Digital Commons Network^™

Impostor Phenomenon And Its Implications For Business-To-Business Sales Professionals, Charlene Decesare

JWU Dissertations & Theses

Many high-performing professionals experience persistent self-doubt and fear being exposed as incompetent despite clear evidence of their success. Defined as Impostor Phenomenon (IP) by Clance and Imes in 1978, this dynamic has been studied for nearly five decades, primarily in academic and healthcare settings. IP often manifests as fear, anxiety, and misattribution of success, along with behaviors such as overpreparation, procrastination, and reluctance to seek help. Business-to-business (B2B) sales roles are complex, highly evaluative, and among the hardest positions to fill. However, empirical examination of IP in commercial roles has been limited.

Impostor experiences have increasingly …

Key Elements Of Mission-Based Urban Agriculture In The United States Aimed At Addressing The Social Determinants Of Health, Jordan Losavio

LSU Doctoral Dissertations

Urban agriculture (UA) in the United States (U.S.) is increasingly positioned as a multi-domain strategy for addressing social determinants of health (SDOH), yet evidence is fragmented and often focused on participant outcomes rather than the organizational and environmental conditions that determine whether those benefits can be sustained, expanded, or maintained over time. This dissertation uses an exploratory sequential mixed-methods design to clarify (1) what SDOH outcomes are associated with UA in the peer-reviewed literature, (2) which internal and external factors leaders perceive as driving UA organizational success or failure, and (3) which factors predict comparative organizational functioning across a national …

Pull Factors Of College Selection: The Role Of Club Sports In Student Enrollment Decisions, Brett A. Anderson, Sean Seiler, Thomas Baker

Journal of Issues in Intercollegiate Athletics

The relationship between club sports in intercollegiate athletics and their influence on student recruitment and retention remains underexplored within the broader participatory sport ecosystem. Guided by push–pull models of college selection, this study examines whether the availability of club sports functions as a meaningful pull factor in students’ decisions to enroll in and remain at an institution. Survey data were collected from 151 current undergraduate and graduate club sport athletes across the United States. Exploratory factor analysis identified a distinct Club Sports factor, demonstrating strong construct validity and internal consistency. Multiple regression analyses revealed that club sport availability was a …

Check-In With A Chatbot: How Robots Are Redefining The Smart Hotel Experience, Jiaxin Sylvia Wang, Xiaoxiao Fu

Rosen Research Review

The research by Wang and Fu explores how guests perceive and experience smart hotels, with a particular focus on human–robot interaction. Analyzing 546 online reviews from Chinese travelers, the study identifies five key dimensions of guest gratification: utilitarian, sensual, social, experiential, and overall satisfaction. Guests praised smart servicescapes, robot efficiency, and novelty, while also expressing emotional connections and expectations for personalized interaction. The findings offer hospitality leaders a roadmap for designing smart hotel experiences that are not only functional but emotionally engaging.

Co-Working With Machines: How Service Robots Shape Frontline Employee Experiences And Well-Being, Cynthia Mejia, Hannah A. Crandell, Emily Broker, Mindy Shoss

Rosen Research Review

The research by Mejia, Crandell, Broker, and Shoss reveals the complex realities faced by restaurant workers navigating the rise of service robots. Through in-depth interviews with 42 frontline employees, the study uncovers how robot adoption affects collaboration, productivity, emotional well-being, and perceptions of job security. While robots reduce physical strain and offer entertainment value, they also spark frustration, resentment, and fears of displacement. This research offers hospitality leaders a human-centered roadmap for integrating service robots in ways that support—not replace—the workforce.

Reviews That Reveal Return: When Guest Feedback Becomes A Predictor Of Future Visits, Jeong-Yeol Park, Wookjae Heo, Jongwon Lee, Shinyong Jung

Rosen Research Review

The research by Park, Heo, Lee, and Jung reveals how online hotel reviews do more than express opinions—they predict whether guests will return. By blending the Theory of Planned Behavior with machine learning, the study uncovers how attitudes, social influence, and perceived control embedded in review language shape actual revisit behavior. This innovative approach transforms unstructured text into actionable insights, offering hospitality professionals a powerful new lens on customer loyalty.

Paws And Persuasion: How Dog Influencers Shape Hotel Booking Decisions, Wei Wei, Lu Zhang, Tianyu Ying, Yanyan Zheng

Rosen Research Review

The research by Wei, Zhang, Ying, and Zheng explores how pet influencers—specifically dog influencers on Instagram—impact hotel booking intentions. Through two experiments, the study reveals that message appeal (rational vs. emotional) interacts with audience characteristics like prior experience and perceived attractiveness of the pet influencer. Rational messages are more persuasive for less experienced travelers and when the pet influencer is perceived as less attractive. Emotional messages, while engaging, are less effective in these contexts. This research uncovers the nuanced power of pet influencer marketing and offers practical strategies for hospitality marketers seeking to tap into the booming “cute economy” of …

Level Up Your Stay: How Energy-Saving Games Are Changing Green Hotel Loyalty, Aili Wu, Juhee Kang, David J. Kwun, Wei Wei

Rosen Research Review

The research by Wu, Kang, Kwun, and Wei reveals how gamification—specifically achievement-based energy-saving games—can transform hotel guests’ attitudes and behaviors toward sustainability. By integrating achievement-goal theory and the theory of planned behavior, the study shows that when guests feel challenged and motivated, they are more likely to engage in green practices and return to the hotel. Interestingly, perceived control over the game sometimes reduces revisit intentions, suggesting that too much ease can lead to boredom. Guests with prior green hotel experiences respond even more positively to gamified sustainability. This research offers a fresh perspective on how hotels can use game …

When Customers Collide Online: The Hidden Power Of Approval In Digital Service Failures, Wei Wei, Lu Zhang, Bobbie Rathjens, Sean Mcginley

Rosen Research Review

The research by Wei, Zhang, Rathjens, and McGinley reveals a surprising twist in how restaurant customers respond to online interactions after a service failure. When fellow customers chime in—either with support or mockery—their comments can dramatically shape how the original complainant feels, engages, and judges fairness. But the real game-changer? Whether the customer craves approval. Those with low need for approval react strongly to the tone of others’ comments, while high-approval seekers remain emotionally steady. This study uncovers the psychological undercurrents of electronic customerto- customer interaction (eCCI), offering fresh insights into empathy, justice, and digital engagement in hospitality.

Putting Humanity First In Service Robotics: For Me, Robotics Is About Giving Hospitality Teams The Breathing Room To Care More Deeply For People., Manuel Rivera, Cynthia Mejia

Rosen Research Review

In an engaging conversation with Juan Higueros, Co-Founder and COO of Bear Robotics, we explore his vision for human-centered robotics and how technology can empower hospitality teams to deliver deeper, more meaningful guest experiences.

Sky-High Expectations: How Drones And Emotions Are Reshaping Food Delivery In Africa, Frank Badu-Baiden, Weisheng Chiu, Eudora Hagan, Victor Anderson Hodibert

Rosen Research Review

The research by Badu-Baiden, Chiu, Hagan, and Hodibert unpacks the emotional, social, and psychological puzzle behind consumer acceptance of drone food delivery in Ghana. Using complexity theory and fsQCA, the study shows multiple adoption paths. Motivation, emotion, perceived risk, and social influence shape intention and willingness to pay. Positive emotions and usefulness drive interest, while privacy concerns and negative feelings hinder it. Trust and cultural context matter deeply.

Boarding By Biometrics: How Smart Technology Is Reshaping Passenger Experience, Xiaoting Chi, Frank Badu-Baiden, Seongseop (Sam) Kim, Junwei Cao, Elena-Nicoleta Untaru, Heekyoung Jung, Heesup Han

Rosen Research Review

The research by Chi, Badu-Baiden, Kim, Cao, Untaru, Jung, and Han explores how biometric boarding transforms airline travel. Using technology acceptance, agenda setting, and behavioral reasoning theories, the study reveals how ease of use, usefulness, media exposure, and attitudes shape adoption. Findings stress convenience, engagement, and targeted communication, with age and gender influencing responses. For airport managers and designers, the research offers practical strategies for secure, efficient, and passenger-centered boarding systems.

The Pleasure Principle: Why Enjoyment May Be The Missing Link In Ai Adoption, Arthur Huang, Ahmet Bulent Ozturk, Tingting Zhang, Efren De La Mora Velasco, Adam Haney

Rosen Research Review

The research by Huang, Ozturk, Zhang, de la Mora Velasco, and Haney reveals a compelling insight: enjoyment—not just efficiency—is a key driver of whether guests will continue using AI in hospitality and tourism. By expanding the expectation-confirmation model, the study shows that perceived enjoyment, alongside performance and satisfaction, plays a pivotal role in shaping future use intentions. This shift toward hedonic value reframes how hoteliers and tourism professionals should design and promote AI services. The findings suggest that delight, fun, and emotional resonance are just as important as functionality when it comes to long-term engagement with AI-powered experiences.

Educating For Responsible Ai Governance - Building Interdisciplinary Frameworks For The Management Of Artificial Intelligence, Grace Eboh

Southwestern Business Administration Journal

As Artificial Intelligence (AI) becomes increasingly prevalent across industries, there is a critical need for educational programs that teach effective AI governance and management. This article examines how educational institutions can develop comprehensive curricula to prepare professionals for the complex challenges of overseeing AI systems responsibly. It analyzes current gaps in AI governance education, proposes frameworks for curriculum design, and identifies key competencies required for effective AI stewardship. The findings suggest that successful AI governance education must adopt an interdisciplinary approach that integrates technical literacy, policy understanding, ethical reasoning, and organizational management.

Supervisor Behaviors And Perceived Organizational Impact Of Telework: A Work Disruption Perspective, Tsuyoshi Ohira, Masaki Hosomi

Japanese Society and Culture

As telework (e.g., working from home) has become widespread, understanding its organizational impact from managers’ perspectives and identifying supervisor behaviors that influence this impact are critical. Drawing on work disruption theory, we examined the relationships between four supervisor behaviors in the Health and Safety Executive (HSE) management competencies—respectful and responsible (RR), managing and communicating work (MCW), reasoning and managing difficult situations (RDS), and managing the individual within the team (MIT)—and the perceived organizational impact of telework. We also tested whether telework rate and intensity moderated these relationships. Survey data were collected from 239 supervisors at two time points. Results showed …

Una Student Organizations, Student Engagement Center, University Of North Alabama

Documents

No abstract provided.

International College Athletes’ Perceptions Of Nil And Its Impact On Their Experiences: A Theory Of Capital Approach., Jessica K. Brougham, Rebecca M. Achen

Journal of Athlete Development and Experience

The name, image, and likeness (NIL) policy altered the landscape of college sports and provided college athletes with new opportunities to monetize their talents and personal brands. However, while the NCAA stated that all athletes would be able to participate in NIL deals and be compensated for the use of their NIL, international college athletes (ICAs) soon discovered they were restricted from participation while located in the U.S., due to their student visa status. Through nine semi-structured interviews of current and former ICAs we identified themes related to Bourdieu’s theory of social capital and Bauder’s theory of citizenship capital that …

Explaining Variability In Employee Perceptions Of Hr Practices In Strategic Hrm Research: An Integrative Review And Future Outlook, Jeske Van Beurden, Susanne Beijer, Kaifeng Jiang, Karina Van De Voorde, Anthony Nyberg

Faculty Publications

Employee perceptions of human resource (HR) practices have become a central focus in strategic human resource management(HRM) research due to their impact on individual and organizational outcomes. Recent studies highlight the importance of un-derstanding how these perceptions are formed, what they encompass, and why they vary across employees. This special issue ofHuman Resource Management aims to advance this evolving area of research by focusing on variability in employee perceptionsof HR practices. We review the current literature on employee perceptions of HR practices, including (1) theoretical and concep-tual clarity of the employee perceptions of HR practices construct, (2) antecedents of these …

Editorial: Exploring The Personal, Spiritual, Cultural, And Historical Dimensions Of Sacred Journeys, Ian S. Mcintosh, Abu Bakr Sirajuddin Cook, Nichole Lariscy Ph.D.

International Journal of Religious Tourism and Pilgrimage

The papers in this special issue of the International Journal of Religious Tourism and Pilgrimage represent a rich sampling of offerings from the annual Sacred Journeys conferences held in Kyoto (Japan) in 2024 and Canberra (Australia) in 2025. Collectively, they explore pilgrimage as a transformative and multifaceted practice that encompasses personal, spiritual, cultural, and historical dimensions.

Pilgrimage On Paper: A Contemplative Writing Practice, Angelika Halstead

International Journal of Religious Tourism and Pilgrimage

Autobiographers, poets, and journal keepers have always intuitively known the transformative and healing power of personal writing. Some people write in a cathartic way to empty themselves of stored up emotions and experiences. Having freed themselves from old baggage they are prepared for their lives to take new directions. Others write because they want to find out what they think and make meaning of their lives. They write in pursuit of truth and find that as they become honest and face the truth their lives change and their stories turn into new and re-storied versions. It is also known that …

Mundane Or Mystical: Journeying From An Islamic Perspective, Abu Bakr Sirajuddin Cook

International Journal of Religious Tourism and Pilgrimage

Within Islam generally, and Sufism in particular, journeying (safar) takes on a great importance. From the pilgrimage to Mecca (hajj) to the vertical night journey (almiraj), the well-trodden path (shari’ah) to the narrow path (tariqa), there are many kinds of journeying, all of which are ultimately understood as being in the path of Allah (fi sabillillah). Common to all types of journeying is an engagement with Allah’s signs (ayat) ‘on the horizons and within themselves’ so that, correctly understood, this will support the realisation of Truth (Qur’an 41: 53). For …

The Pilgrimage Paradox: Accepting Hardship As A Pathway To Peace, John K. Moore

International Journal of Religious Tourism and Pilgrimage

This essay examines the paradoxical relationship between pilgrimage and inner peace, focusing on the Camino de Santiago and referencing the Shingon Buddhist Goma fire ritual in Japan and the holy mountain of Kata Tjuṯa in Australia. While pilgrimage is often associated with physical hardship and discomfort, the paper argues that adopting a mindset of acceptance toward inevitable suffering can foster psychological and spiritual contentment. Drawing on historical, literary, and contemporary examples—including penitential practices, therapeutic walking, and rituals at the Iron Cross—the article highlights how symbolic acts of relinquishing burdens can lead to inner transformation and may set into motion one’s …

The Migrant As A Pilgrim: Decolonising Identity And Belonging, Susan Nemec

International Journal of Religious Tourism and Pilgrimage

This paper responds to pilgrimage scholar George Greenia’s assertion that meaningful intersections exist between pilgrimage and various forms of displacement, such as migration or involuntary exile due to famine, war, or political unrest. Greenia proposes that vulnerable, displaced individuals might find shelter, both conceptually and emotionally, within the framing of pilgrimage. By extending concepts of pilgrimage, it can be understood as a deliberate and intentional journey, simultaneously emphasising the transformative potential inherent in migratory movement. By adopting a working definition of pilgrimage as ‘any form of travel that is intentional, purposeful, or transformative,’ the paper considers how migrancy, particularly within …

The Goshuin Journey: Sacred Seal Pilgrimage In Contemporary Japan, Nachika Kaneko, John Shultz

International Journal of Religious Tourism and Pilgrimage

Goshuin (御朱印), red stamps accompanied by calligraphic inscriptions obtained at Shinto shrines and Buddhist temples, have become a universal and critical element of sacred site visitation in Japan. Their collection represents perhaps the most widespread form of pilgrimage in contemporary society. Seal-oriented pilgrimages, known as goshuin meguri (御朱印巡り), are typically free-form and self-directed, and this practice entered a nationwide boom that appears to have peaked around 2019. Despite its popularity, goshuin pilgrimage has received only limited—and often speculative—scholarly attention, with little reliance on empirical data. Kinjoji Temple (金城寺), a Shingon Buddhist temple in Toyama Prefecture, is known for offering a …

Pandemic Challenges: Resource-Based Strategies In The Black Belt Region, Valencia D. Winston

College of Business

From 2019 to 2021, the COVID-19 pandemic disproportionately affected rural small businesses in Alabama and Mississippi's Black Belt Region. Rural communities in the Black Belt face a number of significant economic and structural barriers, such as historic lending inequities, generational poverty, and a lack of access to capital and mentorship, compounded by unreliable broadband and fiber optic connectivity. This study utilizes the resource-based view (RBV) to explore how businesses leverage their assets for success. The research has three main objectives: to determine if the distribution of the Payroll Protection Program (PPP) loan was equitable across demographics, to investigate whether demographic …

Phishing Susceptibility Among Healthcare Workers: A Multiyear Study, Darin Challacombe, Elizabeth Mcelhiney

SACAD: Scholarly Activities

Understanding and improving phishing awareness is an important aspect of ensuring patient health information (PHI) is protected. Many health organizations require associates to complete annual training and supplement that training with simulated phishing email campaigns.

This poster will provide the results of a multiyear group of four studies in which health information (HI) professionals were provided various types of training and then tested on their susceptibility to simulated phishing emails. This will supplement the research on the viability of this method. And, this will present the findings by using real HI professionals (vs. college students).

We will provide a summary …

Optimising Human–Ai Decision Performance: A Trust And Capability Framework For Knowledge Management, Eduardo Carlos Dittmar, Martin Sposato

All Works

Organisations struggle to optimise human–AI collaboration in knowledge-intensive decision-making. This paper proposes the Trust–Complementarity Model of Collective Intelligence (TCM-CI), explaining how calibrated trust and complementary capability utilisation drive superior organisational performance. Through systematic synthesis of human–AI interaction and knowledge management research, we identify three core mechanisms: (1) calibrated trust maximises collective intelligence by balancing appropriate reliance with necessary oversight, (2) complementarity–trust interaction determines optimal performance when high capability utilisation combines with appropriate trust levels and (3) dynamic feedback loops create reinforcing organisational learning cycles. The framework provides practical guidance for executives designing human–AI teams, developing trust calibration training, and establishing …

Everyone Works On The Sustainability Team: Power Structures And Brand Communication In Sustainable Consumption, Sofia Johansson

USF Tampa Graduate Theses and Dissertations

In response to growing concerns about the way in which consumption practices negatively degrade the environment and contribute to climate change, this thesis explores the role in which brands may counteract this. There are two significant issues pertaining to environmental marketing: (1) current efforts to promote green consumerism, through which consumer brands market products as “eco-friendly” with only marginal reductions in climate impact and misleading labels, are insufficient in mitigating climate change. (2) Additionally, this kind of consumption is unjust, whereby it is marked up in price, limiting access to merely individuals in higher income brackets. Given the insufficiencies of …

2026-03-10 University Graduate Committee - Course Proposal For Soc 631, Morehead State University. Faculty Senate., University Graduate Committee.

Faculty Senate Records

Course proposal for SOC 631 Health Structures and Behavior submitted to the University Graduate Committee on February 6, 2026 and approved on March 10, 2026.

Not All Ei Dimensions Are Created Equal: Differential Effects Of Perceived Leader Emotional Intelligence On Lmx Quality And Employee Engagement, Michael Frommack

Doctoral Dissertations and Projects

This quantitative study examined the pathways through which employees’ perceptions of their leaders’ emotional intelligence influenced employee engagement, with leader-member exchange (LMX) quality as a mediating mechanism. Using structural equation modeling with data from 368 full-time employees, the study investigated whether the four dimensions of leader emotional intelligence differentially predicted the three dimensions of employee engagement. Results demonstrated that leader EQ strongly predicted LMX quality (β = .80, p < .001, R² = .64), and that leader emotional intelligence and LMX quality significantly predicted employee engagement in bivariate analyses (β = .43, p < .001, R² = .19; β = .47, p < .001, R² = .22, respectively). However, LMX quality completely mediated this relationship. The indirect effect was significant (β = .26, p = .002), while the direct effect was nonsignificant after accounting for LMX (β = .17, p = .108), indicating full mediation. No dimension-specific pathways emerged after controlling for relationship quality. Supplementary analyses revealed that others’ emotion appraisal (OEA) demonstrated almost twice the predictive strength of the other emotional intelligence dimensions for predicting LMX quality (β = .45, p < .001). These findings provide empirical support for Social Exchange Theory and demonstrate that leader emotional intelligence is statistically accounted for by relationship quality mechanisms. Practical implications suggest that organizations should prioritize relationship building competencies in leadership development and selection. Theoretical implications challenge assumptions about dimensional equivalence in emotional intelligence frameworks and establish LMX quality as the complete mediator for leadership influence on employee engagement.