagandistic recruitment material for ISIS’s international community as well as broadcasting the message of the jihadist movement to ISIS’s enemies. This study analyzed ISIS’s publications using a qualitative content analysis in order to identify jihadist recruitment strategies through the perspectives …


Central Florida Future, Vol. 40 No. 21, February 25, 2008 Feb 2017

Central Florida Future, Vol. 40 No. 21, February 25, 2008

Central Florida Future

Voyeur films women on campus; Leaving others in their wake; Dance contest to unify students; New dean wants students involved.


Central Florida Future, Vol. 40 No. 19, February 20, 2008 Feb 2017

Central Florida Future, Vol. 40 No. 19, February 20, 2008

Central Florida Future

Student group wants kosher meals; A ball for a vote; Students win $4k for game design; Social work students send help to Kenya; UCF hosts series of physics lectures.


Central Florida Future, Vol. 40 No. 18, February 18, 2008 Feb 2017

Central Florida Future, Vol. 40 No. 18, February 18, 2008

Central Florida Future

NIU mourns tragedy; A kiss for the liberty to love; Jeff Corwin visits campus; Theta Chi holds fundraiser for troops.


Informational Efficiency And The Reaction To Terrorism: A Financial Perspective, Nicholas Roland Jan 2016

Informational Efficiency And The Reaction To Terrorism: A Financial Perspective, Nicholas Roland

Honors Undergraduate Theses

The purpose of this study is to measure the message terror organizations hope to convey using the financial markets as a proxy of measurement to determine patterns within the marketplace and the effects on the terrorists’ ability to deliver a desired message due to the increased use of digital devices and access to instantaneous news, seen over the past decade. Using death count, geographic location, and event type, this study identified 109 attacks between 1985 and 2015 to be analyzed against 5 market indices and 5 securities. Measuring the effects within a 10-day sample window from the time of the …


Review Of Wheeler, D. (2012). Servant Leadership For Higher Education: Principles And Practices. San Francisco, Ca: John Wiley & Sons., John Howard Iii Jan 2014

Review Of Wheeler, D. (2012). Servant Leadership For Higher Education: Principles And Practices. San Francisco, Ca: John Wiley & Sons., John Howard Iii

Journal of the Association for Communication Administration

Review of Wheeler, D. (2012). Servant leadership for higher education: Principles and practices. San Francisco, CA: John Wiley & Sons.


Central Florida Future, Vol. 42 No. 77, December 6, 2010 Dec 2010

Central Florida Future, Vol. 42 No. 77, December 6, 2010

Central Florida Future

Giving students a home; Conference USA Championship; Liberty Bound; Jewish students team up for drive; Career Services preps for move; When studying comes second.


Central Florida Future, Vol. 42 No. 76, December 2, 2010 Dec 2010

Central Florida Future, Vol. 42 No. 76, December 2, 2010

Central Florida Future

University mourns founder; Increases looming for decal rates; School reaps big returns for 2010; The heavy costs of Light Up UCF.


Central Florida Future, Vol. 42 No. 75, November 29, 2010 Nov 2010

Central Florida Future, Vol. 42 No. 75, November 29, 2010

Central Florida Future

GRE improvement underway; The Sugar Connection; Prof. finds inmates feign mental illness; Video games help students stay active.


Central Florida Future, Vol. 42 No. 74, November 22, 2010 Nov 2010

Central Florida Future, Vol. 42 No. 74, November 22, 2010

Central Florida Future

UCF cultural groups host fair; Speaking out for equality; Standup; Rosen hosts high school career fair; Sweet treats from around the world.


Central Florida Future, Vol. 42 No. 73, November 18, 2010 Nov 2010

Central Florida Future, Vol. 42 No. 73, November 18, 2010

Central Florida Future

Cheating scandal still cloudy; Calming down; Former prof. suing over stereotypes; Hunger banquet to raise awareness.


Central Florida Future, Vol. 42 No. 69, November 4, 2010 Nov 2010

Central Florida Future, Vol. 42 No. 69, November 4, 2010

Central Florida Future

Enrollment keeps growing; The 10 largest universities in the United States; New man in charge; Mold issues linger around Peg. Landing; Red all around; All-Knighter block party to aid charity.


Central Florida Future, Vol. 42 No. 67, October 28, 2010 Oct 2010

Central Florida Future, Vol. 42 No. 67, October 28, 2010

Central Florida Future

UCF receives four grants; Cutting down distractions; Drivers' Safety; Police make room for new station, offices; Local band duals as students, musicians.