Digital Commons Network^™

Measuring Service Quality In Academic Libraries: Enhancing Customer Satisfaction., Namita Bayan

Library Philosophy and Practice (e-journal)

To meet the diverse needs of their patrons and achieve the library's objectives, developing nations must offer a range of services in their academic libraries. The degree of user happiness is significantly impacted by these services. This study's goal is to talk about the established criteria that are used to gauge the level of service provided by academic libraries. It is advised that to administer the library services, librarians employ management tools. They are assisted in making decisions, evaluating services, improving services, and achieving higher quality via tools like ServQUAL, TQM, ISO-9000, and LibQUAL+. To enhance its quality service and …

Systematic Reviews In The Engineering Literature: A Scoping Review, Margaret Phillips, Jason B. Reed, Dave Zwicky, Amy S. Van Epps, Amy G. Buhler, Erin M. Rowley, Qianjin Zhang, James M. Cox, Wei Zakharov

Purdue University Libraries Open Access Publishing Fund

A systematic review is a specialized type of literature review used to collect and synthesize all the available evidence related to a research question. The methods for systematic reviews should be transparent and reproducible so that other researchers can use, replicate, and build upon the findings. Systematic reviews have been published for decades in medical literature where it is necessary to bring together all the studies related to a particular disease or condition for healthcare professionals to make evidence-based recommendations. Conducting systematic reviews has expanded to other disciplines, including education, business, and engineering. The authors of this study conducted a …

Develop An Interactive Python Dashboard For Analyzing Ezproxy Logs, Andy Huff, Matthew Roth, Weiling Liu

Faculty and Staff Scholarship

This paper describes the development of an interactive dashboard in Python with EZproxy log data. Hopefully, this dashboard will help improve the evidence-based decision-making process in electronic resources management and explore the impact of library use.

Librarians As Faculty Developers: Shaping Disciplinary Classroom Experiences Through Information Literacy, Rachel Fundator, Michael Flierl, Clarence Maybee, Catherine Frasier Riehle, Maribeth Slebodnik, Amity Saha

Libraries Faculty and Staff Scholarship and Research

Involvement in faculty development is a promising approach to realizing academic libraries’ goals for information literacy. This study examines an inter-institutional program where librarians partnered with classroom instructors to create projects where students learned to use information in disciplinary ways. Using thematic analysis to examine participant materials, the findings suggest that the informed learning design model underpinning the program supported the creation of information-rich projects and fostered a sense of empowerment in librarians serving as faculty developers. Librarians can advance their role as educators by partnering with classroom instructors and presenting information literacy as a way to foster disciplinary learning.

Reflecting Deeply: Why A Philosophy Of Reference Services Should Direct Every Ri, Bethany Radcliffe, Garrett Trott

Library Philosophy and Practice (e-journal)

This article distinguishes between a philosophy and a theory of reference services. Philosophy explores why practitioners do something, whereas theory explores the actual practice without necessarily reflecting on the why behind it. The authors argue that a personal philosophy of reference services is needed, as librarians’ values ultimately drive the reference services they provide. Much of the current literature on this topic explores theories of reference services as opposed to the philosophies behind them. The authors first examine the gap in the LIS literature pertaining to a philosophy of reference services. They then define three premises upon which they base …

Addressing A Curricular “Blind Spot”: The Collaboration Efforts For A Research Guide To Support Inclusive Excellence, Lara Sapp, Karen Weeks, Jamie Robinson, Karen Jagiello

Libraries

No abstract provided.

Use Of Electronic Security Systems For Preservation Of Information Resources In A University Library In Oyo State, Nigeria, Esther Olanike Olaniyi Miss, Abiola Abioye Prof.

Library Philosophy and Practice (e-journal)

Abstract

Preservation of information resources is a very crucial activity which is carried out by libraries in Nigeria using various methods to prolong information resources lifespan. University libraries in Nigeria see the need to adopt Electronic Security System (ESS) for different purposes but mostly for the security of information resources and to make users have access to the information they need. The study therefore, investigated the use of ESS in the preservation of information resources in Kenneth Dike Library, University of Ibadan, Oyo State, Nigeria. Descriptive research design was adopted and the population of the study comprised 81 professionals, para-professionals …

Practical Cataloging And Classification Training By Library And Information Science Users Education At Kwara State University Library, Nigeria, Abdrahman Atanda Moustapha, Odushina Babatunde Julius

Library Philosophy and Practice (e-journal)

Purpose

The study examined the cataloging and classification training of users in library and information science and their use of library catalogs at the Kwara State University Library, Nigeria. Training is a vital necessity for performing any professional responsibility. Therefore, the trainee's actions towards the training program cannot be affected.

Design/methodology/approach

The study adopted a descriptive research approach. It surveyed a sample of 250 university library users selected from a population of 515 through random sampling.

The findings

Library and Information Science users at Kwara State University Library, Nigeria, have a negative perception of the practical study of cataloging and …

Fiction Book Reviews

The Christian Librarian

No abstract provided.

"What Are You?": Multiracial Library Workers' Experiences In Libraries, Diana Wakimoto

Urban Library Journal

While increasing attention, research, and writing have elevated issues faced by library workers who are Black, Indigenous, and People of Color (BIPOC), multiracial library workers are often, if not always, left out of the conversation around diversity, equity, and inclusion (DEI). The work around DEI in the library profession often erases the lived experiences of multiracial library workers. In turn, this erasure silences our experiences of racism and microaggressions, as well as our unique views and experiences.

This paper shares the findings of an exploratory mixed methods study, consisting of an online survey of and interviews with multiracial library workers …

Decistifying Trans And Gender Diverse Inclusion In Library Work: A Literature Review, Stephen G. Krueger, Keahi Adolpho

Library Faculty and Staff Publications

This comprehensive review illuminates the current state of scholarly literature on trans and gender diverse inclusion in libraries, with the intention to provide a foundation and identify gaps for further research. Covering 50 works published between 2002 and 2023 in the areas of general inclusion, public libraries, academic libraries, experiences of library workers, archives, information behavior, and cataloging, we found that, with the exception of works on archives and cataloging, little scholarly literature goes beyond introductory talking points on basic information about trans and gender diverse people. We conclude with a call for much more in-depth research on this essential …

Putting Equity Into Practice Using Open Education: Strategic And Practical Approaches, Jennifer Mayer

University Libraries Publications

Equity work and open educational resources may seem like an obvious pairing, but how much do we as open education advocates connect these dots and articulate this important relationship?

The University of Northern Colorado (UNC) was one of five U.S. institutions to receive a grant to pilot the Driving OER Sustainability for Student Success (DOERS3) Equity Through OER Rubric. Members (36 higher education systems in the U.S. and Canada) of DOERS3 created the rubric to help define, unpack, and explain the multiple dimensions of equity and foreground the role of OER in closing equity gaps. The final rubric project portfolio …

Ebook Management In Ex Libris’ Alma: A Tale Of Two Workflows, Michelle Ehrenpreis, Sonali Sugrim

Publications and Research

In August 2020, CUNY transitioned to ExLibris’ Alma, a cloud-based Library Services Platform (LSP). Led by the Office of Library Services (OLS), the migration resulted in new processes to replace existing ones. This case study describes how Lehman College and Queens College, both part of CUNY, created new workflows for ordering, invoicing, activating, and cataloging eBooks in Alma. A new workflow for activating eBooks was also necessary because CUNY would now be using Ex Libris’ Primo VE, an upgraded discovery system. The article discusses the challenges of staff training and the role of the electronic resources librarian in designing and …

Integrating Mindfulness In Media Literacy: A Culture-Responsive Training Programme For Older Thai Adults, Nuntiya Doungphummes, Kwanchit Sasiwongsaroj, Theeraphong Boonrugsa, Sirintorn Bhibulbhanuvat, Waraporn Suebwongsuwan

Journal of Media Literacy Education

Media literacy is a much-needed competency in the digitalised world, but it is still an unknown knowledge base for older Thai adults. This design-based research set out as an initiative to promote media literacy through an agefriendly and culture-responsive training programme. The design process involved focus groups with key stakeholders and older adult ‘learners’ as well as field observations. This type of research work, in the Thai context, revealed the primacy of integrating media literacy learning with the Buddhist practice of mindfulness. It also highlighted the importance of incorporating certain cultural values and practices - collectivism, a sense of enjoyment, …

Beyond The Library: The Role Of Academic Libraries’ Chat Reference In Answering Campus Questions, Erin Owens, Vanessa Acre, Darcy C. Del Bosque, Robin Fowler, Silvia Sheffield

Library Faculty Research

Even before the COVID-19 pandemic drove most users online, chat was establishing itself as a core service for asking library-related questions of many types, from basic directional and reference to research queries of a more sophisticated nature. This investigation seeks to provide insight into how academic libraries are seen not only as a source of library assistance, but also as a means of filling an information gap on a wider subject: the university campus at large. The study’s methods involved analyzing chat transcripts from five large four-year public universities during a two-year period (2019- 2021), noting the frequency of campus-related …

Road To A Chemistry-Specific Data Management Plan, Daniela Adele Hausen, Ann-Christin Andres, Jochen Ortmeyer, Sonja Herres-Pawlis

Copyright, Fair Use, Scholarly Communication, etc.

In order to develop a discipline-specific data management plan (DMP) template, it is important to obtain information from researchers. For a chemistry-specific template, NFDI4Chem conducted a series of interviews with 27 participants and used data from the RDA WG Discipline-specific Guidance for DMP online survey.

The interviews showed that the implementation of research data management in everyday work is a big challenge. Key findings from the interview series highlight challenges in implementing FAIR principles, with a focus on “Findability” and “Reusability.” The importance of linking physical samples and data in chemistry is emphasised, with discussions on storage, archiving, and the …

That’S Using Your Brain!: Mind-Mapping And Ai Tools For Information Management And Information Literacy Instruction, Ruth L. Baker

Georgia International Conference on Information Literacy

TheBrain.com is a dynamic, mind-mapping tool you can use to manage your files, links to web sites, and other content–any kind of information you need to collect and manage. You can use your ‘digital brain’ to gather and visualize information from various sources and formats (i.e. create ‘thoughts’). The advantage is you can organize your files and information according to how you think about them, without the limitations of a typical folder-and-file organization system.

Your digital brain is an invaluable tool for collecting and managing information but it also can be used as a tool in the higher education classroom. …

A Real Package Deal - Ai & The Library Instruction Practitioner, Kay Coates, Jessica Garner

Georgia International Conference on Information Literacy

On the knowledge sharing spectrum artificial Intelligence (AI) coupled with skilled library instruction practitioners is an engaging, winsome combination. This powerful collaborative synergy can better substantiate the premise that teaching and learning is a two-way conduit — a commixture of tools (machine) and instructors (human). Undoubtedly, AI applications in scholarly enterprise could further substantiate worth by reinforcing the value of skilled support library instruction practitioners in an automated cosmos. Computerized deep learning technologies such as Generative AI which imitates human intelligence, and Large Language Models (LLM) are poised to revolutionize how research is conceived, designed, conducted, presented and preserved. Undoubtedly, …

Ai-Powered Learning: Blending Ai With Active Learning In The Information Literacy Classroom, Kevin J. Reagan, Wilhelmina Randtke

Georgia International Conference on Information Literacy

In 2016, the ACRL Framework for Information Literacy in Higher Education launched in response to more voluminous, less-vetted online information, including misinformation and content farms. Subsequently, the ACRL Framework has been widely adopted, and numerous high-quality lesson plans and resources for teaching the frames already exist, including published lesson plans and textbooks. Now, generative AI tools, such as ChatGPT and other chat bots present new challenges for information literacy educators. For instance, in addition to teaching students how to identify issues such as fake news, the information literacy professional has to address topics such as ethical AI use, AI hallucination …

The Generative Power Of Teamwork: Using Collaboration To Support Genai Literacy, Annelise Sklar, Amanda Roth, Natalie Tagge

Georgia International Conference on Information Literacy

The potential impact of Generative Artificial Intelligence (GenAI) on the academic community raises numerous questions and answers, many of which have yet to be discovered. As a new and innovative technology, GenAI poses questions about functionality, training data integrity, ethics, intellectual property, and research functionality capabilities. With so many questions and little specific GenAI expertise, librarians at UC San Diego saw an opportunity to bring together experts in various disciplines to address the literacy needs of a campus community and fill the gaps where the campus had no official policy or guidance.

In this poster presentation, you will learn how …

How Many Steps To Connect With The Library And A Librarian In Academic Libraries In The Southeast, Viki Stoupenos, Christine Woods Dr.

Georgia International Conference on Information Literacy

Transactional distance is defined as the gap between the learner and the teacher in online classes. In other words, how far away does the learner feel from the teacher or the ability to get help. This definition is applied to how far away the learner feels from the library and the ability to get help from a librarian.

Two important issues in transactional distance are structure and dialogue. Librarians should be aware of the structure of learning materials and have clear visible pathways so that students may reach out to ask for assistance. Websites must have logical structure and students …

Ble Device Fingerprinting: A Solution For Mac Randomization, Lukas Mccullough, Ryan Munger, Tyler Owen, Patrick Tyler, Dominick Foti

New Trends In Informatics Research Conference

Bluetooth low-energy devices are difficult to track due to the nature of their MAC addresses. We have developed software that can analyze packet captures to fingerprint these devices, allowing us to effectively identify them. This breakthrough has both positive and negative security implications.

Information Literacy As A Discipline In The Age Of Ai: A Conversation, Karen Kaufmann, Clarence Maybee

Georgia International Conference on Information Literacy

Is Information Literacy (IL) a discipline in itself? How does that situate with our current climate of AI in the information ecology?

The presentation will focus on the rationale for recognizing IL as a discipline, and the inquiry of IL as a Discipline in the age of AI. In the session, we will explore the opportunities afforded by recognizing information literacy as a discipline. Participants will be able to share their ideas of what would be included in an IL curriculum or research inquiry situated in the AI information ecology via an online question-and-answer platform inviting small discussions and an …

The Dragon In The Room: The Perils And Possibilities Of Ai-Generated, Openly-Licensable Rpg Program Content, Nathaniel Lee Bareford

Georgia International Conference on Information Literacy

Role playing games (RPGs) like Dungeons and Dragons are becoming increasingly popular and more in-demand by patrons of both academic and public libraries. Research has demonstrated that role playing games are valuable tools for reinforcing discipline-specific knowledge, developing career-ready soft skills, and cultivating information literacy practices. However, librarians are taxed for time and the investment required to produce practically usable, openly licensed RPG content is substantial. Additional access barriers such as material costs and licensing restrictions often prevent librarians from being able to sustain roleplaying game programming. If AI can produce usable, open RPG resources based firmly on open licenses …

‘Opening The Future’ – A Reliable Funding Model For Open Access Monographs: Introducing An Innovative Approach To Publishing Oa Books Through Library Membership Funding, Kira Hopkins, Tom Grady

All Things Open

We outline the work of two university presses (Liverpool University Press and Central European University Press) who are, with assistance from Copim (Community-led Open Publication Infrastructures for Monographs), running an innovative revenue model to fund open access monographs. Called Opening the Future (OtF) this model builds on library subscription models: giving library members access to a highly-regarded backlist, with the revenue then used to make the frontlist openly accessible to all.

Given the current global library environment and budget pressures, a consortial model of funding promises a cost-effective solution for OA that means no single institution bears a disproportionate burden. …

Helping Authors Navigate Open Access Publication Funding Options: Growing Library Support To Meet Challenges And Opportunities, Anna R. Craft

All Things Open

With open access established as a sharing and publishing practice in many academic disciplines, authors are increasingly expecting and seeking assistance in identifying opportunities and funding for their open access publishing activities. But navigating this landscape can be challenging, and libraries can have an important role in educating authors to help them understand options, costs, and benefits. By contributing to this open access support work, Libraries can help meet the needs of their constituents while also developing their own skills and knowledge in this area.

This presentation will discuss library experiences in supporting open access publication funding at the University …

Communication Branches Out: Developing Interpersonal Skills Through Genealogical Research, Julian Costa, Gary Snyder

Proceedings of the New York State Communication Association

Communication students of the twenty-first century must not only be able to interact in multiple formats but be able to express their ideas across varied platforms. A common deterrent faced by students conducting research is the lack of applicability of the subject matter to their lives. The integration of genealogical research can address this issue because it allows students to learn about, and celebrate, their family history. While engaged in such a pursuit, students will develop core communication skills, such as speaking and listening, online research, and message design.

Social Media And Research Visibility: Role Of Libraries, Shivanand Mulimani

Library Philosophy and Practice (e-journal)

In the digital age, the role of libraries in facilitating research visibility has undergone a significant transformation, propelled by the pervasive influence of social media platforms. This abstract explores the evolving relationship between social media and the amplification of research visibility through the lens of libraries. Academic libraries, traditionally known as repositories of knowledge, have adapted their functions to harness the potential of social media as a conduit for disseminating scholarly content to broader audiences. Libraries have strategically utilized social media platforms to enhance the discoverability and accessibility of research materials. By embracing platforms such as Twitter, Facebook, LinkedIn, and …

Election Guide: Make It Local!, Kellian Clink

Library Services Publications

Participants will be introduced to my Election Guide https://libguides.mnsu.edu/voting which has information about where to vote (polling place locators) and how to vote (in terms of eligibility). In addition, my guide links to fact checkers, campaign donations sites, and other resources on Election 2024, including links to how MN is responding to climate change, for one example.

Assessing The Impact Of Library Orientations On Student Engagement And Academic Success, Shivanand Mulimani

Library Philosophy and Practice (e-journal)

This study investigates the influence of library orientations on student engagement and academic success within higher education settings. Using a mixed-methods approach involving surveys, interviews, and academic performance metrics, the research explores the correlation between participation in library orientations and students' familiarity with resources, research skills, and confidence in navigating scholarly databases. Findings indicate a positive relationship between attending orientations and improved academic performance, emphasizing the pivotal role of these programs in enhancing information literacy and shaping students' academic experiences positively. Recommendations include tailored, interactive, and ongoing orientation programs aligned with evolving student needs, aiming to optimize engagement and achievement …