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Articles 3271 - 3300 of 63093
Full-Text Articles in Entire DC Network
Anomalygfm: Graph Foundation Model For Zero/Few-Shot Anomaly Detection, Hezhe Qiao, Chaoxi Niu, Ling Chen, Guansong Pang
Anomalygfm: Graph Foundation Model For Zero/Few-Shot Anomaly Detection, Hezhe Qiao, Chaoxi Niu, Ling Chen, Guansong Pang
Research Collection School Of Computing and Information Systems
Graph anomaly detection (GAD) aims to identify abnormal nodes that differ from the majority of the nodes in a graph, which has been attracting significant attention in recent years. Existing generalist graph models have achieved remarkable success in different graph tasks but struggle to generalize to the GAD task. This limitation arises from their difficulty in learning generalized knowledge for capturing the inherently infrequent, irregular and heterogeneous abnormality patterns in graphs from different domains. To address this challenge, we propose AnomalyGFM, a GAD-oriented graph foundation model that supports zero-shot inference and few-shot prompt tuning for GAD in diverse graph datasets. …
Affinitytune: A Prompt-Tuning Framework For Few-Shot Anomaly Detection On Graphs, Jingyan Chen, Guanghui Zhu, Guansong Pang, Chunfeng Yuan, Yihua Huang
Affinitytune: A Prompt-Tuning Framework For Few-Shot Anomaly Detection On Graphs, Jingyan Chen, Guanghui Zhu, Guansong Pang, Chunfeng Yuan, Yihua Huang
Research Collection School Of Computing and Information Systems
Graph anomaly detection (GAD) is a critical task with applications in domains such as networking, finance, and bioinformatics. % However, the scarcity of labeled anomalies and the limitations of unsupervised methods hinder effective detection. % While semi-supervised and few-shot learning approaches offer improvements, they struggle with knowledge transfer and rely heavily on labeled data. % Recent advancements in prompt tuning on graphs provide a promising direction, but their application to heterophilous graphs in anomaly detection remains underexplored. % In this work, we propose AffinityTune, a novel framework for few-shot graph anomaly detection based on prompt tuning. % Our approach introduces …
Llm2rec: Large Language Models Are Powerful Embedding Models For Sequential Recommendation, Yingzhi He, Xiaohao Liu, An Zhang, Yunshan Ma, Tat‑Seng Chua
Llm2rec: Large Language Models Are Powerful Embedding Models For Sequential Recommendation, Yingzhi He, Xiaohao Liu, An Zhang, Yunshan Ma, Tat‑Seng Chua
Research Collection School Of Computing and Information Systems
Sequential recommendation aims to predict users' future interactions by modeling collaborative filtering (CF) signals from historical behaviors of similar users or items. Traditional sequential recommenders predominantly rely on ID-based embeddings, which capture CF signals through high-order co-occurrence patterns. However, these embeddings depend solely on past interactions, lacking transferable knowledge to generalize to unseen domains. Recent advances in large language models (LLMs) have motivated text-based recommendation approaches that derive item representations from textual descriptions. While these methods enhance generalization, they fail to encode CF signals-i.e., latent item correlations and preference patterns-crucial for effective recommendation. We argue that an ideal embedding model …
Role Of Social Media Mindfulness In Combatting Fake News Propagation, Gaurav Bansal, Fiona Fui-Hoon Nah, Jason B. Thatcher
Role Of Social Media Mindfulness In Combatting Fake News Propagation, Gaurav Bansal, Fiona Fui-Hoon Nah, Jason B. Thatcher
Research Collection School Of Computing and Information Systems
The dissemination of fake news by social media users is a key factor in the escalation of misinformation. Research suggests that social media networks are becoming increasingly homophilic, which leads to an overreliance on social media friends that contributes to the spread of fake news. However, little is known about how social media mindfulness can reduce the sharing of fake news. To investigate this research question, we conceptualized a social media mindfulness construct and developed the social media mindfulness scale. We also hypothesize that social media mindfulness lowers overreliance on friends’ knowledge, which increases skepticism about social media news that …
Gnncontext: Gnn-Based Code Context Prediction For Programming Tasks, Xiaoye Zheng, Zhiyuan Wan, Shun Liu, Kaiwen Yang, David Lo, Xiaohu Yang
Gnncontext: Gnn-Based Code Context Prediction For Programming Tasks, Xiaoye Zheng, Zhiyuan Wan, Shun Liu, Kaiwen Yang, David Lo, Xiaohu Yang
Research Collection School Of Computing and Information Systems
A code context model comprises source code elements and their relations relevant to a programming task. The capture and use of code context models in software tools can benefit software development practices, such as code navigation and search. Prior research has explored approaches that leverage either the structural information of code or interaction histories of developers with integrated development environments to automate the construction of code context models. However, these approaches primarily capture shallow syntactic and lexical features of code elements, with limited ability to capture contextual and structural dependencies among neighboring code elements. In this paper, we propose GNNContext, …
Collisionrepair: First‑Aid And Automated Patching For Storage Collision Vulnerabilities In Smart Contracts, Yu Pan, Wanjing Han, Yue Duan, Mu Zhang
Collisionrepair: First‑Aid And Automated Patching For Storage Collision Vulnerabilities In Smart Contracts, Yu Pan, Wanjing Han, Yue Duan, Mu Zhang
Research Collection School Of Computing and Information Systems
Storage collision vulnerabilities, a significant security risk in upgradeable smart contracts, often arise when a user-facing proxy contract and a backend logic contract share storage space. While static analysis techniques can detect such issues, they often over-approximate program states, leading to false positives and requiring developers to manually verify each issue, giving attackers time to exploit any overlooked vulnerabilities. To address this, we propose COLLISIONREPAIR, an automated patching technique for mitigating storage collision risks. COLLISIONREPAIR monitors storage access sequences between proxy and logic contracts by defining an "ownership" property for storage locations. It then replays historical transactions to recover existing …
Prism: To Fortify Widget Based User‑App Data Exchanges Using Android Virtualization Framework, Yingtat Ng, Zhe Chen, Haiqing Qiu, Xuhua Ding
Prism: To Fortify Widget Based User‑App Data Exchanges Using Android Virtualization Framework, Yingtat Ng, Zhe Chen, Haiqing Qiu, Xuhua Ding
Research Collection School Of Computing and Information Systems
We present Prism, an UI hardening technique for an Android app to safeguard its widgets against a corrupted kernel. Prism ensures secure interface rendering and allows for visual authentication, which developers could use to enable user intent confidentiality protection. Our design leverages the recent Android Virtualization Framework with minimal changes to the existing UI framework and graphics subsystem. It is much easier to deploy and use Prism on Android phones than TrustZone-based secure UI schemes, because the apps are not admitted to the Secure World and retain their full rights to manage and control their own interfaces. We have implemented …
Tetd: Trusted Execution In Trust Domains, Zhanbo Wang, Jiaxin Zhan, Xuhua Ding, Fengwei Zhang, Ning Hu
Tetd: Trusted Execution In Trust Domains, Zhanbo Wang, Jiaxin Zhan, Xuhua Ding, Fengwei Zhang, Ning Hu
Research Collection School Of Computing and Information Systems
Intel TDX empowers cloud service providers to construct confidential virtual machines called trust domains (TDs) on x86 platforms. Similar to its counterparts from AMD and Arm, TDX's hardware based protection over integrity and secrecy of virtual machine memory and vCPU states inevitably hinders legitimate virtual machine management such as introspection. At the presence of compromised high-privileged software (e.g., the guest kernel), neither the cloud service provider nor the TD owner can securely carry out a task within the TD. To tackle this problem, we propose TETD, an in-TD trusted execution technique without trusting any TD system software. Our design does …
Oblivious Digital Tokens, Mihael Liskij, Xuhua Ding, Gene Tsudik, David A. Basin
Oblivious Digital Tokens, Mihael Liskij, Xuhua Ding, Gene Tsudik, David A. Basin
Research Collection School Of Computing and Information Systems
A computing device typically identifies itself by exhibiting unique measurable behavior or by proving its knowledge of a secret. In both cases, the identifying device must reveal information to a verifier. Considerable research has focused on protecting identifying entities (provers) and reducing the amount of leaked data. However, little has been done to conceal the fact that the verification occurred.We show how this problem naturally arises in the context of digital emblems, which were recently proposed by the International Committee of the Red Cross to protect digital resources during cyber-conflicts. To address this new and important open problem, we define …
Zero-Shot Generalist Graph Anomaly Detection With Unified Neighborhood Prompts, Chaoxi Niu, Hezhe Qiao, Changlu Chen, Ling Chen, Guansong Pang
Zero-Shot Generalist Graph Anomaly Detection With Unified Neighborhood Prompts, Chaoxi Niu, Hezhe Qiao, Changlu Chen, Ling Chen, Guansong Pang
Research Collection School Of Computing and Information Systems
Graph anomaly detection (GAD), which aims to identify nodes in a graph that significantly deviate from normal patterns, plays a crucial role in broad application domains. However, existing GAD methods are one-model-for-one-dataset approaches, i.e., training a separate model for each graph dataset. This largely limits their applicability in real-world scenarios. To overcome this limitation, we propose a novel zero-shot generalist GAD approach UNPrompt that trains a one-for-all detection model, requiring the training of one GAD model on a single graph dataset and then effectively generalizing to detect anomalies in other graph datasets without any retraining or fine-tuning. The key insight …
Achilles: A Formal Framework Of Leaking Secrets From Signature Schemes Via Rowhammer, Junkai Liang, Zhi Zhang, Xin Zhang, Qingni Sheng, Yansong Gao, Xinliang Yuan, Haiyang Xue, Pengfei Wu, Zhonghai. Wu
Achilles: A Formal Framework Of Leaking Secrets From Signature Schemes Via Rowhammer, Junkai Liang, Zhi Zhang, Xin Zhang, Qingni Sheng, Yansong Gao, Xinliang Yuan, Haiyang Xue, Pengfei Wu, Zhonghai. Wu
Research Collection School Of Computing and Information Systems
Signature schemes are a fundamental component of cyber-security infrastructure. While they are designed to be mathematically secure against cryptographic attacks, they are vulnerable to Rowhammer fault-injection attacks. Since all existing attacks are ad-hoc in that they target individual parameters of specific signature schemes, it remains unclear about the impact of Rowhammer on signature schemes as a whole.In this paper, we present Achilles, a formal framework that aids in leaking secrets in various real-world signature schemes via Rowhammer. Particularly, Achilles can be used to find potentially more vulnerable parameters in schemes that have been studied before and also new schemes that …
Improved Secure Two-Party Computation From A Geometric Perspective, Hao Guo, Liqiang Peng, Haiyang Xue, Li Peng, Weiran Liu, Zhe Liu, Lei. Hu
Improved Secure Two-Party Computation From A Geometric Perspective, Hao Guo, Liqiang Peng, Haiyang Xue, Li Peng, Weiran Liu, Zhe Liu, Lei. Hu
Research Collection School Of Computing and Information Systems
Multiplication and other non-linear operations are widely recognized as the most costly components of secure two-party computation (2PC) based on linear secret sharing. Moreover, the comparison protocol (or Wrap protocol) is essential for various operations such as truncation, signed extension, and signed non-uniform multiplication. This paper aims to optimize these protocols by avoiding invoking the costly comparison protocol, thereby improving their efficiency.We propose a novel approach to study 2PC from a geometric perspective. Specifically, we interpret the two shares of a secret as the horizontal and vertical coordinates of a point in a Cartesian coordinate system, with the secret itself …
Exploring Rehabilitation Therapists' Knowledge And Perspectives On The Use Of Artificial Intelligence And Machine Learning For Persons Poststroke, Hannah Clark, Mia Delvecchio, Min Hun Lee, Elena D. Brown, Kaia Mikula, Robert Halyama, Kasey Stepansky
Exploring Rehabilitation Therapists' Knowledge And Perspectives On The Use Of Artificial Intelligence And Machine Learning For Persons Poststroke, Hannah Clark, Mia Delvecchio, Min Hun Lee, Elena D. Brown, Kaia Mikula, Robert Halyama, Kasey Stepansky
Research Collection School Of Computing and Information Systems
Research Objectives: The use of technology such as robotics, gaming systems, self-monitoring apps, or other sensor-based devices in standard practice is infrequent. Due to the rapid development of artificial intelligence (AI) and machine learning (ML) applications, it is important to look at how therapists perceive AI/ML, and design applications with potential barriers in mind. to support future integration into practice. The purpose of this research project is to gain rehabilitation therapists’ perspectives on AI/ML in post-stroke assessment and intervention.Design: This ongoing study uses a mixed methods design with surveys and focus groups. Participants engaged in a 30-minute webinar to learn …
Ed-Filter: Dynamic Feature Filtering For Eating Disorder Classification, Mehdi Naseriparsa, Suku Sukunesan, Zhen Cai, Osama Alfarraj, Amr Tolba, Saba Fathi Rabooki, Feng Xia
Ed-Filter: Dynamic Feature Filtering For Eating Disorder Classification, Mehdi Naseriparsa, Suku Sukunesan, Zhen Cai, Osama Alfarraj, Amr Tolba, Saba Fathi Rabooki, Feng Xia
Research outputs 2022 to 2026
Eating disorders (ED) are critical psychiatric problems that have alarmed the mental health community. Mental health professionals are increasingly recognizing the utility of data derived from social media platforms such as Twitter. However, high dimensionality and extensive feature sets of Twitter data present remarkable challenges for ED classification. To overcome these hurdles, we introduce a novel method, an informed branch and bound search technique known as ED-Filter. This strategy significantly improves the drawbacks of conventional feature selection algorithms such as filters and wrappers. ED-Filter iteratively identifies an optimal set of promising features that maximize the eating disorder classification accuracy. In …
Advancing Real-World Implementation Of The Well Optimized Linear Finder (Wolf) High-Speed Atmospheric Turbulence Compensation Method, Timothy Evan Coon
Advancing Real-World Implementation Of The Well Optimized Linear Finder (Wolf) High-Speed Atmospheric Turbulence Compensation Method, Timothy Evan Coon
Theses and Dissertations
This dissertation advances the real-world implementation of the Well Optimized Linear Finder (WOLF) method for high-speed Atmospheric Turbulence Compensation (ATC). Atmospheric turbulence introduces phase aberrations into optical wavefronts and degrades image quality in terrestrial imaging systems. Traditional phase diversity methods are computationally intensive and poorly suited to real-time operation. The WOLF method addresses these limitations through a novel, point-wise formulation of the optical transfer function (OTF) as a structured autocorrelation of the generalized pupil function (GPF). This formulation enables the estimation of phase aberrations at individual spatial coordinates with distributed computational complexity.
The research begins by developing a MATLAB-based simulation …
Ai-Enhanced Structured Literacy Intervention For Secondary Students: A Case Study Of Science Of Reading, Jennifer Bird
Ai-Enhanced Structured Literacy Intervention For Secondary Students: A Case Study Of Science Of Reading, Jennifer Bird
Teaching & Learning Faculty Publications
This study examines the effectiveness of Lexia PowerUp, an AI-powered literacy program, for sixth-grade students requiring Tier 3 reading intervention. Seven sixth-grade students (six boys, one girl; five African American, two Caucasian; all qualifying for free/reduced lunch) participated in a six-month intervention combining 50 minutes of daily small-group instruction with individualized Lexia PowerUp usage. Researchers measured progress through Achieve 3000 Lexile assessments and Lexia PowerUp performance data across three skill strands: Word Study, Grammar, and Comprehension. All participants demonstrated Lexile level improvements from beginning-of-year to mid-year assessments, though students remained below sixth-grade benchmarks (925-1070L). Analysis of Lexia PowerUp progression showed …
Training Robot Swarms For Adaptive Foraging In Environments With Obstacles, Pigar Biteng, Tameem Uz Zaman, Qi Lu
Training Robot Swarms For Adaptive Foraging In Environments With Obstacles, Pigar Biteng, Tameem Uz Zaman, Qi Lu
Computer Science Faculty Publications
In this work, we train adaptive and efficient foraging strategies for robot swarms in a large, unmapped search space with multiple randomly distributed box obstacles using the penalty-reward based NeuroEvolution of Augmented Topologies (NEAT), P-NeatFA. This model enables efficient multi-robot foraging behavior and obstacle avoidance by rewarding effective actions and penalizing inefficient ones, thereby minimizing redundant exploration and outperforming traditional stochastic foraging algorithms. We optimize foraging strategies and search patterns in robot swarms by training models that maximize cumulative rewards in three types of resource distribution environments. The evaluation focuses on the number of resources collected within a fixed time …
Autoregressive Temporal Modeling For Advanced Tracking-By-Diffusion, Pha Nguyen, Rishi Madhok, Bhiksha Raj, Khoa Luu
Autoregressive Temporal Modeling For Advanced Tracking-By-Diffusion, Pha Nguyen, Rishi Madhok, Bhiksha Raj, Khoa Luu
Electrical Engineering and Computer Science Faculty Publications and Presentations
Object tracking is a widely studied computer vision task with video and instance analysis applications. While paradigms such as tracking-by-regression,-detection,-attention have advanced the field, generative modeling offers new potential. Although some studies explore the generative process in instance-based understanding tasks, they rely on prediction refinement in the coordinate space rather than the visual domain. Instead, this paper presents Tracking-by-Diffusion, a novel paradigm for object tracking in video, leveraging visual generative models via the perspective of autoregressive models. This paradigm demonstrates broad applicability across point, box, and mask modalities while uniquely enabling textual guidance. We present DIFTracker, a framework that utilizes …
Revolutionizing Digital Privacy Education For Older Adults: Enhanced Interventions And Ai-Assisted Learning Strategies, Heba Aly
All Dissertations
As older adults increasingly engage with digital platforms, they face unique privacy risks stemming from limited digital literacy, reduced trust in AI technologies, and constrained access—especially in rural or underserved communities. While digital tools offer benefits like social connection and information access, current privacy education efforts often neglect the needs of older adults. This dissertation addresses this gap by developing, testing, and refining digital privacy education interventions tailored for older adults, with a focus on trust, personalization, and AI-assisted learning.
Study 1 evaluates multiple instructional modalities across age groups, revealing older adults prefer structured videos and interactive tutorials, while younger …
Towards Securing Ai Systems: Investigating Threats In Multimodal Autonomous Driving & Rag Systems, Saket Sanjeev Chaturvedi
Towards Securing Ai Systems: Investigating Threats In Multimodal Autonomous Driving & Rag Systems, Saket Sanjeev Chaturvedi
All Dissertations
Artificial Intelligence (AI) systems have become central to high-stakes applications such as autonomous driving and language-based decision support. As their deployment accelerates, ensuring the security and trustworthiness of these systems becomes paramount. Among the most stealthy and potent threats are backdoor attacks, where models behave as expected under normal conditions but exhibit malicious behavior when triggered by specific inputs, either digital or physical.
This thesis investigates novel backdoor and adversarial vulnerabilities across two emerging classes of AI architectures: (1) multimodal 3D object detection systems that fuse LiDAR and camera data, and (2) Retrieval-Augmented Generation (RAG) systems that pair large language …
Out-Of-Band Anomaly Detection For Real Time Operating Systems, Jeffrey K. Holifield
Out-Of-Band Anomaly Detection For Real Time Operating Systems, Jeffrey K. Holifield
Graduate Theses and Dissertations (2019 - present)
Real Time Operating Systems (RTOS) are increasing present throughout the industrial, business, defense, and healthcare spaces. These lightweight and efficient operating systems are designed to run on embedded, resource constrained devices, often within cyber-physical systems (CPS). A defining characteristic ofRTOSs is that they are deterministic. Tasks are scheduled to run on fixed timelines within guaranteed execution windows. In Industry 4.0 applications for example, sensors must receive and process inputs within a fixed schedule to ensure products are properly manufactured. This requires guaranteed service at fixed time periods. To accomplish this, RTOSs must conform to worst case execution times (WCETs) as …
Broadband Resilience By Zero Trust Community Network Policy Design, Lee W. Mcknight, Danielle Smith
Broadband Resilience By Zero Trust Community Network Policy Design, Lee W. Mcknight, Danielle Smith
The Lender Center for Social Justice
This paper proposes a Zero Trust framework for broadband policy design to enhance community network resilience. It provides a governance and policy perspective for ensuring secure, equitable broadband access.
Predicting Music Origin With Deep Learning, Fruzsina Ladanyi
Predicting Music Origin With Deep Learning, Fruzsina Ladanyi
Electronic Theses, Projects, and Dissertations
This project explores the usage of a late fusion deep learning architecture to predict the geographic origin of music. Mel-Frequency Cepstral Coefficients (MFCCs) and the language of the music sample are used as features. MFCCs were extracted from audio files to capture sound features. The language was identified using OpenAI’s Whisper model to provide additional context. A late fusion neural network architecture combining Long Short-Term Memory (LSTM) layers for sequential MFCC input and dense layers for non-sequential language features were employed to support both classification and regression tasks. The classification model achieved an accuracy of 33.03% across 56 countries or …
Characterization Of Search Spaces And Effects On Machine Learning, Leo Ghelarducci
Characterization Of Search Spaces And Effects On Machine Learning, Leo Ghelarducci
Doctoral Dissertations and Master's Theses
The present status of the field of Machine Learning (ML) focuses on optimization of popular models. Rarely are the effects of the problem characteristics upon the solution algorithm studied. There exists no standard for knowing when to apply ML algorithms to a given problem or how to estimate the effectiveness of results. Focusing on the search space of problems, a rigorous study was conducted to generate an in-depth understanding of the impact of search space characteristics to the performance of a ML algorithm, specifically a Genetic Algorithm (GA). The effects of specific problem characteristics, represented via solution space characteristics, on …
Non-Blackbox Robust Design Of Machine Learning In Networks, Venkat Sai Suman Lamba Karanam
Non-Blackbox Robust Design Of Machine Learning In Networks, Venkat Sai Suman Lamba Karanam
Dissertations and Doctoral Documents, University of Nebraska-Lincoln, 2023–
Networked systems have become increasingly complex, with newer communication technologies and standards being added every day. Machine Learning (ML) and Artificial Intelligence (AI) paradigms have been adopted in networks to not only solve many fundamental problems, but also to allow seamless integration of components comprising them. The saying “let’s not reinvent the wheel” in ML/AI adoption implies that model architecture design be left for pure ML/AI researchers, while network researchers focus on input preprocessing (e.g. formatting the packet data to be fed to a model), hyperparameter fine-tuning and a trial-and-error approach to find the “best” result. …
Authentication And Message Integrity Verification For Emerging Wireless Networks, Ebuka Philip Oguchi
Authentication And Message Integrity Verification For Emerging Wireless Networks, Ebuka Philip Oguchi
Dissertations and Doctoral Documents, University of Nebraska-Lincoln, 2023–
This dissertation presents a comprehensive body of research on authentication and message integrity verification for emerging wireless networks, focusing on secret-free and physical layer security techniques across diverse, challenging, and unconventional environments.
It comprises four first-author contributions that span underground wireless systems, over-the-air (OTA) channels, vehicular communications, and nanoscale molecular networks.
The first contribution, Soil-Assisted Trust Establishment for Underground Wireless Networks (STUN), introduces a physical-layer trust bootstrapping protocol that achieves authentication and message integrity without pre-shared secrets. Leveraging underground-to-air propagation laws and trusted relay nodes, STUN resists active signal injection attacks and demonstrates security comparable to the unbalanced oil and …
Faced With Genai, Educators’ Engagement Capacity Matters More Than Ever, Thomas Menkhoff
Faced With Genai, Educators’ Engagement Capacity Matters More Than Ever, Thomas Menkhoff
Research Collection Lee Kong Chian School Of Business
In a commentary, SMU Professor of Organisational Behaviour & Human Resources (Education) Thomas Menkhoff stressed the need for educators to upskill so they can guide students in using generative artificial intelligence (GenAI) responsibly, rather than dismissing it. He argued that universities should move beyond prohibition and invest in AI literacy to safeguard academic integrity. Prof Menkhoff mentioned that combining the use of GenAI tools with effective prompting and Socratic questioning transforms students’ use of technology from passive consumption to active, reflective and critical engagement. To achieve this, he said that schools must set clear guidelines and design AI-compatible assessments that …
Automated Chick Sexing Using Computer Vision, Marta Veganzones Rodriguez
Automated Chick Sexing Using Computer Vision, Marta Veganzones Rodriguez
Graduate Theses and Dissertations
This thesis presents two complementary approaches to chick sexing, a critical task in poultry production that demands accurate and early gender identification. By investigating both facial and vent-based modalities, we present two complementary methods that aim to improve the efficiency, scalability, and ethical standards of gender classification in day-old chicks through the use of computer vision and deep learning. The first approach draws inspiration from human facial gender recognition to introduce facial chick sexing, a minimally invasive technique that eliminates the need for expert knowledge. This system encompasses a complete pipeline that includes image acquisition, facial detection and alignment, keypoint …
Service With A Smile Or Salesperson Mirroring? Understanding The Flow Of Emotional Contagion In Sales Encounters, Vinh Quoc Trong Luong
Service With A Smile Or Salesperson Mirroring? Understanding The Flow Of Emotional Contagion In Sales Encounters, Vinh Quoc Trong Luong
Theses and Dissertations in Business Administration
This study examines the directionality of emotional contagion in sales interactions, addressing a critical gap in understanding whether emotions flow primarily from the salesperson to the customer, from the customer to the salesperson, or bidirectionally. While prior research emphasizes customer-driven emotional flow or bidirectional alignment, this study challenges these assumptions by employing categorical Cross-Recurrence Quantification Analysis (CRQA) to assess temporal emotional synchronization in sales dialogues. Leveraging automated sentiment analysis and multi-agent AI evaluation for performance metrics, the research analyzes 166 sales interactions to quantify emotional influence dynamics. Results reveal that salespeople predominantly lead emotional exchanges, exhibiting stronger and more stable …
Three Essays In The Economics Of Disagreements: Incentives, Measurement And Persistence, Mustafa W. Alam
Three Essays In The Economics Of Disagreements: Incentives, Measurement And Persistence, Mustafa W. Alam
All Dissertations
This dissertation presents three chapters that contribute to the study of economic forces shaping disagreements in society.
In Chapter 1, I demonstrate that political polarization can intensify due to innovations in the information market even if a population's ideological distribution is fixed. Viewership-maximizing news firms cater to a diverse audience who assess source accuracy using noisy private signals that vary in precision and ideological bias. If better-informed consumers disproportionately migrate to newer platforms for news (e.g., the Internet), traditional media firms increase news slant to appeal more to less-informed partisans on both sides of the ideological spectrum. This leads to …