Digital Commons Network^™

Millennial Leadership In The Retail Industry, Phyllis Atwood

Walden Dissertations and Doctoral Studies

The retail industry contributes to the United States economy, and high turnover rates reduce the profitability of businesses, which affects their sustainability. The general problem is millennials employed in retail are not finding adequate leadership support and alignment with their career expectations or social beliefs. This qualitative single case study involved an embedded group of millennials employed as retail managers with at least three years of supervisory experience. The purpose of this study was to explore experiences and expectations involving effective leadership. The study involved using the generational theory, cognitive model of behavior, and servant leadership theory to address how …

Social Media Marketing Strategies For Improving Customer Relationships, Candel Cuffie

Walden Dissertations and Doctoral Studies

Despite the potential benefits of social media marketing (SMM) to improve customer relationships, some small business leaders lack SMM strategies to improve customer relationships. Small business leaders who fail to improve customer relationships may observe a decline in their customer base, leading to decreased profitability. Grounded in Berry’s relationship marketing theory, the purpose of this qualitative multiple case study was to explore SMM strategies small business leaders used to improve customer relationships. Data were collected via reviews of company documentation, participants’ social media pages, and online semistructured interviews with five small retail business leaders who used SMM strategies to improve …

The Lived Experiences Of Group Practice Ownership By Female Licensed Professional Counselors, Ashley Garrett

Walden Dissertations and Doctoral Studies

The U.S. counseling profession is mostly female, with many practitioners interested in starting their own business. However, little is known about women’s lived experiences of owning a group counseling practice. An interpretative phenomenological analysis approach was used to explore the lived experiences of six female licensed professional counselors who have owned a group counseling practice for at least 5 years. Phenomenology and feminist theory provided a framework for the study. Eight themes emerged from the study: (a) factors associated with the decision to create a group practice, (b) a continuum of preparatory engagement for group practice ownership, (c) the influence …

Why Franchisors Recruit Franchisees From The Ranks Of Their Employees, Peter Balsarini, Claire Lambert, Maria M. Ryan

Research outputs 2014 to 2021

A shortage of suitable franchisees has long plagued the Australian franchise industry impacting franchisors’ capacity to grow their chains. This exploratory research identifies, defines and examines an unresearched category of franchisees that of internally recruited franchisees, who prior to their franchise recruitment were employees of the franchisor. This category has previously been ignored by the literature even though estimates of some chains place the proportion of internally recruited franchisees at over 40 per cent. Employing qualitative interviews with key franchisor decision makers this research begins to address this gap. This study investigates what factors drive franchisors to recruit franchisees from …

Love At First Touch: How Swiping Vs. Typing Changes Online Dating Decision-Making, Farhana Nusrat, Yaniu Huang, Cait Lamberton

AMTP Proceedings 2022

Online dating is one of the fastest-growing industries in the United States. Due to its increasing popularity, various dimensions of online dating have been studied in recent years. However, no research has explored how the type of digital platforms used impacts online dating. In this research, we investigate how the use of different platforms (computers vs. smartphones) can influence customers’ decision-making process in the context of online dating. Through multiple studies, we demonstrate that while using their computers (vs. smartphones) to evaluate dating profiles, customers will prioritize the inner attributes of the person (e.g., personality and compatibility). Moreover, the effect …

Gamification Usage And Platform Loyalty In Esports Livestreams: An Analysis Of Unobserved Heterogeneity With Fimix-Pls And Ipma, Yizhou Qian, Jeam Martinez, Robbie Matz

AMTP Proceedings 2022

Although gamification as a marketing strategy has been implemented by various domains, there is still a dearth of research on the use of gamification in social livestreams. In this study, we examined the relationships between technology acceptance model (TAM) variables, gamification usage, and loyalty toward a social livestreaming platform, where gamification was adopted to enhance the viewing of an esports event. Data from 396 viewers were analyzed using partial least squares structural equation modeling (PLS-SEM), finite mixture partial least squares (FIMIX-PLS), and importance performance map analysis (IPMA). To this end, our study underpinned the application and extension of TAM in …

The Effects Of Received Grandmothers’ Affection On Adult Grandchildren’S Health Behaviors Using Affection Exchange Theory, Leslie Ramos Salzar, Priyanka Khandelwal, Yvette Castillo

Department of Marketing: Faculty Publications

Background: Affection exchange theory (AET) explains the value of received affection for overall wellbeing in family relationships. However, this study extends prior work by investigating AET in grandmother-grandchild relationships and grandchildren’s individual well-being. This study seeks to understand the relationships between adult grandchildren’s received grandmother affection and health-related behaviors such as diet, exercise, substance abuse, and sleep.

Methods: This cross-sectional study included 229 university student participants. Multiple regression analyses were performed to analyze received grandmother affection and grandchildren’s health behaviors.

Results: Using cross-sectional survey methods, it was found that grandchildren’s reports of received memories and humor, and celebratory affection influenced …

Advising Goodwill Industries Of Akron For Investment In A Digital Skills Training Service, Brady Dearth, Brandon Welsh, Annamarie Nedejkovic, Zoe Williams, Dayjon Harris

Williams Honors College, Honors Research Projects

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Impact Investing Via Affiliation With Academia, Ngos, Or Other Collaborations?, Theodor Florian Cojoianu, Andreas G. F. Hoepnner, Yanan. Lin, Fabiola Schneider

Research Collection College of Integrative Studies

While ESG investing has become mainstream, impact investment has yet to be institutionalised and legitimized. We investigate how impact investment firms claim legitimacy compared to their ESG peers. Impact investment is still a nascent field and suffers from a heavier burden of proof. Legitimacy has been recognised as a strategy to overcome the liability of newness. Combining private market data with statements made by investment firms on their websites we investigate how they claim legitimacy. We find that impact investment firms are more likely to claim to be involved in partnerships, specifically with academia and corporations than their ESG peers. …

ปัจจัยโลจิสติกส์ที่ส่งผลต่อความประสงค์จะใช้แพลทฟอร์มอีคอมเมิร์ซ, ณัฏฐชัย วัฒนาธิบดี

Chulalongkorn University Theses and Dissertations (Chula ETD)

งานวิจัยนี้มีวัตถุประสงค์เพื่อ 1. ระบุตัวแปรทางด้านคุณภาพการบริการโลจิสติกส์ที่กระทบต่อความประสงค์จะใช้แพลทฟอร์มอีคอมเมิร์ซ 2. เพื่อวิเคราะห์ระดับของอิทธิพลแต่ละปัจจัยต่อการใช้แพลทฟอร์มอีคอมเมิร์ซ โดยงานวิจัยนี้ได้แบ่งตัวแปรต้นออกเป็น 2 กลุ่ม กลุ่มที่ 1 ได้แก่ กลุ่มคุณภาพการบริการแพลทฟอร์มอีคอมเมิร์ซประกอบไปด้วย การออกแบบเวปไซต์และแอพพลิเคชั่น ความง่ายในการเข้าใช้งาน คุณภาพของข้อมูล ตัวเลือกในการชำระเงิน และ ความปลอดภัยในการใช้งาน และกลุ่มที่ 2 ได้แก่กลุ่มที่กำหนดคุณภาพการบริการโลจิสติกส์ซึ่งประกอบไปด้วย ความเร็วในการจัดส่ง ตัวเลือกในการจัดส่ง คุณภาพในการจัดส่ง นโยบายการคืนสินค้า ต้นทุนการจัดส่ง และ ข้อมูลในการจัดส่ง โดยมีตัวแปรตามคือ ความพึงพอใจโดยรวมของผู้ใช้บริการแพลทฟอร์มอีคอมเมิร์ซ และ ความประสงค์จะใช้แพลทฟอร์มอีคอมเมิร์ซ งานวิจัยนี้ยืนยันได้ว่าคุณภาพการบริการที่สามารถรับรู้ได้ส่งผลต่อความพึงพอใจของผู้ใช้บริการและส่งอิทธิพลต่อไปยังความประสงค์จะใช้แพลทฟอร์มอีคอมเมิร์ซ ข้อมูลในการวิจัยนี้ได้รวบรวมมาจากแบบสอบถามซึ่งมีจำนวนตัวอย่างทั้งหมด 373 ชุด ประกอบไปด้วยผู้ที่มีอายุระหว่าง 25 – 44 ปี หรือเจนวายและมีประสบการณ์การซื้อสินค้าออนไลน์ทั้ง 2 แพลทฟอร์มอีคอมเมิร์ซยอดนิยมในประเทศไทย และใช้โมเดลสมการโครงสร้างในการยืนยันความสัมพันธ์ ผลการวิเคราะห์ระบุได้ว่ากลุ่มคุณภาพการบริการโลจิสติกส์มีอิทธิพลมากกว่าการบริการอื่นๆ ต่อความประสงค์จะใช้แพลทฟอร์มอีคอมเมิร์ซ ทั้งนี้ ความเร็วในการจัดส่ง มีความสำคัญที่สุดในกลุ่มคุณภาพการบริการโลจิสติกส์

How Influential Are Finfluencers? Granger Causality Between Finance Influencers And Price Movements In Cryptocurrency And Stock Markets, Sita Kedvarin

Chulalongkorn University Theses and Dissertations (Chula ETD)

This research investigates the influence of finance influencers on stock and cryptocurrency returns by analyzing the relationship between their asset-related YouTube videos and market movements. The study was conducted in two parts: the VAR Granger causality analysis in both the cryptocurrency and stock markets, and the analysis of the behavior of the top finance influencers in the cryptocurrency market. The findings from the VAR Granger causality analysis revealed distinct patterns between the cryptocurrency and stock markets. In the cryptocurrency market, YouTube videos, particularly the number of videos published, showed a significant Granger causality effect on returns. However, the causality from …

Developing The Experience Impact Scale: A Qualitative Study Using A Study Abroad And International Internship Program, Neil Lundberg, Peter Ward, Grant Lundberg, Brian Hill, Jennifer Brown, Ramon Zabriskie, Mat Duerden, Heather Ashby

Faculty Publications

Recent work has identified different experience types, including experience classifications of ordinary, memorable, meaningful, and transformative. This study further clarifies the experience typology through qualitative data analysis of each experience type. Data analysis identified that within each extraordinary experience type, additional subtypes were present. Experience types and subtypes were organized according to the experience typology continuum into a 10-item Experience Impact Scale (EIS), as no instrument to measure experience types or experience impact was available. An expert panel was used to determine the representativeness of the items in the EIS and to provide content-related evidence of validity. Discussion of the …

Where Have All The Children Gone? A Review Of The Presence Of Children Under 6 Years In Leisure Publication Outlets, Rachel A. Mcgovern, Ericka J. Olschewski, Camilla Hodge

Faculty Publications

We conducted a focused search of nine pre-determined leisure journals to (1) determine the prevalence and scope of research on children younger than 6 years (i.e., young children) published in leisure- focused outlets, (2) describe study designs and research methods used to study this age group, (3) tabulate definitions of child leisure, and (4) provide an overview of the studies’ findings. Overall, findings indicate a marked absence of young children from leisure research. Only 28 articles in almost half a century of leisure journal publications met inclusion criteria. Eight studies focused on children as the subject or participant, five articles …

An Institutional Theory Perspective On Ehr Engagement: Mandates, Penalties, And Enforcement, Mark J. Keith, Elina Chun Stewart, Tevin Stewart, Mitchell Josephson, Bob Cash, Connor Bice

Faculty Publications

Electronic Health Record (EHR) systems are the predominant information system (IS) used by healthcare clinicians and have been the source of both great success and pain. User engagement with EHR systems is unique from traditional IS contexts in significant ways. Prior research explains EHR usage and success primarily on traditional technology acceptance research (i.e., TAM, UTAUT). However, these models assume that EHR engagement is no different from IS systems in general business domains. Yet, the healthcare context is far more regulated than most. Based on qualitative focus group sessions with a leading healthcare analytics firm (KLAS Research), we identify the …

The Impact Of Social Capital On U.S. Based Destination Marketing Organizations And Interorganizational Relationships, Jeremy Fairley

Electronic Theses and Dissertations, 2020-2023

Previous literature echoes the notion that destination marketing organizations (DMOs) play a critical role in ensuring a desired tourism development scenario. To date, the performance measurement of destination marketing organizations is paralleled to financial indicators or operations, ignoring the presence and quality of relationships among DMOs and tourism stakeholders. Based on the premise of social capital theory, it is argued that social capital and the inter-organizational relationships between DMOs and tourism stakeholders can influence the success of tourism efforts in a destination, which in return is a contributing factor to the DMOs success as an organization. Furthermore, broader literature indicates …

The Antecedents Of Program Satisfaction And Program Loyalty For Hotel Reward Programs, Jill Plumer

Electronic Theses and Dissertations, 2020-2023

Hotel reward programs have been in existence for three decades. These programs were originally established as a customer relationship management tool to reward loyal guests for their patronage. Over time, there have been indications that the programs that are intended to inspire loyalty to the company have actually inspired loyalty to the program itself. The aim of this study was to analyze the antecedents of program satisfaction and program loyalty in hotels to determine the relationship between the program attributes and the impact on program loyalty. Switching costs were also analyzed to determine if they played a moderating role in …

The Influence Of Social Interactions On Tourist Experience And Tourist Satisfaction: A Study Of Group Package Tours In Vietnam, Tran Truc Vien Pham

Theses: Doctorates and Masters

Owing to the nature of tourism services, in most cases tourists experience a tourism service in the presence of service personnel and fellow tourists. Scholars and practitioners have been interrogating the role of co-creation in providing tourists with a superior experience and increased tourist satisfaction. Within a group package tour (GPT), tourists appear to be active co-creators of their experience through tourist-to-tour guide interactions (TGIs) and tourist-to-tourist interactions (TTIs). TGIs and TTIs also seemingly play an important role in determining tourist satisfaction through tourist experience. However, very little research has examined the influence of TGIs and TTIs on tourist experience …

Machine Infelicity In A Poignant Visitor Setting: Comparing Human And Ai’S Ability To Analyze Discourse, Martin Maccarthy, Hairong Shan

Research outputs 2014 to 2021

This study compares the efficacy of computer and human analytics in a commemorative setting. Both deductive and inductive reasoning are compared using the same data across both methods. The data comprises 2490 non-repeated, non-dialogical social media comments from the popular touristic site Tripadvisor. Included in the analysis is participant observation at two Anzac commemorative sites, one in Western Australia and one in Northern France. The data is then processed using both Leximancer V4.51 and Dialectic Thematic Analysis. The findings demonstrate artificial intelligence (AI) was incapable of insight beyond metric-driven content analysis. While fully deduced by human analysis the metamodel was …

Sport Organizations And Reconciliation In Australia, Ashlee Morgan, Violetta Wilk

Research outputs 2014 to 2021

Sport can be a driver of change, promoting social cohesion and inclusion. However, it can also create conflict and be arena of discrimination and divide. This article explores the current mobilization of Australian sport organizations in contributing to reconciliation between Aboriginal and Torres Strait Islander peoples and non-Indigenous Australians. This study focuses on the formal commitment of sport organizations to the reconciliation process. Through a stakeholder theory perspective and a shared value lens, 22 Reconciliation Action Plans (RAPs) were examined using text analytics and visualization software, Leximancer. It is concluded that, while continuing their regular business, sport organizations can be …

Civiic: Cybercrime In Virginia: Impacts On Industry And Citizens Final Report, Randy Gainey, Tancy Vandecar-Burdin, Jay Albanese, Thomas Dearden, James Hawdon, Katalin Parti

Sociology & Criminal Justice Faculty Publications

[First paragraph] Victimization from cybercrime is a major concern in Virginia, the US, and the world. As individuals and businesses spend more time online, it becomes increasingly important to understand cybercrime and how to protect against it. Such an understanding is dependent on valid and reliable baseline data that identifies the specific nature, extent, and outcomes of cybercrime activity. A better understanding of cybercrime activity is needed to target and prevent it more effectively, minimize its consequences, and provide support for both individual and corporate victims. Before that can occur, however, better baseline data are required, and this project was …

About Her Business: The Making Of The Black Female Entrepreneur, Selina Steward

Theses and Dissertations

This qualitative research explored the lived experiences of Black women in the United States who have managed to establish and sustain successful businesses. This research seeks to explore the vicissitudes and challenges of Black female entrepreneurship, as well as the strategies employed by Black women to achieve successful business ownership. The researcher interviewed 15 Black businesswomen with intimate knowledge of the phenomenon of interest using a purposive sample technique. Employing a phenomenological approach and semi-structured interview questions, this study uncovered connections between previously identified challenges in the literature and recommendations for the next generation of Black female entrepreneurs. Learning from …

Invited Perspective - Engaging Aspirations To Nurture Communities, Kentaro Toyama

Subsistence Marketplaces

For subsistence communities, the question is whether aspirations can be applied to motivate behavior that is, on the one hand consistent with people’s aspirations, but which might otherwise be difficult to elicit. Could poorer households be encouraged to save, to spend more on their children’s education, or to act against unhealthy social norms? A couple of examples suggest this is not only possible, but highly successful in contexts where other appeals fail.

Board Governance In Crisis: Director Influence In Executive Crisis Leadership, Kevin Schaller

Theses and Dissertations

The COVID-19 global pandemic is the most far-reaching crisis of the modern era and the cascading impacts on organizations is tantamount to a volatile, uncertain, complex, and ambiguous (VUCA) environment for decision-making by board directors and top management team (TMT) leaders. The pandemic provided an unprecedented opportunity to expand upon the disparate research associated with decision-making by board directors and TMT leaders during crises. This phenomenological study explored how the pandemic influenced decision-making distinctly from previous crisis events and how executive decisions on firm policies and strategies transpired throughout the crisis. A sample of 32 board directors and senior executives …

Producing Industrial Pigs In Southwestern China: The Rise Of Contract Farming As A Coevolutionary Process, Forrest Qian Zhang, Hongping Zeng

Research Collection School of Social Sciences

The literature on contract farming (CF) has to date focused on how outside capital uses CF to vertically integrate non-capitalist producers into agro-industrial value chains. We argue that in places where multiple dynamics of capitalist growth co-exist, CF relationships can also emerge between different types of capitalist producers that are already in capitalist production using other organizational forms. In this situation, the well-studied drivers that fuel the spread of CF become less consequential; the emergence of CF is instead more contingent on the complex interactions between producers and the specific conditions and events in the local environment. We conceptualize the …

Why Companies Practice Corporate Social Responsibility, Shawn Pope, Alwyn Lim

Research Collection School of Social Sciences

The article discussed why companies practice corporate social responsibility (CSR) and their meta-analysis of 200 surveys over 20 years found that CSR is often embraced as a “halo” strategy.

The Career Resilience Of Senior Women Managers: A Cross-Cultural Perspective, Uma Jogulu, Esmé Franken

Research outputs 2022 to 2026

This article examines how cultural contexts influence the demonstration of resilient behaviors of women senior managers in large organizations. We compare the experiences of Malaysian and Australian women overcoming key challenges and obstacles in their career journeys by engaging in the resilience strategies of network leveraging, learning, and adaptability. Our findings reveal the unique, complex, and contextual nature of career resilience, and show how resilience can be demonstrated, often differently, across culture and context. Our study adds to the existing body of literature in the areas of careers, gender in the workplace, and resilience, by highlighting how senior women sustain …

What Does Homophily Do? A Review Of The Consequences Of Homophily, Gokhan Ertug, Julia Brennecke, Balaza Kovacs, Tengjian Zou

Research Collection Lee Kong Chian School Of Business

Understanding the consequences of homophily, which is among the most widely observed social phenomena, is important, with implications for management theory and practice. Therefore, we review management research on the consequences of homophily. As the consequences of homophily have been studied at the individual, dyad, team, organizational, and macro levels, we structure our review accordingly. We highlight findings that are consistent and contradictory, as well as those that point to boundary conditions or moderators. In conducting our review, we also derive implications for management research from insights gained by research in other disciplines on this topic. We raise specific issues …

Seeking Stability: Consumer Motivations For Communal Nostalgia, Minju Han, George E. Newman

Research Collection Lee Kong Chian School Of Business

Existing research has examined why consumers are drawn to things from their past (personal nostalgia). However, little empirical work has examined why consumers prefer products that were never a part of their personal history (communal nostalgia). For example, a consumer may purchase vinyl records even though she grew up listening to mp3 files. Here, we find that one reason why consumers may be drawn to communal nostalgia is that it can provide a sense of social stability. Drawing on System Justification Theory (Jost & Banaji, British Journal of Social Psychology, 33, 1994 and 1-27), we demonstrate that perceived threats to …

The Evolution Of The Internet And Social Media: A Literature Review, Charles Alves De Castro, Isobel O'Reilly Dr, Aiden Carthy

Articles

This article reviews and analyses factors impacting the evolution of the internet, the web, and social media channels, charting historic trends and highlight recent technological developments. The review comprised a deep search using electronic journal databases. Articles were chosen according to specific criteria with a group of 34 papers and books selected for complete reading and deep analysis. The 34 elements were analysed and processed using NVIVO 12 Pro, enabling the creation of dimensions and categories, codes and nodes, identifying the most frequent words, cluster analysis of the terms, and creating a word cloud based on each word's frequency. The …

The Effect Of Personal And Situational Factors On The Intention Of Whistleblowing With Moderated Legal Protection, Daisar Rahman, Nur Hayati

Jurnal Akuntansi dan Keuangan Indonesia

This research is to determine the effectiveness of legal protection in strengthening the relationship between attitude toward behavior, subjective norm, perceived behavioral control, the seriousness of wrongdoing, status of the wrongdoer, and reward with whistleblowing intentions. The population in this research was civil servants who were Regional Inspectors in all regencies in Madura. The sampling technique in this study was purposive sampling consisting of 104 civil servants who had functional positions as auditors, staffing auditors, or supervisors of regional government (P2UPD). Data was collected by distributing questionnaires directly to the respondents. The data analysis technique used in this study was …