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The Downstream Effect Of Gender Bias On Academic Performance And Career Aspirations Amongst Female Students In Stem Via Gender-Professional Identity Integration (G-Pii), Chi-Ying Cheng, Shuna Shiann Khoo, Shih-Fen Cheng, Yeow Leong Lee, Vandana Ramachandra Rao Dec 2026

The Downstream Effect Of Gender Bias On Academic Performance And Career Aspirations Amongst Female Students In Stem Via Gender-Professional Identity Integration (G-Pii), Chi-Ying Cheng, Shuna Shiann Khoo, Shih-Fen Cheng, Yeow Leong Lee, Vandana Ramachandra Rao

Research Collection School of Social Sciences

Background Gender imbalance in STEM, characterized by a significant underrepresentation of women, remains a significant challenge. Although gender bias is a well-known contributor to women’s attrition from STEM, the psychological mechanisms linking gender bias to departure are less well understood. Our research investigates early antecedents of attrition and the psychological processes that precede leaving the STEM pathway in tertiary education. Drawing upon identity integration research, we propose that perceived gender bias exerts undermines female STEM students’ academic performance and career aspirations by reducing their Gender-Professional Identity Integration (G-PII), a construct that captures individual differences in the perceived compatibility between a …


Does Self-Efficacy Of Teachers Toward Inclusive Education Differ Between Primary And Secondary School? A Cross-Cultural Study Of Ghana And The United Arab Emirates, Ahmed Mohamed, Maxwell Peprah Opoku, Bernadette M. Guirguis, Ebenezer Mensah Gyimah, Maya Al Yafi, Shouq Alqahtani, Safa Alharthi, Mahra Aldhanhani, Al Zahra Aljaberi Dec 2026

Does Self-Efficacy Of Teachers Toward Inclusive Education Differ Between Primary And Secondary School? A Cross-Cultural Study Of Ghana And The United Arab Emirates, Ahmed Mohamed, Maxwell Peprah Opoku, Bernadette M. Guirguis, Ebenezer Mensah Gyimah, Maya Al Yafi, Shouq Alqahtani, Safa Alharthi, Mahra Aldhanhani, Al Zahra Aljaberi

All Works

There are ongoing debates on the level of education that students with special educational needs could participate in and enjoy as part of their fundamental right to education. There is a notion that students with special educational needs could be more easily included in primary schools than in secondary schools. However, teachers were excluded from such discussions. The current study aims to invigorate such discussion by exploring primary and secondary school teachers' self-efficacy across Ghana and the United Arab Emirates (UAE). a total of 897 teachers were recruited from Ghana and the UAE to rate their self-efficacy via the Teacher …


A Journey To The Midwest For Migrant Farmwork: Women's Testimonies Examining Their Lived Experiences Using Autoethnography And Plática Research Methodologies, Yesenia G. Alcalá Dec 2026

A Journey To The Midwest For Migrant Farmwork: Women's Testimonies Examining Their Lived Experiences Using Autoethnography And Plática Research Methodologies, Yesenia G. Alcalá

Theses & Dissertations

A JOURNEY TO THE MIDWEST FOR MIGRANT FARMWORK: WOMEN’S TESTIMONIES EXAMINING THEIR LIVED EXPERIENCES USING AUTOETHNOGRAPHY AND PLÁTICA

RESEARCH METHODOLOGIES

Yesenia Garza Alcalá, Master of Business Administration

University of the Incarnate Word 2026

The purpose of my research was to share the stories of five women who experienced a yearly migratory routine from Del Rio, Texas, to work in farms and factories in the Midwest, and how that annual journey shaped and educated us. The women are four of my older sisters and me, all of whom traveled and worked in the Princeville, Illinois, migrant camp, where we experienced the …


From Post-Hoc To Pre-Assessment Evaluation: Llms As Collaborative Partners For Simulating Student Performance, Siaw Ling Lo, Ping Fan Ke, Yi Meng Lau Dec 2026

From Post-Hoc To Pre-Assessment Evaluation: Llms As Collaborative Partners For Simulating Student Performance, Siaw Ling Lo, Ping Fan Ke, Yi Meng Lau

Research Collection School Of Computing and Information Systems

Ensuring the quality of multiple-choice questions (MCQs) remains a complex challenge in higher education, as traditional post-hoc psychometric analyses often identify flaws only after students have been negatively impacted. While Large Language Models (LLMs) offer potential for simulating student performance to validate items before delivery, they are frequently hindered by a “high-accuracy bias” that prevents larger models from realistically mimicking student errors. This paper proposes the Triadic Pedagogical Fit (TPF) framework, which triangulates Model Scale, Task Complexity via Revised Bloom’s Taxonomy, and Instructional Persona to optimize pre-assessment evaluation. Through two studies, we demonstrate that while Mid-scale (12B) models effectively mirror …


Examination Of Cleveland State Community College's Employee Professional Development Program: Leveraging Employee Learning And Relationship Building Amidst Significant Institutional Change, Ashley T. Raburn Dec 2026

Examination Of Cleveland State Community College's Employee Professional Development Program: Leveraging Employee Learning And Relationship Building Amidst Significant Institutional Change, Ashley T. Raburn

Masters Theses and Doctoral Dissertations

Within the last decade, Cleveland State Community College has gone through many changes, including transitioning between five different administrations from 2021 to 2025. With this change in administration, there have been many different philosophies of how professional development should be handled at the college. The priority of professional development has shifted between very high and very low, and the ownership of active initiatives was unclear. Recently, college administrators have implemented a program intended to allow PD at the college to have more structure and visibility within the employee community. Literature in both Higher education and other industries discusses the importance …


The Effect Of Organizational Change On Performance-Based Funding And Decision-Making At A State-Funded Historically Black College And University, Valerie G. Williams Dec 2026

The Effect Of Organizational Change On Performance-Based Funding And Decision-Making At A State-Funded Historically Black College And University, Valerie G. Williams

Masters Theses and Doctoral Dissertations

Performance-based funding (PBF) has become an increasingly common mechanism for allocating state resources to public higher education institutions; however, questions remain regarding its effectiveness and potential unintended consequences for historically underfunded institutions, particularly Historically Black Colleges and Universities (HBCUs). This study examined the effect of organizational change on institutional performance and decision-making at a publicly funded land-grant HBCU in the southeastern United States operating within a PBF environment. Specifically, the study examined institutional changes associated with the implementation of the Complete College Tennessee Act (CCTA) and the Focus on College and University Success (FOCUS) Act and their relationship to student …


Towards Promoting Innovation In Inclusive Education: Behavioural Intention Of Teachers Towards Adopting Ai To Teach Students With Learning Disabilities In The Uae, Fatima Zraydi, Maxwell Peprah Opoku, Bernadette M. Guirguis, Laurent Gabriel Ndijuye, Ebenezer Mensah Gyimah Dec 2026

Towards Promoting Innovation In Inclusive Education: Behavioural Intention Of Teachers Towards Adopting Ai To Teach Students With Learning Disabilities In The Uae, Fatima Zraydi, Maxwell Peprah Opoku, Bernadette M. Guirguis, Laurent Gabriel Ndijuye, Ebenezer Mensah Gyimah

All Works

The integration of artificial intelligence (AI) in education offers significant potential for identifying and supporting all students, including those with learning difficulties. Although discussions on the potential of AI to advance the learning of students are ongoing, AI usage among teachers to leverage it in the teaching of students with learning disabilities in nonwestern contexts, such as the United Arab Emirates, is unresearched. The study was guided by a unified theory of acceptance and use of technology to examine teachers’ intentions toward adopting AI tools to enhance educational outcomes for students with learning disabilities in the UAE. Using a quantitative …


The Impact Of Generative Ai Training On Teachers’ Curriculum Adaptation Using Reflective Practices, Areej Elsayary Dec 2026

The Impact Of Generative Ai Training On Teachers’ Curriculum Adaptation Using Reflective Practices, Areej Elsayary

All Works

Generative AI tools offer teachers opportunities to adapt curricula to meet diverse student needs. However, many educators lack the structured training and reflective frameworks necessary for effective and critical use of these tools. Numerous studies have examined the appropriate use of generative AI (GenAI) tools in facilitating differentiation, feedback, and personalized learning. However, teachers need to be trained on the “what” and “how” of integrating GenAI into curriculum adaptation to ensure a positive impact on student learning. This study evaluates the impact of training in-service teachers to use GenAI tools for curriculum adaptation. Specifically, the study investigates three research questions: …


Kindergarten Teachers’ Perceptions Of Instructional Approaches For Teaching Sequencing Concepts: Worksheet, Hands-On, And Beebot-Integrated Lessons, Savannah P. Partin Dec 2026

Kindergarten Teachers’ Perceptions Of Instructional Approaches For Teaching Sequencing Concepts: Worksheet, Hands-On, And Beebot-Integrated Lessons, Savannah P. Partin

Electronic Theses and Dissertations

The purpose of this qualitative multiple-case study was to explore kindergarten teachers’ perceptions of three instructional approaches for teaching sequencing concepts: worksheet-based instruction, hands-on manipulative instruction, and BeeBot-integrated instruction. Sequencing is a foundational early literacy skill that supports reading comprehension, story retelling, and understanding the order of events. Although sequencing is commonly taught through traditional instructional methods, limited research has examined how kindergarten teachers perceive the use of educational robotics as a tool for literacy instruction. The study was guided by constructivist theory, sociocultural theory, and developmental systems theory. Participants included six kindergarten teachers from a public elementary school in …


Creativity Development In Art Education: A Proposed Framework, Enock Swanzy-Impraim Dec 2026

Creativity Development In Art Education: A Proposed Framework, Enock Swanzy-Impraim

Research outputs 2022 to 2026

Creativity and its development have been regarded as integral to 21st-century education. Although researchers have made several contributions to the development of creativity in schools, there remains a paucity of educational inventories on conceptual frameworks that tackle creativity development in its entirety, highlighting the essential constructs and elements required for the creativity-fostering process in the educational ecosystem. Therefore, this study proposes a framework that holistically provides a view of 11 elements necessary for successful facilitation of creativity in educational environments and the transition of creativity from policy to the local school system. These elements are: teachers’ training concerning creativity, teachers’ …


Examining Teachers’ Attitudes Towards Inclusive Education For All: Development Of A New Scale, Stephan Kielblock, Woodcock, John Ehrich Dec 2026

Examining Teachers’ Attitudes Towards Inclusive Education For All: Development Of A New Scale, Stephan Kielblock, Woodcock, John Ehrich

Research outputs 2022 to 2026

Teachers’ attitudes towards inclusive education are widely recognised as a key indicator of the inclusiveness of classroom environments. However, existing instruments inadequately capture teachers’ mindsets in relation to inclusive education for all learners. This study addresses this gap by developing and validating a new cross-cultural measurement instrument: the Attitudes Towards Inclusion for All scale (ATIFA), in both English (ATIFA-EN) and German (ATIFA-DE). Data were collected from pre-service and in-service teachers in Australia (n = 146) and Germany (n = 238). Exploratory factor analysis and Rasch modelling identified four robust subscales—Philosophy, Practice, Social Inclusion, and Support—with strong psychometric properties. Evidence of …


Advancing Digital Technology Teacher Education Through The 3c Model, Peter Curtis, Michael D. Carey, Natalie Mcmaster, David A. Martin Dec 2026

Advancing Digital Technology Teacher Education Through The 3c Model, Peter Curtis, Michael D. Carey, Natalie Mcmaster, David A. Martin

Research outputs 2022 to 2026

The integration of digital technologies into teacher education is a significant development to prepare educators for the demands of contemporary classrooms. However, current teacher education programs often fall short in supporting pre-service teachers to understand the pedagogical shift toward embedding coding and computational thinking (CT) skills. In response, this paper presents the 3C Model (Context, Capabilities and Computational focus), a research-informed pedagogical framework designed to support pre-service and in-service teachers in delivering structured, curriculum-aligned instruction in coding and CT. Drawing on recent research, its findings, and its implementation in teacher education contexts, the 3C Model is presented as an innovative …


Intersectional Realities And Adaptive Leadership: A Phenomenological Study Of Black Women Administrators In Higher Education, Jocelyn Vernet Dec 2026

Intersectional Realities And Adaptive Leadership: A Phenomenological Study Of Black Women Administrators In Higher Education, Jocelyn Vernet

Electronic Theses and Dissertations

Existing literature consistently documents the acute underrepresentation of Black women in administrative leadership. Furthermore, Black women administrators that are represented and visible in higher education often oversee programs and task forces that heighten their experiences to high-risk situations. Emerging narratives suggest Black women employ effective coping strategies and embrace opportunities to strengthen and cultivate support networks while in their leadership roles. However, there is a significant lack in understanding how these strategies are structured and sustained to overcome the underrepresentation of Black women administrators in higher education. Additionally, basing their experiences solely through a survival lens limits a deeper understanding …


When The Bridge Is Not At Sea : Investigating Transfer Of Learning From Full-Mission Bridge Simulator To Navigation Training Onboard, Thammawan Phanphichit Nov 2026

When The Bridge Is Not At Sea : Investigating Transfer Of Learning From Full-Mission Bridge Simulator To Navigation Training Onboard, Thammawan Phanphichit

World Maritime University Ph.D. Dissertations

This dissertation explores, through a mixed-methods approach, how fullmission bridge simulators support transfer of learning to navigation training onboard, and under what conditions transfer can be trusted. Qualitative and quantitative components were integrated across the four articles. The first study explores how key onboard training stakeholders perceive its challenges, limitations, and the possibility of reducing required sea-time. Findings show broad agreement that OBT remains important, though openness to simulator use was conditional on credible evidence that simulator-developed competence can transfer onboard. The second and third studies examine this through transfer of learning theory. A systematic review identifies elements influencing transfer …


We All Read: Adapting An Early Literacy Program For Children With Developmental Differences And Their Families, Rachel Podl Nov 2026

We All Read: Adapting An Early Literacy Program For Children With Developmental Differences And Their Families, Rachel Podl

Graduate School of Professional Psychology: Doctoral Papers and Masters Projects

Children with developmental differences face elevated risk for early literacy delays, while their caregivers experience significant difficulty accessing appropriate and supportive resources. This paper describes an adaptation of WeRead, an existing story-time and psychoeducation program through the University of Denver's Baby S.T.E.P.S. Lab, for children ages 0–7 with developmental differences and their caregivers. The program integrated a neurodiversity-affirming read-aloud, a strengths-based art activity, movement and music, caregiver psychoeducation on visual schedules, and collaboration with four community partners. The event drew approximately 65 attendees. A post-program survey, though limited by few responses, indicated that caregivers valued the program's accessibility, community partnerships, …


Math Presentations Highlight Communities Of Practice, Jenni Breems Nov 2026

Math Presentations Highlight Communities Of Practice, Jenni Breems

Staff Work

No abstract provided.


20260717: Theatre & Fine Arts Publications, 1983-1992, College Of Arts And Media Nov 2026

20260717: Theatre & Fine Arts Publications, 1983-1992, College Of Arts And Media

Guides to University Archives

These items include materials from the College of Arts and Media at Marshall University from 1983-1992. Items were received in the early 1990s and include notable materials about the Proposal to Establish a Fine Arts College at Marshall in 1984; Theatre and Dance Dept Slides; and some Fine Arts packets. Please download the finding aid for a full list of contents.


Exploring Media Students’ Engagement With Digital Libraries And Cognitive Outcomes, Hussein Mohammed, Abd Al-Salam Al-Samarrai, Tayba Tawfiq Nov 2026

Exploring Media Students’ Engagement With Digital Libraries And Cognitive Outcomes, Hussein Mohammed, Abd Al-Salam Al-Samarrai, Tayba Tawfiq

Middle East Journal of Communication Studies

The study examines the use of digital libraries by media students in Iraq for academic and reference purposes. It focuses on digital libraries available through the applications Facebook and Telegram that specialize in communication and media sciences. The research sample consists of randomly selected students from various media departments, including Radio and Television, Public Relations, and Journalism.

The study adopts the descriptive method, which is one of the most used approaches in media research, to measure the extent to which media students use digital libraries on Facebook and, Telegram and to identify the cognitive gratifications achieved through this use. The …


Awareness Of Media Students In Jordan Regarding The Ethical Dimensions Of Employing Artificial Intelligence Tools In University Education, Saddam Al-Mashaqbeh, Rasha Salameh, Hani Ahmad Fayez Al-Badri Dr. Nov 2026

Awareness Of Media Students In Jordan Regarding The Ethical Dimensions Of Employing Artificial Intelligence Tools In University Education, Saddam Al-Mashaqbeh, Rasha Salameh, Hani Ahmad Fayez Al-Badri Dr.

Middle East Journal of Communication Studies

This study examined the level of awareness among media students in Jordan regarding the ethical dimensions of employing artificial intelligence tools in university education. The study explored students’ patterns of AI usage and measured their cognitive, emotional, and behavioral awareness associated with the ethical and academic use of artificial intelligence. The growing use of artificial intelligence tools in university education has raised ethical and academic concerns related to academic integrity, proper documentation, and responsible use of AI-generated content. It also aimed to identify the extent to which students adhere to academic integrity and proper documentation practices when using AI tools …


Beyond The Screen: Dimensions Of Ecophilia In Snow White And The Seven Dwarfs (1937) And Children’S Awareness Of Them, Reham Refaat Mohammad Abdelaal Prof Nov 2026

Beyond The Screen: Dimensions Of Ecophilia In Snow White And The Seven Dwarfs (1937) And Children’S Awareness Of Them, Reham Refaat Mohammad Abdelaal Prof

Middle East Journal of Communication Studies

This study aimed to explore the dimensions of Ecophilia in the film Snow White and the Seven Dwarfs and examine the extent to which children perceive these dimensions of love for nature and the environment. The study focused specifically on Biophilia (love of living beings) and Topophilia (love of a particular place or environment) from the perspective of ecocriticism, employing an interdisciplinary approach that integrates ecology, environmental animation, cinema, media studies, and environmental education.

The research was conducted on a sample of 100 boys and girls aged between 6 and 12 years, as children within this age group possess the …


The Role Of Public Relations At Jawwal Palestine Telecommunications Company In Customer Relationship Management And Its Impact On Competitive Advantage From The Customers’ Perspective, Ibrahim Akka, Reham Snobaer Nov 2026

The Role Of Public Relations At Jawwal Palestine Telecommunications Company In Customer Relationship Management And Its Impact On Competitive Advantage From The Customers’ Perspective, Ibrahim Akka, Reham Snobaer

Middle East Journal of Communication Studies

This study aimed to examine the role of public relations in customer relationship management (CRM) and its impact on achieving competitive advantage at Jawwal Palestinian Telecommunications Company from the perspective of its customers in the West Bank. The study adopted a descriptive-analytical approach and utilized a questionnaire as the main data collection tool, distributed to a convenience sample of (400) Jawwal customers.

The study addressed five CRM dimensions practiced by public relations: information sharing, customer engagement, long-term partnership, customer participation in problem-solving, and the use of technology. The findings revealed a statistically significant positive impact of public relations’ role in …


November 2026 Faculty Senate Packet, University Of Nebraska At Kearney Faculty Senate Nov 2026

November 2026 Faculty Senate Packet, University Of Nebraska At Kearney Faculty Senate

Faculty Senate Packets

No abstract provided.


Therapeutic Harmony: Combining Music Therapy And Psychedelic Treatments In Psychiatric Care, Dominikus David Biondi Situmorang, Nadiya Kurniati, Gita Arisara, Listya Istiningtyas, Rose Mini Agoes Salim Nov 2026

Therapeutic Harmony: Combining Music Therapy And Psychedelic Treatments In Psychiatric Care, Dominikus David Biondi Situmorang, Nadiya Kurniati, Gita Arisara, Listya Istiningtyas, Rose Mini Agoes Salim

Buletin Konseling Inovatif

Focusing on the synergistic efficacy of music therapy and psychedelic treatment in improving patient recovery, this paper addresses their possible integration in the treatment of psychiatric diseases. The authors give background in the introduction on the need of looking for alternative therapies for psychiatric disorders, presenting music therapy to enhance emotional and cognitive well-being in patients and psychedelic treatment as a hopeful approach for treating conditions untreatable with conventional techniques. An integrative narrative review, choosing studies that address the use of music therapy, psychedelic treatment, and a combination of the two, constitutes the approach taken in this paper. The findings …


Sjsu Erfa Board Minutes, October 5, 2026, San Jose State University, Emeritus And Retired Faculty Association Nov 2026

Sjsu Erfa Board Minutes, October 5, 2026, San Jose State University, Emeritus And Retired Faculty Association

SJSU ERFA Minutes

SJSU ERFA Executive Board Minutes

October 5, 2026


2026-11-02 Message From The President, Morehead State University. Office Of The President. Nov 2026

2026-11-02 Message From The President, Morehead State University. Office Of The President.

Staff Congress Records

Message sent on November 2, 2026 by the President to the campus community regarding upcoming dates and events for the remainder of the Fall Semester, summary of the most recent Board and Regents meeting, the visit of Congressman Hal Rogers and the awarding of $7.54 million federal funding to the University.


How Should Sincerity Be Measured? A Rasch-Based Validation Of The Adolescent Sincerity Scale, Cicca Kusumawardani, Wahyu Nanda Eka Saputra, Rohmatus Naini, Agus Ria Kumara, Agus Supriyanto Nov 2026

How Should Sincerity Be Measured? A Rasch-Based Validation Of The Adolescent Sincerity Scale, Cicca Kusumawardani, Wahyu Nanda Eka Saputra, Rohmatus Naini, Agus Ria Kumara, Agus Supriyanto

Buletin Konseling Inovatif

Although various instruments for measuring sincerity have been developed, limitations remain regarding comprehensive construct validity, sample diversity, and the application of Rasch analysis in psychometric evaluation among student populations in Indonesia. Sincerity is a multidimensional spiritual value that contributes to personal integrity, psychological well-being, and positive social relationships. This study aims to develop a sincerity instrument with adequate psychometric characteristics using the Rasch Analysis approach. The study employed an instrument development method involving 759 high school and vocational high school students in Yogyakarta, selected through stratified random sampling. The analysis results showed a person measure of 1.18 logits, indicating that …


A Correlational Study Of Work Stress And Marital Stability Among Married Female Police Personnel In Kwara State, Nigeria, Haruna Ibrahim Nov 2026

A Correlational Study Of Work Stress And Marital Stability Among Married Female Police Personnel In Kwara State, Nigeria, Haruna Ibrahim

Buletin Konseling Inovatif

This study investigated the relationship between job stress and marital stability among married female police personnel in Kwara State, Nigeria. A Descriptive Research Design of correlational type was adopted. The sample size (Target Population) of the study comprised all the 112 married female police personnel in Kwara State, Nigeria. Based on the relatively small sample size, population census (Total enumeration) was adopted for this study, where all the married female police personnel were sampled. The Operational Police Stress Questionnaire and Dyadic Adjustment Scale were used for data collection. Findings revealed a significant correlation between the independent variables and the dependent …


Updated Library Publishing Curriculum Policy Module: Policy Narrative, Alexandra Marcaccio, Talea Anderson, Corinne Guimont, Esther Jackson, Michelle Wilson, Perry Collins Nov 2026

Updated Library Publishing Curriculum Policy Module: Policy Narrative, Alexandra Marcaccio, Talea Anderson, Corinne Guimont, Esther Jackson, Michelle Wilson, Perry Collins

Library Publishing Curriculum

The Policy Module covers how library publishers develop policies that guide specific areas of their work. Policy is an area where publishing programs interface with the legal and political environment, which has seen dramatic changes since the original Policy Module was written, and these units provide the up-to-date guidance that library publishers need. The units in the updated Policy Module are:

  • Accessibility by Alexandra Marcaccio
  • Diversity, Equity, and Inclusion by Talea Anderson
  • Preservation by Corinne Guimont
  • Publishing Ethics by Esther Jackson & Michelle Wilson
  • Rights & Rights Management by Perry Collins


Fall 2026 Nh Ece Research Consortium Newsletter, Evan England, Jess Carson, Harshita Sarup Nov 2026

Fall 2026 Nh Ece Research Consortium Newsletter, Evan England, Jess Carson, Harshita Sarup

New Hampshire Early Care and Education Research Consortium

The Fall 2026 NH ECE Research Consortium Newsletter provides updates concerning NH's Market Rate Survey and Narrow Cost Analysis. Also find the latest research publications, Consortium resources, upcoming events, opportunities, and more.


Nov. 2026 - Characteristics Of An Effective Mda Leader, William Chase Dds, Maom Nov 2026

Nov. 2026 - Characteristics Of An Effective Mda Leader, William Chase Dds, Maom

The Journal of the Michigan Dental Association

In this commentary, former MDA President Dr. William R. Chase examines core attributes essential for effective leadership within organized dentistry. He praises the MDA's Leadership Exploration and Development (LEAD) Program and outlines key traits required of trusted volunteer leaders across boards and committees, emphasizing passion for the profession, integrity, active listening, strategic vision, and commitment to serving members.