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E-Payment Adoption In Saudi Arabia, Alexander N. Chen, Joseph Y. Thomas, Mark E. Mcmurtrey Ph.D., Michael E. Ellis Jan 2022

E-Payment Adoption In Saudi Arabia, Alexander N. Chen, Joseph Y. Thomas, Mark E. Mcmurtrey Ph.D., Michael E. Ellis

Journal of International Technology and Information Management

Internet technology has influenced banking systems because of its capability to enhance the performance of financial operations. Several factors influence the adoption of new technology within the financial industry. Namely the customers’ perception of benefit, quality, Ease of Use, Security, Self-Efficacy, and Trust. However, various cultures and geopolitical issues influence technology adoption and are therefore worth further study. This paper focuses on the factors that influence the behaviors of Saudi Arabians and their adoption of e-payment systems. The paper shows the fundamental discoveries of an investigation examining the dispersion and the adoption of e-payment technology in …


Examining Factors Influencing Intention To Use M-Health Applications For Promoting Healthier Life Among Smartphone Users In Tanzania, Herman Mandari, Mahija Yahaya Jan 2022

Examining Factors Influencing Intention To Use M-Health Applications For Promoting Healthier Life Among Smartphone Users In Tanzania, Herman Mandari, Mahija Yahaya

Journal of International Technology and Information Management

Deaths related with Non-Communicable Diseases (NCDs) have recently increases, similarly, development of mobile technologies have paved a way in which Smartphone users can use m-health applications to address high level of sedentary behaviours that relates to negative health consequences. Therefore, this study was conducted to examine factors which may influence generation Y who are Smartphone users to adopt m-health applications in controlling NCDs in Tanzania. TAM theory was extended with awareness, trust and perceived cost to develop a research conceptual model of this study. Google form was used to developed online questionnaire which was distributed through social media platforms to …


Self-Sexualization In Relation To Sexual Harassment And Body Shame, Dooyoung Choi, Ju-Young M. Kang, Jieun Kim, Ha Kyung Lee Jan 2022

Self-Sexualization In Relation To Sexual Harassment And Body Shame, Dooyoung Choi, Ju-Young M. Kang, Jieun Kim, Ha Kyung Lee

STEMPS Faculty Publications

While many researchers examined several harmful consequences of the imposed or forced sexualization of women, still little is known about voluntary self-sexualization and its potential effects on women who engage in the practice. Although the idea that self-sexualization is self-fulfilling remains contentious, women who self-sexualize are naturally expected to receive sexualized attention, including unwanted attention. This study starts with the question of whether self-sexualizing women, including those who use self-sexualization as a source of power, experience sexual objectification, measured by nonphysical sexual harassment, and its negative consequence, measured by body shame. Furthermore, we investigate how age moderates the relationship. An …


The Use Of A Pediatric Palliative And Hospice Education Module To Enhance The Knowledge And Practice Of Emergency Room Providers, Morgan Garrett Jan 2022

The Use Of A Pediatric Palliative And Hospice Education Module To Enhance The Knowledge And Practice Of Emergency Room Providers, Morgan Garrett

DNP Projects

Background: Palliative and hospice care resources are underutilized in pediatric patients with chronic and life-limiting illnesses. One contributing factor is the lack of formalized education for medical providers regarding the differences and scope of palliative and hospice care models. Without adequate education about these services, providers are not able to effectively utilize otherwise available resources to provide holistic care.

Purpose: The purpose of this study was to assess the current perception of knowledge among providers pertaining to pediatric palliative and hospice care. The study investigated improvements in educational outcomes in ten categories after participation in a web-based training. A secondary …


กระบวนการสื่อสารเพื่อสร้างภาวะล้มแล้วลุกของพนักงานที่เป็นแม่ในการเปลี่ยนแปลงแบบฉับพลัน, ณัฏฐณิชา หฤรักษ์ Jan 2022

กระบวนการสื่อสารเพื่อสร้างภาวะล้มแล้วลุกของพนักงานที่เป็นแม่ในการเปลี่ยนแปลงแบบฉับพลัน, ณัฏฐณิชา หฤรักษ์

Chulalongkorn University Theses and Dissertations (Chula ETD)

งานวิจัยเชิงคุณภาพนี้มีวัตถุประสงค์เพื่อศึกษาถึง กระบวนการสื่อสารเพื่อสร้างภาวะล้มแล้วลุกของพนักงานที่เป็นแม่ในองค์กรไทยเมื่อต้องเผชิญกับการเปลี่ยนแปลงแบบฉับพลัน โดยอาศัยมุมมองการสื่อสารเชิงระบบนิเวศในองค์กร ใช้การสัมภาษณ์เชิงลึก (in-depth interview) กับพนักงานหญิงในองค์กรไทยขนาดใหญ่ ประเภทแสวงผลกำไร ระดับปฏิบัติการและบริหาร ซึ่งสมัครใจให้ข้อมูลด้วยตนเอง (Self-report) ว่า ในช่วง 3 ปีที่ผ่านมา ตนได้เผชิญกับความเปลี่ยนแปลงแบบฉับพลันในขณะที่ต้องเลี้ยงดูลูกอายุไม่เกิน 13 ปีไปด้วยอย่างน้อย 1 เหตุการณ์ และในปัจจุบันสามารถก้าวข้ามอุปสรรคและอารมณ์เชิงลบที่เกิดขึ้นได้แล้ว โดยมีชีวิตส่วนตัวและการทำงานที่ดำเนินต่อไปได้ หรือเข้าสู่สภาวะปกติ) จำนวน 20 คน สุ่มตัวอย่างโดยสุ่มตัวอย่างแบบเจาะจง (Purposive Sampling) และสมัครใจ (Volunteer Sampling) ผลการศึกษาพบว่า การเปลี่ยนแปลงฉับพลันระดับมหภาค (Macrodisruptions) ที่ส่งผลกระทบต่อกลุ่มตัวอย่างพนักงานที่เป็นแม่ในภาพรวม ได้แก่ การแพร่ระบาดของเชื้อไวรัส COVID-19 นอกจากนี้ กลุ่มตัวอย่างบางส่วนยังได้รับผลกระทบจากการย้ายแผนกไปทำสายงานที่ไม่มีความรู้มาก่อน การเกิดวิกฤตแบบฉับพลันในองค์กรอื่นๆ ที่ไม่เกี่ยวข้องกับการแพร่ระบาดของโรค การย้ายที่อยู่อาศัย การตั้งครรภ์แบบไม่ได้วางแผนและคนในครอบครัวเกิดความเจ็บป่วย นำไปสู่การเปลี่ยนแปลงฉับพลันระดับจุลภาค (Microdisruptions) ซึ่งกลุ่มตัวอย่างรับรู้ถึงอุปสรรคจากการเปลี่ยนแปลง 6 มิติ ได้แก่ 1) เวลา 2) ทักษะการทำงาน 3) บทบาทหน้าที่ 4) วิถีการดำเนินชีวิต 5) การเงิน และ 6) สถานที่ และส่งผลกระทบทางลบต่อตนเองทั้งด้านสุขภาพจิตใจและร่างกาย ในการสื่อสารเพื่อสร้างภาวะล้มแล้วลุก กลุ่มตัวอย่างพนักงานที่เป็นแม่มีการสื่อสารเพื่อสร้างภาวะล้มแล้วลุกในทุกระดับในระบบนิเวศการสื่อสารองค์กร ดังนี้: ในระบบจุลภาค (ได้แก่ การสื่อสารภายในตนเองและระหว่างบุคคล) กลุ่มตัวอย่างสื่อสารภายในตนเอง 3 ระยะ คือ ในระยะที่ 1 มุมมองแรกต่อการเปลี่ยนแปลงมีทั้งบวกและลบ ระยะที่ 2 การสื่อสารภายในบุคคลเพื่อก้าวข้ามความรู้สึกเชิงลบ แบ่งออกเป็น 4 ลักษณะ ได้แก่ บอกตัวเองให้ 1) คิดหาวิธีแก้ 2) อดทน 3) มองเป็นความท้าทาย 4) มองการเปลี่ยนแปลงเป็นเรื่องธรรมดา และระยะที่ 3 การสื่อสารความตั้งใจที่จะกระทำหรือการกระทำเพื่อสร้างภาวะล้มแล้วลุก แบ่งออกเป็น 5 กระบวนการ …


The Impact Of Oppo's Brand Equity On Purchasing Intentions Of Thai Consumers, Xiaoyuhui Yang Jan 2022

The Impact Of Oppo's Brand Equity On Purchasing Intentions Of Thai Consumers, Xiaoyuhui Yang

Chulalongkorn University Theses and Dissertations (Chula ETD)

Among the objective of this research are to study the brand equity and purchase intention of Oppo consumers and the relationship between brand equity and the purchase intention of Oppo consumers. The total number of participants in this study is two hundred and forty-two Thai consumers aged 18-45, who were required to complete the online questionnaire. The result portraited that, in general, Thai consumers’ perception toward the Oppo brand’s equity is positive with an average mean value (M = 3.25). There are four detentions under brand equity, esteem received the highest mean score (M = 3.4), and differentiation received the …


Perhabs I Will: A Content Analysis And Media Production Focusing On Contemporary Comedy And Comedians, Abs Anderson Jan 2022

Perhabs I Will: A Content Analysis And Media Production Focusing On Contemporary Comedy And Comedians, Abs Anderson

Graduate Research Theses & Dissertations

This research examined the comedy talk shows Billy on the Street (2011-2017), The Eric Andre Show (2012-present), and Ziwe (2021-present) in order to discover the specific types of humor incorporated within their programs. This study searched for the presence of cringe, stand-up, surreal, sketch, and improvisational comedy in each show. The study analyzed each program using the benign violation theory and the hierarchy of influences model. A content analysis of 15 episodes selected across every program found at least three of the five genres present in their content. An additional purpose of this study was to produce a comparable program …


Depression And Anxiety Amongst College D1 Athletes, Jessica Radford Jan 2022

Depression And Anxiety Amongst College D1 Athletes, Jessica Radford

University of the Pacific Theses and Dissertations

College student-athletes are having an increasingly amount of mental health concerns recently at an alarming rate. Therefore, researchers should attempt to better understand how student-athletes can cope with their mental health problems to improve their mental and physical well-being. The researcher administered a questionnaire to 300 college students, 150 student-athletes and 150 non-athletes from the University of the Pacific using various modified scales examining emotional intelligence, depression, anxiety, coping strategies, intentions to seek help, self-stigma, public stigma, social network stigma, alcohol consumption, sleep deprivation, and communication competence. The data were analyzed to determine the severity of student-athletes’ mental health and …


Conserving And Sharing Freshwater In The West, Kelsea Harris-Capuano Jan 2022

Conserving And Sharing Freshwater In The West, Kelsea Harris-Capuano

Graduate Student Theses, Dissertations, & Professional Papers

There are infinite stories to be told about water in the West. As an essential and finite resource, countries, states, tribal nations and neighbors must figure out how to manage this shared resource, whether for ecosystem sustainability, agricultural, household, or recreational use.

The Flathead Lake Biological Station in Polson, MT is one of the oldest active biological research stations in the United States. One of its former faculty, Dr. Mark Lorang, has been working on Flathead Lake’s erosion problem for over 30 years. As a result of seasonal lake level fluctuations controlled by the dam, erosion over the years has …


Echo: 2022, Columbia College Chicago Jan 2022

Echo: 2022, Columbia College Chicago

Echo

Student-produced magazine formerly published as Chicago Arts and Communication, change to Echo magazine in 1997. Articles: Martin Atkins and His 'Church of Vibe', Beyond the Walls of Jesus People USA, When PLUR Goes Wrong at Music Festivals, Love Letter to Sweaty Crowds. 77 pages.


Q/A: A Semiotic Deconstruction Of Narrative Transportation On Episodic Television, Josh Grube Jan 2022

Q/A: A Semiotic Deconstruction Of Narrative Transportation On Episodic Television, Josh Grube

Masters Theses

Narrative transportation is a captivating phenomenon in which an audience member psychologically departs from material reality and immerses into the narrative world (Gerrig, 1993). Existing literature on narrative transportation mostly consists of audience-level studies, primarily focused on the phenomenon’s persuasive effects and audience attributes that mediate their ability to be transported. From a theoretical media perspective, transportation is conceived as an aspect of the larger audience cultivation process (Gerbner, 1998) due to its persuasive influence, revealing the importance of viewing it from the textual level. This thesis fills a significant gap in narrative transportation theory by examining television narratives through …


Digital News Literacy And Social Work: Core Competencies, Cynthia H. Nover Jan 2022

Digital News Literacy And Social Work: Core Competencies, Cynthia H. Nover

The Journal of Sociology & Social Welfare

Digital news refers to online news, television news, and other electronic sources where individuals can gather information about the world around them. As college students increasingly get their news from online sources and comedy television, it is important for students to have appropriate media literacy skills to evaluate content. The relationship between news literacy skills and core competencies of social work education is discussed in this paper, with recommendations for incorporating news literacy in the classroom.


Bridging The Gap: Where Indigenous Knowledge And Western Science Come Together To Shape Environmental Stewardship, Bowman Leigh Jan 2022

Bridging The Gap: Where Indigenous Knowledge And Western Science Come Together To Shape Environmental Stewardship, Bowman Leigh

Graduate Student Theses, Dissertations, & Professional Papers

In the era of climate change, humans are grappling with how to ensure that natural resources exist into the future. For millennia, Indigenous people have actively managed the environment, drawing upon deep connections to the land passed down through generations. The Western worldview, on the other hand, sees humans as separate from nature — an attitude that has led to many of the environmental crises we see today.

This portfolio examines places and programs where Western science and Indigenous knowledge (IK) or traditional ecological knowledge (TEK) come together to shape environmental stewardship. Western science and IK/TEK are inherently different ways …


Distal Sibling Grief: Exploring Emotional Affect And Salience Of Listener Behaviors In Stories Of Sibling Death, Margaret C. Brock Jan 2022

Distal Sibling Grief: Exploring Emotional Affect And Salience Of Listener Behaviors In Stories Of Sibling Death, Margaret C. Brock

Graduate Student Theses, Dissertations, & Professional Papers

Communicated Narrative Sense-Making (CNSM) theory is used as a theoretical framework to understand the storytelling surrounding a sibling’s death years after the loss. Analysis of 174 narratives from individuals whose siblings died five or more years ago revealed that a neutral tone, rather than the use of positive or negative affect, was predominant in this retrospective storytelling. When affect was present, it was more likely to be negative than positive. However, positive affect was associated with an individual’s satisfaction with life when it was present. The neutrality and frequency of retrospective storytelling among distally bereaved siblings in this study may …


Understanding Media Richness And Social Presence: Exploring The Impacts Of Media Channels On Individuals’ Levels Of Loneliness, Well-Being, And Belonging, Ashley M. Arsenault Jan 2022

Understanding Media Richness And Social Presence: Exploring The Impacts Of Media Channels On Individuals’ Levels Of Loneliness, Well-Being, And Belonging, Ashley M. Arsenault

Graduate Student Theses, Dissertations, & Professional Papers

Loneliness is a universal part of being human and is detrimental to well-being. The need-to-belong hypothesis claims that individuals frequently having positive interactions with people close to them mitigates their loneliness. Media richness theory adds that rich media channels allow individuals to perceive higher levels of social presence and maintain those vital, close relationships. Understanding how a given media channel impacts online interactions and, in turn, the interactants is vital. This study used a pretest-posttest equivalent groups experimental design to examine if individuals who interacted with a close relationship partner over a rich media channel would have a decrease in …


Is Growing Food Wasting Water? Stories From A Surge Of Groundwater Regulations In California, Abigail Jean Lauten-Scrivner Jan 2022

Is Growing Food Wasting Water? Stories From A Surge Of Groundwater Regulations In California, Abigail Jean Lauten-Scrivner

Graduate Student Theses, Dissertations, & Professional Papers

This long-form feature story examines how the nascence of California’s new era of groundwater regulation is playing out for the farmers, families and agencies who must adapt to a sweeping new law against the backdrop of climate change.

California became the last state in the west to adopt a statewide management plan for the invaluable natural resource when it first embarked on a path toward groundwater sustainability in 2020. Known as the Sustainable Groundwater Management Act (SGMA), the 20-year plan requires California’s most depleted groundwater basins to become sustainable by 2040.

When SGMA matured in 2020, California’s next drought began …


Strategies To Implement An Electronic Medical Records System In Health Care Organizations, Ashley Knott Jan 2022

Strategies To Implement An Electronic Medical Records System In Health Care Organizations, Ashley Knott

Walden Dissertations and Doctoral Studies

Despite the 2009 mandate from the U.S. Government that healthcare organizations adopt and implement electronic medical records (EMR) systems to avoid fines and take advantage of the benefits EMR systems provide, adoption of EMR systems in the United States has been low. Since 2011, medical facilities have received incentive payments if they demonstrated “meaningful use” of certified EMR systems; however, medical facilities unable to demonstrate meaningful use beginning in 2015 have faced up to 5% penalties. Grounded in the diffusion of innovation theory, the purpose of this qualitative single case study was to explore strategies that hospital project managers use …


Leveraging Electronic Alerts And Telemonitoring For Early Detection Of Maternal Hypertension, Philidah Seda Jan 2022

Leveraging Electronic Alerts And Telemonitoring For Early Detection Of Maternal Hypertension, Philidah Seda

Walden Dissertations and Doctoral Studies

AbstractThe United States has the highest maternal mortality rate among industrialized nations, and hypertension is one of the leading causes of maternal morbidity and mortality. Given that pregnancy-related hypertension can develop anytime during the perinatal period, and complications arising from this condition can cause harm, early detection is associated with better outcomes. Best practice alerts in the electronic health record and Blue-tooth-enabled medical devices linked to health information systems can provide real-time notification of critical values to health care professionals. This project evaluated the clinical usefulness of two health care technologies—preeclampsia e-alerts and remote blood pressure monitoring—in facilitating early detection …


Situation-Background-Assessment-Recommendation During Hand-Off In A Mental Health Nursing Unit, Renel Ramos Jan 2022

Situation-Background-Assessment-Recommendation During Hand-Off In A Mental Health Nursing Unit, Renel Ramos

Walden Dissertations and Doctoral Studies

AbstractCommunication failures, especially inadequate hand-off communication, in U.S. hospitals has accounted for 30% of malpractice claims, resulting in 1,744 deaths over 5 years. This prompted the Joint Commission to recommend utilizing standardized communication tools to reduce the number of medical errors related to miscommunication. The Situation-Background-Assessment-Recommendation (SBAR) Communication Tool has been used to improve the effectiveness of communication among health care providers. The partner organization noted failures to communicate patient-care-related information between psychiatric mental health nurses (PMHN) during hand-off, given the absence of standardized communication. This project aimed to develop a program to educate PMHNs on the SBAR Communication Tool. …


Staff Education On Effective Communication In Long-Term Care, Alexandra Cl Dzikowski Jan 2022

Staff Education On Effective Communication In Long-Term Care, Alexandra Cl Dzikowski

Walden Dissertations and Doctoral Studies

The dynamic and ever changing world of health care depends on bedside nurses to exercise effective leadership skills, including communication, to provide safe quality care. At the long-term health care facility where this project took place, there was a lack of effective communication between team members, especially at change of shift. Framed within the analysis, design, development, implementation, and evaluation model of instructional design, the purpose was to plan, implement, and evaluate a staff education program on handoff report communication using the TeamSTEPPS 2.0 for Long Term Care program. Sources of evidence included validation of the pre- and posttest items …


Attitudes About Cybersecurity Articulation Agreements And Transfer Students: A Statewide Survey Of Faculty Members And Advisors, Brian K. Payne, Tracy Vandecar-Burdin, Daniela Cigularova Jan 2022

Attitudes About Cybersecurity Articulation Agreements And Transfer Students: A Statewide Survey Of Faculty Members And Advisors, Brian K. Payne, Tracy Vandecar-Burdin, Daniela Cigularova

Sociology & Criminal Justice Faculty Publications

In this study, cybersecurity faculty and academic advisors from community colleges and 4-year universities in the southeast region of the United States completed a survey assessing attitudes about and support for articulation agreements and related transfer policies. Hypothesizing that professional structures shape attitudes and experiences, the researchers conducted an exploratory quantitative study with primarily descriptive analyses. The results reveal differences in attitudes between community college and 4-year stakeholders and between faculty and academic advisors. The results of this study are discussed in relation to faculty and advisor training and communication.


Women Of Appalachia: Common Ground, Different Matriarch, Cecelia A. Bagnoli Jan 2022

Women Of Appalachia: Common Ground, Different Matriarch, Cecelia A. Bagnoli

Senior Independent Study Theses

No abstract provided.


Partnerships Create Success For The Devil’S Garden Wild Horses, Laura K. Snell Jan 2022

Partnerships Create Success For The Devil’S Garden Wild Horses, Laura K. Snell

Human–Wildlife Interactions

Many wild horse (Equus ferus caballus) populations that inhabit designated federal land in the United States currently exceed management objectives. Overabundant wild horse populations can adversely impact the ecosystem, native wildlife, and other land uses. Unfortunately, there is not a universal solution, as each impacted area may differ ecologically, economically, socially, and politically. Wild horse management is not just a 1-time project but a long-term program where buy-in is needed from the federal and state agencies, local governments, and private partners. Local county governments and private partners can have important insights and significant influence on the development and …


On (Not) Seeing The Chicken: Perdue, Animal Welfare, And The Failure Of Transparency, Calvin Coker, Rachel A. Coker Jan 2022

On (Not) Seeing The Chicken: Perdue, Animal Welfare, And The Failure Of Transparency, Calvin Coker, Rachel A. Coker

Faculty and Staff Scholarship

In this essay, we analyze Perdue’s animal welfare campaign from 2016 to 2020 to isolate how demands for transparency are mediated and subverted by Perdue’s public facing rhetoric. Though Perdue’s annual releases and commitments to change nominally constitute a victory for animal welfare advocates, the company’s campaign enacts transparency as a sort of publicity for the company that belies marginal gains for the lives of chickens and may ultimately result in increased meat consumption. In providing trackable metrics, offering paternalistic justifications for their treatments of chickens, and through strategic omissions of language and visuals, Perdue satisfies demands for transparency without …


À La Carte Cable: A Regulatory Solution To The Misinformation Subsidy, Christopher R. Terry, Eliezer J. Silberberg, Stephen Schmitz, John Stack, Eve Sando Jan 2022

À La Carte Cable: A Regulatory Solution To The Misinformation Subsidy, Christopher R. Terry, Eliezer J. Silberberg, Stephen Schmitz, John Stack, Eve Sando

Catholic University Journal of Law and Technology

Although “fake news” is as old as mass media itself, concerns over disinformation have reached a fever pitch in our current media environment. Online media outlets’ heavy reliance on user-generated content has altered the traditional gatekeeping functions and professional standards associated with traditional news organizations. The idea of objectivity-focused informational content has primarily been substituted for a realist acceptance of the power and popularity of opinion-driven “news.” This shift is starkly visible now: mainstream news media outlets knowingly spread hoaxes, conspiracy theories, and the like.

This current state of affairs is not some freak accident. The Supreme Court’s First Amendment …


Fashion And Sustainability: Consumption And Shared Responsibility, Jie Gao Fowler, Timothy Reisenwitz, Rongwei Chu Jan 2022

Fashion And Sustainability: Consumption And Shared Responsibility, Jie Gao Fowler, Timothy Reisenwitz, Rongwei Chu

Atlantic Marketing Journal

Indulgence in fashion has been indispensable in modern societies, as it is a crucial device for self-image and identity construction. With the advanced technology and globalization of production, the fashion industry has skewed towards fast fashion, making the latest trends available to mass consumers at affordable prices. This research aims to examine how Chinese consumers perceive sustainable consumption in the context of fashion. We endeavor to explore the factors that influence the engagement of sustainable consumption. This study aims not to argue whether sustainable fashion should mobilize or replace the current fashion system but to provide evidence on consumers' perception …


Adoption And Diffusion Of At-Home Medical Tests, Savannah Campbell, Mark Mitchell, Jerome Christia, Melissa Clark Jan 2022

Adoption And Diffusion Of At-Home Medical Tests, Savannah Campbell, Mark Mitchell, Jerome Christia, Melissa Clark

Atlantic Marketing Journal

The purpose of this study is to understand the at-home medical test market including the medical and regulatory requirements to create at-home medical tests, as well as the market factors that influence consumer adoption in the context of the COVID-19 pandemic. To address testing shortages of COVID-19 tests companies created at-home tests which were rapidly approved by the FDA, bringing at-home testing to the forefront.

History of at-home health testing is reviewed, the medical requirements for creating them, and how the pandemic has affected such testing. Tables are also included to demonstrate currently available tests and potential future tests. The …


Customer Perceptions Of Diversity In Health Services: How Other Customers’ Race Influences Customer Perceptions, Ayse Banu Elmadag, Gallayanee Yaoyuneyong, Brigitte W. Burgess, Mehmet Okan Jan 2022

Customer Perceptions Of Diversity In Health Services: How Other Customers’ Race Influences Customer Perceptions, Ayse Banu Elmadag, Gallayanee Yaoyuneyong, Brigitte W. Burgess, Mehmet Okan

Atlantic Marketing Journal

Using the Similarity Attraction perspective, this study examines racial diversity in health services. An initial review of the literature summarizes currently known findings related to the effects of Other Customers on Customer experiences in healthcare service settings. Two experimental studies, adopting Byrne and Nelson’s (1965) Similarity-Attraction perspective, test the effects of Customer-Other Customer Race (Black vs. White) interaction on Revisit Intentions and Customer Perceived Anxiety. Results indicate that Perceived Anxiety is not reduced by Customer-Other Customer race match (i.e., Black and Black, or White and White), though Other Customer Race (Black vs. White) drives Perceived Anxiety. Customer-Other Customer …


Smartphrases: Optimizing Discharge Education In Limited English Proficiency (Lep) Spanish-Speaking Patient Encounters, Somer Knight Jan 2022

Smartphrases: Optimizing Discharge Education In Limited English Proficiency (Lep) Spanish-Speaking Patient Encounters, Somer Knight

Doctor of Nursing Practice Projects

Health inequities due to communication barriers exist at a high rate for those who identify with limited English proficiency. This quality improvement project aimed to decrease these inequities by providing pre-translated discharge instructions (AVS) to patients who receive surgical services and recover in the pediatric post anesthesia care unit (PACU) of a state hospital. Specifically, this project examined if the availability of pre-translated instructions (SmartPhrases) increased nurse and interpreter satisfaction with the discharge process, and improved their perceived level of equitable care they are able to provide. Discharge instructions were gathered from the participating surgical and interventionist teams, and the …


Black Parent Advocacy And Educational Success: Lessons Learned On The Use Of Voice And Engagement, Mark Mcmillian Jan 2022

Black Parent Advocacy And Educational Success: Lessons Learned On The Use Of Voice And Engagement, Mark Mcmillian

Antioch University Dissertations & Theses

“The opportunity is there, this is what I think of when I think of role models, I think of my experience” (Anthony—a participant in this study—commenting on the effectiveness of advocating for his child). Black children encounter racism in American schools and parents need to advocate for them. The purpose of this qualitative study was to explore how Black parents developed and used their voice to advocate for their children in a predominantly White educational system with a history of racially disparate outcomes. Particularly, this study drew on the experiences of 15 participants, two men—one was a grandfather—and 13 women, …