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The Impact Of Customer Engagement On User Retention In E-Commerce Apps In Vietnam, Vu Nguyen Tran Jan 2024

The Impact Of Customer Engagement On User Retention In E-Commerce Apps In Vietnam, Vu Nguyen Tran

Chulalongkorn University Theses and Dissertations (Chula ETD)

This study examines how customer engagement impacts user retention in Vietnamese e-commerce apps, focusing on symbolic, hedonic, and utilitarian dimensions. A survey of 465 Vietnamese Millennials and Gen Z users (18–34) who used Shopee and/or Lazada in the past six months found symbolic engagement, aligning apps with users' values and identity, to be the strongest predictor of retention. Hedonic engagement showed a minor negative impact, while utilitarian engagement had no significant effect. The findings underscore the importance of symbolic engagement in offering actionable insights for branding and retention strategies in Vietnam’s e-commerce market.


I Can't Look Away: Parasocial Relationships With Dance Mom Characters Across Tv And Social Media, Kennedy Kay Pirlet Jan 2024

I Can't Look Away: Parasocial Relationships With Dance Mom Characters Across Tv And Social Media, Kennedy Kay Pirlet

Electronic Theses and Dissertations

In 2019, Dance Moms ended its airing on Lifetime at the completion of the eighth season. However, the show and its cast members remained popular on social media platforms like TikTok, but we still didn’t know the relationship between watching the show and following cast members on multiple social media platforms or who audiences were closest to. To answer this question, the celebrity-persona parasocial interaction scale and experience of parasocial interaction scale were utilized. These scales were used in this study and found reliable. Snowball recruitment focusing on social media platforms and emails yielded 180 eligible sample participants. Through a …


An Internal And External Contextual Autoethnography Of A Single Mother's Experience As It Intersects With Misogyny, Patriarchy, And Hegemonic Masculinity, Heidi Sampson Jan 2024

An Internal And External Contextual Autoethnography Of A Single Mother's Experience As It Intersects With Misogyny, Patriarchy, And Hegemonic Masculinity, Heidi Sampson

Antioch University Dissertations & Theses

This dissertation is a contextual autoethnography of my lived experience with stigmatization, stereotypes, and institutional obstructions as a divorced single mother who previously experienced intimate partner violence and was diagnosed with post-traumatic stress disorder. The purpose of the study is to shed light on the complexity of the single motherhood experience, both internally and externally. From 2009 to 2019, the institutions I accessed for assistance as a single mother and those I interacted with for my children, my job, my health, and even within the church were unnecessarily burdensome financially, physically, and emotionally. This dissertation takes a contextual look at …


Doing The Impossible: Dealing With False Beliefs, Yuliya Filippovska Jan 2024

Doing The Impossible: Dealing With False Beliefs, Yuliya Filippovska

Antioch University Dissertations & Theses

Fighting false information, propaganda, open lies, rumors, misinformation, and disinformation by attacking it directly and challenging it is the dominant strategy for dealing with false beliefs (Lazer et al., 2018; Maseri et al., 2020; Van Bavel et al., 2021), and it is an important one. Refuting falsity is crucial. At the same time, there are instances when fighting false information does not work (Ardèvol-Abreu et al., 2020; McIntyre, 2018; Van Bavel et al., 2021). One of the reasons is that it denies another’s worldview, belief systems, and, as a result, their identity and even right to exist. Searching for alternative …


The Power Of Mass Media In Literature Development In Indonesia, Dedi Pramono, Dani Fadillah Dec 2023

The Power Of Mass Media In Literature Development In Indonesia, Dedi Pramono, Dani Fadillah

Informasi

This study aims to reveal how the mass media has a very large role to develop literature in Indonesia. This is important to mention considering that literature is one of the signs of a nation's civilization, therefore support from various directions for developing literature is very meaningful. With this research, it is hoped that the world of Indonesian literature can further develop in the future, especially through the role of the mass media. This research was conducted using a qualitative approach, the data was collected through interviews and a comprehensive review of documents. The data obtained is then reduced and …


Book Review Reading Images: The Grammar Of Visual Design, Wim Honders Dec 2023

Book Review Reading Images: The Grammar Of Visual Design, Wim Honders

Journal of Media Literacy Education

No abstract provided.


Critically Analyzing The Meanings Of “Critical” Media Literacy, W. James Potter Dec 2023

Critically Analyzing The Meanings Of “Critical” Media Literacy, W. James Potter

Journal of Media Literacy Education

This study provides a critical analysis into how authors of publications about critical media literacy express what they mean by the term. The use of multiple strategies to examine the degree to which these authors exhibit a sharing of meaning led to the conclusion that there are far more differences than commonalities across definitions of critical media literacy. The implications of this conclusion raise important questions about the value of a literature where authors seem to express so many different meanings for the concept that they use to label their common concern.


Media Literacy Policy In Morocco: A Strategic Milestone Missing, Abderrahim Chalfaouat, Karim Essoufi Dec 2023

Media Literacy Policy In Morocco: A Strategic Milestone Missing, Abderrahim Chalfaouat, Karim Essoufi

Journal of Media Literacy Education

In the digital age, diverse walks of human life have reconfigured profoundly. In the Moroccan society, digitalisation plans and the skyrocketing numbers of internet users necessitate coping literacy policies. While several community initiatives have been taken to improve the quality of media literacy, they, as bottom-up efforts, cannot suffice to meet the needs of the whole Moroccan population. Rather, the absence of a central, nationwide, cross-sectoral media literacy policy significantly challenges the effective coordination of official strategies and community initiatives in media education. This article investigates current practices in media literacy in Morocco. Using document analysis, it delves into data …


Pre-Service Training On Media Education For Teachers At Czech Universities, Karolína Mackenzie Dec 2023

Pre-Service Training On Media Education For Teachers At Czech Universities, Karolína Mackenzie

Journal of Media Literacy Education

The study shows the content of future teachers’ education and their needs to teach media education in their future practice. The preparation of future teachers within the faculties of education varies considerably across Europe, as does the level of teaching in primary and secondary schools. In the Czech Republic, media education is a cross-cutting topic in primary and some types of secondary schools and is rather rarely found in the university training of future teachers. The research shows the areas in which future teachers were prepared in their teacher training, their sense of readiness to teach and their needs in …


Podcasting Practices: Mediators Of Archival Work, Ela Teacher Education Curricula, And Digital Identities, Nancy Heiss, Morgan King, Courtney Adang, Donna E. Alvermann Dec 2023

Podcasting Practices: Mediators Of Archival Work, Ela Teacher Education Curricula, And Digital Identities, Nancy Heiss, Morgan King, Courtney Adang, Donna E. Alvermann

Journal of Media Literacy Education

This paper investigates how a semester-long online course in a language and literacy teacher education department coupled a podcast project with archival pedagogy and restorying to explore how ELA (English Language Arts) teachers (preservice, inservice teachers, and those seeking re-entry) worked collaboratively to enrich understandings of instruction embedded in a high-tech environment. The course was taught in the southeastern United States at the height of a global pandemic. After the semester ended, three graduate students (from a class of 21) joined the instructor to qualitatively analyze data collected during the previous 14 weeks. Data sources included digitally stored videos, archived …


Teaching Critical Race Media Literacy Through Black Historical Narratives, Christine Mcwhorter, Tiffany Mitchell Patterson Dec 2023

Teaching Critical Race Media Literacy Through Black Historical Narratives, Christine Mcwhorter, Tiffany Mitchell Patterson

Journal of Media Literacy Education

On the 400th anniversary of American enslavement the New York Times (NYT) 1619 project launched an interactive digital experience including a popular podcast centering the contributions and narratives of Black Americans. This study sought to understand how HBCU students responded to learning Black music history through what we term a “pop culture podcast.” This study explored the ways in which this particular podcast could support the development of Critical Race Media Literacy (CRML) based on a media discourse at a Historically Black College/University (HBCU). This study employed survey research and focus group discussions with HBCU students in two courses. The …


Portrayals Of Gender And Race In Instagram Advertising: An Exploratory Content Analysis, Taylor Moore Dec 2023

Portrayals Of Gender And Race In Instagram Advertising: An Exploratory Content Analysis, Taylor Moore

Honors College Theses

Race and gender stereotyping is a longstanding problem in the world of advertising. This research utilized content and statistical analysis to answer three questions regarding race and gender stereotyping in Instagram advertising: (1) what portrayals are being shown? (2) how are these portrayals being shown? And (3) are diverse advertisements reinforcing or challenging stereotypes? Tweny advertisements were chosen off Instagram to analyze. Through an analysis of literature on the topic, a code book defining race, person of color, sex, gender, and gender expression was created. Using these variables and classifying the ads as a stereotype/counterstereotype/neutral, allowed for the creation of …


Power And Politics In The Media: The Year In C-Span Archives Research, Volume 9, Robert X. Browning Dec 2023

Power And Politics In The Media: The Year In C-Span Archives Research, Volume 9, Robert X. Browning

The Year in C-SPAN Archives Research

Power and Politics in the Media: The Year in C-SPAN Archives Research, Volume 9 features articles from multiple disciplines that use the C-SPAN Video Library to explore recent controversies in American politics. Topics covered include Supreme Court nominations, Supreme Court oral arguments, rhetoric on disasters and COVID-19, and the effect of clothing on the approval of women in power. What unites these topics is the unique use of the video record of C-SPAN to explore the intersections of politics, power, rhetoric, and the media in the contemporary United States. Written in accessible prose, this volume showcases some of the most …


Living Among Wildlife: Elevating Human-Wildlife Interactions And Coexistence, Bridget Rebecca Murphy Dec 2023

Living Among Wildlife: Elevating Human-Wildlife Interactions And Coexistence, Bridget Rebecca Murphy

Graduate Student Portfolios, Professional Papers, and Capstone Projects

After a semester of learning, both in class and in nature, my writing honed in further on this human-nature divide. To me, I see humans as part of nature – as we are mammals, animals, part of the food chain, biological beings no higher than others on our planet. We have simply constructed this false narrative around us within our societies, minds and media that embeds this division between us and nature, between us and wildlife. Humans have been managing, stewarding, living off and within landscapes for thousands of years. As time and technology evolved, a lot of people began …


Pepperoni Roll Studios: A Handbook & Policy Guide For A Podcast And Audio Production Student Organization, Nicholas Kirk Kratsas Dec 2023

Pepperoni Roll Studios: A Handbook & Policy Guide For A Podcast And Audio Production Student Organization, Nicholas Kirk Kratsas

Faculty & Staff Scholarship

For Students

Welcome to Pepperoni Roll Studios, WVU’s new and exciting experiential podcast and audio production organization! You’ve made a great decision to join one of the best communities on campus.

This handbook will guide and facilitate our new student-run organization. Within its pages, you’ll find out who we are, what we do and how we do it to fill you in on everything you need to know. Let’s roll!

For Advisors and Staff

WVU Student Media is excited to launch our new podcast and audio production organization, Pepperoni Roll Studio! This venture grew out of a demand for more …


Hating The Haters: Media, Polarisation And Class Conflict’ Media, Emotion, Society And Security Lightning Talks In Response To Dublin Riots, Edward Brennan Dec 2023

Hating The Haters: Media, Polarisation And Class Conflict’ Media, Emotion, Society And Security Lightning Talks In Response To Dublin Riots, Edward Brennan

Conference Papers

This 5-minute ‘lightning talk’ considered public and media responses to the Dublin riots of 2023, highlighting how hatred towards far-right agitators and rioters permeated not only social media discourse but also broadsheet journalism and government statements. Using Fintan O’Toole’s commentary as a key example, Brennan critiques the moral framing that legitimises hatred against “the haters,” suggesting it mirrors a pre-democratic cultural logic wherein ideas are seen as autonomous, malevolent forces shaping society. This ‘secular superstition’ constitutes an anti-sociology that erases economic and class contexts, replacing them with aesthetic politics rooted in identity, branding and lifestyle logics. The paper warns that …


Spartan Daily, December 5, 2023, San Jose State University, School Of Journalism And Mass Communications Dec 2023

Spartan Daily, December 5, 2023, San Jose State University, School Of Journalism And Mass Communications

Spartan Daily, 2023

Volume 161, Issue 43


The Contribution Of Mass Media In The Life Of The Nation And State, Benni Setiawan Dec 2023

The Contribution Of Mass Media In The Life Of The Nation And State, Benni Setiawan

Informasi

No abstract provided.


Communication Monographs Fall 2023 Newsletter, Martina Santia, Srividya Ramasubramanian Dec 2023

Communication Monographs Fall 2023 Newsletter, Martina Santia, Srividya Ramasubramanian

CODE^SHIFT Research

No abstract provided.


College Athletes As Endorsers: A Study Of Nil Advertising, Zach Johnson Dec 2023

College Athletes As Endorsers: A Study Of Nil Advertising, Zach Johnson

Master's Theses

The objective of this study is to determine how effective the newly enforced NIL deals among college athletes are in terms of social media advertising. With the rise of social media and the amount of people using social media daily, it is imperative for advertisers to understand various ways of promoting brands on social media. A 2x2x2 mixed experimental design was used to investigate the effects of college athletes-sponsored Instagram posts among college students, specifically source relevance, product relevance, and message authenticity. Findings suggested positive effects of using college athletes as sponsors. Source relevance, product relevance, and message authenticity played …


An Imc Plan For The Blue Dolphin Company, A Local Nonprofit, Allison Evelyn Campbell Dec 2023

An Imc Plan For The Blue Dolphin Company, A Local Nonprofit, Allison Evelyn Campbell

Journalism

Alan Godley's journey into marine preservation began as a dock boy, a role that brought him face-to-face with the environmental impact of boat cleaning practices. Witnessing the washing of harsh chemicals into the ocean and waterways fueled his environmental consciousness. Years later, he founded the Blue Dolphin Company in 1989, an “organization focused on furthering the awareness of whales and dolphins, and all marine life … [supporting] the rehabilitation and release of marine mammals and other wildlife”. Over the three decades, Mr. Godley has operated this nonprofit and small business, leveraging educational initiatives to inform people of all ages about …


“Yo Sí Soy Boricua, Pa’ Que Tú Lo Sepas”: A Decolonial And Intersectional Analysis Of Alexandria Ocasio-Cortez, Jocelin Monge Dec 2023

“Yo Sí Soy Boricua, Pa’ Que Tú Lo Sepas”: A Decolonial And Intersectional Analysis Of Alexandria Ocasio-Cortez, Jocelin Monge

Electronic Theses, Projects, and Dissertations

Historically speaking, political representation in Congressional districts in the U.S. has been predominantly White and male. Alexandria Ocasio-Cortez (AOC) is an example of a type of new mestizaconsciousness (Anzaldúa, 1987) given she is the youngest Latina congresswoman ever been elected to serve New York’s 14th Congressional District. This study employs an intersectional analysis on AOC’s viral moments with ‘The Squad’, Puerto Rico, Vogue, and Met Gala. Through a theoretical lens composed of elements of intersectionality (Crenshaw, 1991) and mestiza consciousness (Anzaldúa, 1987), this study focuses on three significant recurrent themes found in AOC’s estilos de resistencia or sensibilities …


The Needs That Instagram Satisfies For People Seeking News & How This Displaces Time Spent With Traditional Media, Madeleine Dunn Dec 2023

The Needs That Instagram Satisfies For People Seeking News & How This Displaces Time Spent With Traditional Media, Madeleine Dunn

Graduate Theses and Dissertations

This paper examines how the current climate of mainstream media is changing, and how this may affect journalistic norms and practices. There are many outlets for consumers to receive news, including traditional media, such as television news, newspapers, magazines, etc. There is also social media. The future of mainstream media outlets, like television stations, newspapers, magazines and radio stations, seems to depend on the growing use of social media sites for the use of getting news. This research will focus on Instagram as an alternative to traditional media, and why people prefer to use this outlet to get their news. …


Spartan Daily, November 30, 2023, San Jose State University, School Of Journalism And Mass Communications Nov 2023

Spartan Daily, November 30, 2023, San Jose State University, School Of Journalism And Mass Communications

Spartan Daily, 2023

Volume 161, Issue 42


Spartan Daily, November 29, 2023, San Jose State University, School Of Journalism And Mass Communications Nov 2023

Spartan Daily, November 29, 2023, San Jose State University, School Of Journalism And Mass Communications

Spartan Daily, 2023

Volume 161, Issue 41


Argumentation For Critical Heterogenous Political Discussions: Constructing A Rebuttal, Rebecca Oliver Nov 2023

Argumentation For Critical Heterogenous Political Discussions: Constructing A Rebuttal, Rebecca Oliver

Discourse: The Journal of the SCASD

This activity seeks to explain to undergraduate students how to craft a proper attack and defense in argumentation and debate, persuasion, or political communication courses. The activity teaches students 1) the parts of a basic argument structure and 2) how to construct a rebuttal using a basic argument structure. Students will argue against their true political typology by selecting an opposing typology from the Pew Research Typology Quiz. Broadly, this exercise is designed to encourage students to engage in dialogues with people who disagree with their political positionality. Specifically, the activity accomplishes this by teaching students the value of basic …


Encoding & Decoding: Artfully Modeling Communication, Daniel L. Foster, Ashley D. Garcia Nov 2023

Encoding & Decoding: Artfully Modeling Communication, Daniel L. Foster, Ashley D. Garcia

Discourse: The Journal of the SCASD

Drawing objects and concepts, such as cats, trees, love, democracy, and family, is probably the last activity students expect to do in a communication course. Although this sounds like an introductory art activity, creating visual representations provides a nuanced understanding of the encoding and decoding processes. Encoding and decoding are the most hidden and often the most unfamiliar and complex fundamental components of communication for students to comprehend. By engaging in this activity, students translate their decoding process into drawings, which serve as personal artifacts representative of their encoding and decoding. Students come to better conceptualize this cognitive process with …


“Party In The Communication Classroom”: Exploring Communication Competence To Raise Social Awareness, Nancy Bressler Nov 2023

“Party In The Communication Classroom”: Exploring Communication Competence To Raise Social Awareness, Nancy Bressler

Discourse: The Journal of the SCASD

This activity demonstrates communication competence and allows students to observe, assess, and ultimately utilize the model of communication competence to engage with other people successfully. To understand how to engage in communication competence, students must recognize that appropriateness and effectiveness are crucial aspects of their communication. Through the communication competence model, students examine how to achieve effectiveness in their communication by setting goals for specific contexts; they also consider to what extent their goals are achievable given the particular situation. Using a 2014 MTV Video Music Award example, students can analyze why Miley Cyrus allowed a homeless man to accept …


Introducing Public Speaking Self-Concept (Pssc): A Novel, Qualitatively-Derived Communication Anxiety And Competence Variable, Karla M. Hunter, Joshua N. Westwick Nov 2023

Introducing Public Speaking Self-Concept (Pssc): A Novel, Qualitatively-Derived Communication Anxiety And Competence Variable, Karla M. Hunter, Joshua N. Westwick

Discourse: The Journal of the SCASD

Despite numerous quantitative assessments of teaching interventions that have helped mitigate public speaking anxiety (PSA), this common barrier to public speaking persists. In addition, quantitative measures may not be appropriate for all instructional goals, especially with students from across a variety of cultures. To enrich educators’ capacity to help diverse bodies of students overcome the challenges presented by PSA, this qualitative study asked students to “Please describe yourself as a public speaker” at the beginning and the end of a freshman-level, general education public speaking class. Thematic analysis identified a two-dimensional pattern within student responses (N = 51) (a …


Front Matter Nov 2023

Front Matter

Discourse: The Journal of the SCASD

No abstract provided.