Digital Commons Network^™

Innovative Approaches To E-Grocery: Analyzing Customer Satisfaction In Facebook Livestream Shopping, Karen Tien Wan Lin, Vincent Oh Kim Seng, Hasliza Hassan, Shaikh Fazlur Rahman

International Journal of Management, Finance and Accounting

The primary objective of this study is to examine the crucial determinants that influence customer satisfaction in Facebook livestream e-grocery shopping in Malaysia, with a particular focus on housewives as a significant consumer segment. A sample of 220 respondents was selected using simple random sampling, and the data was analyzed using the Statistical Package for the Social Sciences (SPSS). The analysis confirms the hypotheses that customer satisfaction in Facebook Livestream e-grocery shopping was influenced by factors such as product quality, security, website design, delivery service and e-service quality. Interestingly, three factors, including information quality, payment method, and product variety, were …

Proactive Strategies, Absorptive Capacity And Competitive Advantage Of Small And Medium Enterprise (Smes) Firms In East Java Indonesia, Ardianus Laurens Paulus

International Journal of Management, Finance and Accounting

Proactive strategy and absorptive capacity are crucial components in building a competitive advantage, particularly in the Small and Medium Enterprise (SMEs) sector. This study examines the moderating role of absorptive capacity in strengthening the relationship between proactive strategy and competitive advantage among SMEs in East Java, Indonesia. The sampling technique employed was non-probability sampling, specifically a purposive sampling method, involving 65 SME owners as respondents. Data were collected through surveys and analyzed using Smart PLS. The findings reveal that a proactive strategy significantly positively affects competitive advantage, and absorptive capacity reinforces this relationship. This research provides theoretical contributions and practical …

Gamification Strategies And Customer Churn Reduction In Entrepreneurial Retail Firms: An Empirical Study Of Millennials, Si Chong En, Oo Yu Hock, Nor Azila Mohd Noor, Zheng Feei Ma, Khairul Nizam Mahmud

International Journal of Management, Finance and Accounting

This study investigates the impact of gamification strategies on customer churn reduction in entrepreneurial retail firms, focusing on Millennial consumers in Malaysia’s Klang Valley. Customer churn threatens profitability, particularly for emerging enterprises, and gamification has emerged as a potential tool to enhance customer engagement and retention. Drawing on the Self-Determination Theory, the study examines three gamified marketing interventions: membership programmes, contest rewards, and personalised discounts as direct predictors of churn reduction. A quantitative, cross-sectional research design was employed, using a structured questionnaire distributed to 180 Millennial consumers through purposive sampling. The data were analysed using Partial Least Squares Structural Equation …

Factors Affecting The Adoption Of Artificial Intelligence-Driven Wearable Technology In The Malaysian Healthcare Sector: A Conceptual Framework, Syeda Hafsa Rizwan, Anusuyah Subbarao, Nasreen Khan, Farrukh Ahmed Khan, Shaikh Fazlur Rahman, Nimra Aziz, Syed Muntazir Azhar Shah

International Journal of Management, Finance and Accounting

This conceptual paper examines the adoption of Artificial Intelligence (AI)-driven wearable technology, including smartwatches, fitness trackers, wearable ECGs, glucose monitors, and pain management devices, in transforming healthcare in Malaysia. Despite the extreme potential to enhance patient care and healthcare monitoring, the adoption of AI-driven wearable technology remains limited due to several persistent barriers. The purpose of this study is to examine these challenges and propose a framework to improve the integration of AI-driven wearable technology in Malaysia’s healthcare system. Grounded in the Diffusion of Innovation (DOI) theory, this study examines how five key innovation attributes —relative advantage, compatibility, complexity, trialability, …

Sectoral Shockwaves: Examining Bursa Malaysia's Sector Indices Amid The Covid-19 Pandemic, Alyssa April Dellow, Hafizah Bahaludin

International Journal of Management, Finance and Accounting

The Coronavirus disease 2019 (COVID-19) outbreak is becoming a widespread concern, as it is causing a decline in economies and negatively impacting stock markets worldwide. As the Malaysian government implements the Movement Control Order (MCO) to curb the spread of the deadly virus, the Malaysian stock market is rapidly impacted, becoming volatile and unpredictable throughout the pandemic phase. Thus, this study aims to analyse the structural correlation patterns of the Bursa Malaysia Sectoral Index Series using the threshold network approach. The data utilised in this study are the closing prices of all 13 sectoral indexes, spanning from January 1, 2019, …

Understanding The Happiness Journey Of International Students Through Maslow's Lens: A Qualitative Study Beyond Academics, Kyra Law Ley Sy

International Journal of Management, Finance and Accounting

This research investigates the factors contributing to happiness among international students at a Malaysian university through a qualitative, semi-structured questionnaire administered to 10 students (5 female and 5 male) from nine countries. Four key themes emerged, aligning with Maslow’s Hierarchy: 1) Personal Achievement and Academic Fulfillment- happiness derived from educational success and career progress; 2) Social Connection and Belonging- the importance of relationships and cultural integration; 3) Health and Environmental Comfort- adaptation to climate and living conditions; and 4) Internal Reflection and Emotional Regulation- the impact of mindset and coping mechanisms on overall happiness. The research demonstrates that international student …

Bridging The Intention-Implementation Divide In Generative Ai Adoption: An Integrated Model Of Psychological, Behavioral And Social Drivers, Mohamed Walid Mohamed Lotfy Abdallah

USF Tampa Graduate Theses and Dissertations

This dissertation examines the gap between professionals’ intentions to use Generative Artificial Intelligence (AI) and their actual adoption behavior in workplace settings. Although Generative AI offers substantial potential to improve efficiency and performance, concerns about control, misuse and organizational risk have led to inconsistencies between intended and enacted use. Motivated by this misalignment, the study investigates the psychological, behavioral and social mechanisms that shape the intention-implementation divide. Drawing on an integrated framework combining the Theory of Planned Behavior and the Technology Acceptance Model, alongside personality traits, the research conceptualizes adoption as a phase-specific process involving evaluative, motivational and volitional components. …

The Effects Of Customer Orientation Of Frontline Employees, Their Customers, And Unit Profitability, Tom Brown, Nawar N. Chaker, Todd D. Donavan, Gabriel Gazzoli, Jerry W. Grizzle, James M. Lee, John C. Mowen, Alex R. Zablah

Day of Scholarship

Customer orientation is an employee’s natural tendency to focus on understanding and meeting customer needs. When frontline employees have this mindset, they tend to perform better in their jobs and receive stronger performance ratings--and their customers have higher levels of satisfaction. For employees who engage more frequently with customers, it also benefits them personally, leading to greater job satisfaction and stronger commitment to their organization. In work units that support a strong customer-focused climate, customer-oriented behaviors translate into higher sales and profitability without raising costs. Customer-oriented employees are also more likely to speak up with ideas that improve the customer …

Moral Boundaries: How Sacred Values And Cultural Tightness Influence Entrepreneurial Action, Paul Sanchez-Ruiz, Ileana Maldonado-Bautista, Peter G. Klein, Joseph Vaughn

Management Faculty Publications

This study examines how religiously grounded sacred values and cultural tightness shape entrepreneurial action. Scholarship on religious entrepreneurship often emphasizes how practices connected to believed superhuman powers motivate and support entrepreneurial processes and outcomes. We highlight a complementary perspective by theorizing that sacred values work as moral commitments rooted in religious practices that limit the action individuals view as acceptable under uncertainty. We further argue that the influence of sacred values depends on the cultural contexts in which entrepreneurial action is embedded. Using multilevel data from more than 14,000 individuals across 11 countries, we find that sacred values are negatively …

Mentoring For Workforce Education And Development: Insights From Education And Broader Applicability, Ramiro Pesina

Online Journal for Workforce Education and Development

Mentoring programs are pivotal to workforce education, bridging skill gaps and fostering employee retention across industries. Although this study focuses on mentoring practices within the education sector, its findings are broadly applicable to other professions where effective mentoring supports employee onboarding, retention, and professional growth. Through qualitative interviews with mentors and mentees in a North Texas school district, this study identifies key factors contributing to successful mentoring: structured sessions, effective leadership, and prioritization of mentor-mentee relationships. While the findings underscore the universal principles of mentoring, the application of these insights across various professions warrants further research. By situating these findings …

Strategies For Reducing Fraud In Corporate Organizations, Tarshall Horton Mccauley

Walden Dissertations and Doctoral Studies

Financial statement fraud has been a persistent problem that poses risks to corporations globally. Business leaders are concerned about financial statement fraud due to its potential to weaken financial stability, erode stakeholder confidence, and create conditions that may lead to significant financial distress or organizational collapse. Grounded in the fraud triangle theory, the purpose of this qualitative pragmatic inquiry research was to explore internal control strategies corporate leaders use to reduce financial statement fraud risk. The participants were 11 financial leaders in North Carolina, the District of Columbia, and Virginia who practiced effective internal controls to minimize financial fraud. Data …

Weaponizing The First Amendment: Captive Audience Laws Recast From Shield To Sword, Seth Freeman

Seattle University Law Review Online

This Comment examines the evolution and misuse of captive audience laws in the United States, particularly as they have shifted from narrow exceptions in First Amendment jurisprudence to expansive tools for ideological suppression. Originally designed to protect individuals from unavoidable and coercive speech, especially in private spaces like the home, captive audience laws have increasingly been utilized in regulating workplace speech, with a recent focus on suppressing conversations around diversity, equity, and inclusion (DEI). Through an analysis of foundational Supreme Court cases and an exploration of recent legislative trends, this Comment reveals how state legislatures have weaponized captive audience doctrine …

Exploring The Impact Of Team Culture In High-Pressure Jobs, Such As Investment Banking And Consulting, And How Project Management Can Be Applied, Mayavathi Lal

Harrisburg University Dissertations and Theses

Toxic team cultures remain a pressing issue in high-pressure environments such as investment banking and consulting, where long hours, and hierarchical norms often undermine employee well-being and compromise project delivery. Previous studies have documented how workplace stress, exclusionary leadership, and cultural rigidity fuel burnout and turnover. However, limited research has explicitly examined these cultural dynamics through the lens of project management frameworks such as resource management, stakeholder engagement, and agile practices. This study employs a qualitative research approach by leveraging semi-structured interviews with analysts and associates, to capture the lived experiences of culture and its impact on team coordination and …

Menumbuhkan Kepercayaan Untuk Loyalitas Merek Yang Berkelanjutan: Peran Kualitas, Nilai, Kepuasan, Dan Diferensiasi Dalam Layanan Terapi Anak, Riefka Anggraini Riefani

Jurnal Administrasi Bisnis Terapan

Parental loyalty toward child therapy services is a critical factor in ensuring the sustainability of child development therapy centers. This study aims to analyze the effects of perceived quality, perceived value, perceived satisfaction, and perceived differentiation on brand trust and brand loyalty within the context of a child development therapy center. The study adopts a quantitative explanatory approach using Structural Equation Modeling–Partial Least Squares (SEM–PLS). A total of 784 respondents who had utilized pediatric therapy services participated in this study. The results indicate that brand trust is the strongest predictor of brand loyalty (β = 0.386; p < 0.001). Perceived differentiation exerts the strongest influence on brand trust (β = 0.399; p < 0.001). Perceived quality significantly affects brand trust but does not have a direct effect on brand loyalty. Meanwhile, perceived satisfaction and perceived value significantly influence both brand trust and brand loyalty. These findings underscore that parental loyalty is shaped by a combination of trust, service differentiation, satisfaction, and perceived value. This study provides important managerial implications for the development of effective strategies in pediatric therapy services.

Faktor Yang Mempengaruhi Niat Investasi Cryptocurrency Ditinjau Dari Unified Theory Of Acceptance Dan Use Of Technology (Utaut): Tinjauan Literatur, Muazila Norisnita, Selvi Permata Groda

Jurnal Administrasi Bisnis Terapan

This study aims to examine the implementation of the Unified Theory of Acceptance and Use of Technology (UTAUT) in the context of cryptocurrency investment intentions. UTAUT is a modern technology acceptance theory, developed from earlier models of technology adoption, and is commonly used to explore user acceptance of new technologies. In this context, it is applied to cryptocurrency, a relatively new form of investment that relies on technology not previously used in traditional investment instruments such as stocks, commodities, bonds, or mutual funds. UTAUT consists of four key constructs that explain individuals' intention and behavior in adopting a technology: effort …

Transformation From Sap Ecc To Sap S/4hana Finance Erp In The Usa: Investigating Human-Centric Challenges And Strategic Benefits, Muhammad Kamran Mirza Mr.

Harrisburg University Dissertations and Theses

This study examines the human-centric challenges and organizational strategic benefits associated with migrating from SAP ECC to SAP S/4HANA Finance in U.S.-based organizations. The motivation behind this ERP transformation is that the company aims to automate its business processes and achieve operational efficiency. The success of ERP migration is shaped by user experience. Human barriers such as cognitive load, burnout and reluctance to change, insufficient user training, and work stress can threaten the success of ERP migration. This study aims to examine human-centric issues and organizational dynamics to propose effective ERP migration strategies that can help future ERP migrations and …

Enhancing It Project Sustainability: The Role Of Collaborative Resources, Stakeholder Engagement, And Project Governance, Laiba Tahir, Arif Uddin

Business Review

The purpose of this research is to examine the impact of collaborative social resources on project sustainability in Pakistan's IT Projects, with particular emphasis on the mediating effect of stakeholder engagement and the moderating role of project governance. A quantitative research strategy applied using a standardized questionnaire administered via Google Forms. The questionnaire, developed after reviewing relevant literature, and shared with IT professionals across Pakistan, yielding 342 valid responses out of approximately 600 distributed forms. Data analyzed with Statistical Package for the Social Sciences (SPSS) for preliminary analysis and AMOS (Analysis of Moment Structures) Structural Equation Modeling used for measurement …

Emotional Intelligence And Problem-Solving Correlations And Impact On Employability: A Case Study From The Uae, Ganka Ivanova, Rakan Alhrhasheh

All Works

In this study, we aim to address questions about how UAE Leadership Development Plans and Employability connect with current students in UAE classrooms by evaluating the correlation between the employability of UAE university students and their emotional intelligence (EI) and problem-solving skills. Moreover, we cover what must be considered in the curricula of UAE Universities to prepare future leaders to lead the workforce. To that end, we employed an employability test developed by AQR International UK and collected data from 310 undergraduate students aged 17 to 55. Both EI and problem-solving skills were strongly positively correlated with employability (p < .001). Even though male participants scored higher than female participants for EI and problem-solving skills, analysis of variance revealed nonsignificant gender differences (p > .05 …

Designing Inclusive Planning, Collaboration, And Communication Practices For Neurodivergent Individuals In Project-Based Environments, Siddhanth Janakiraman

Harrisburg University Dissertations and Theses

In a knowledge-driven economy where project-based work structures dominate, project management methodologies have become central to how organizations plan, collaborate, and communicate. However, these frameworks are often built around neurotypical assumptions of communication fluency, executive functioning, and time perception—creating systemic barriers for neurodivergent professionals. This study, Designing Inclusive Planning, Collaboration, and Communication Practices for Neurodivergent Individuals in Project-Based Environments, investigates how project management methodologies and tools can be adapted to foster more inclusive participation and performance. Grounded in the neurodiversity paradigm and informed by principles from Project Management and Human-Computer Interaction (HCI), the research adopts a qualitative, exploratory approach. Through …

Assessing Public-Sector Readiness For Artificial Intelligence In Egypt, Renad Ahmed Anwar

Theses and Dissertations

Artificial intelligence (AI) is increasingly adopted in public-sector contexts, yet successful implementation depends on organizational readiness, particularly in developing countries. This study assesses the readiness of Egypt’s public sector for AI adoption using a qualitative expert opinion methodology. Semi-structured interviews were conducted with senior professionals from global technology firms with extensive experience working with public-sector entities in Egypt.

Guided by by an integrated framework combining organizational readiness theory, the Technology–Organization–Environment (TOE) framework, and public value and governance perspectives, the study examines strategic, organizational, human, technological, societal, and governance dimensions of AI readiness. The findings indicate that while Egypt demonstrates strong …

Entrepreneurial New Firm Survival As A Performance Indicator : A Multi-Level Process Perspective, Szabolcs Németh, Andrea Bikfalvi Phd, Neus Vila-Brunet

Journal of Business & Entrepreneurship

Understanding the survival of new firms requires examining the intricate interplay of internal and external factors across various levels and stages. While existing literature often emphasizes performance metrics, mortality rates, or antecedents of survival, it frequently overlooks the dynamic and continuous nature of entrepreneurial survival. This study extends empirical research on new firm survival through multiple case studies of seven incubated firms within four incubators in Catalonia, north-eastern Spain. aiming to (1) examine new firm survival as a performance indicator by categorizing the elements of the process across various levels and stages; (2) integrate the factors influencing survival by identifying …

A Commentary On Sackett Et Al. (2025): Diversity As Potential Formation Artifact—Toward A Diagnostic View Of Deep-Level Differences, Farzaneh Fouladi

Management Faculty Publications

No abstract provided.

Adversaries And Experts: Legal Tradition Versus Empirical Science, André M. Peñalver

Seattle University Law Review Online

The modern courtroom can become a battleground between two epistemologies: the adversarial logic of law and the empirical rigor of science. Using a case involving a neuropsychological exam under Washington Civil Rule 35, this Article explores the tension between these traditions. While medicine embraced the Scientific Revolution, law remains tethered to its medieval Scholastic roots. The Article argues for humility and integration of evidence-based reasoning within the adversarial process.

Organizational Crisis Management: Addressing Professional Misconduct In Modern Workplaces, Christina Nizamidou, Martin Sposato

All Works

Since the 1970s, governments and organizations across the globe have achieved tremendous progress against sexual harassment (SH), especially in the workplace. However, the number of organizations suffering from this crisis has increased significantly over the past few years. Based on an overview of SH crises -that have received extra media coverage since 2014- this paper explores whether organizations managed to learn from these crises. Compared to other crises, SH scandals produce a higher magnitude of provocation within society. An individual's act, based on their perception that the influence of power can be exchanged for sexual favors, destroys a business's global …

Consumer Decision-Making Constructs: Differences Among Generational Cohorts, Heather M. Meyer, Chloe Murphy

Mountain Plains Journal of Business and Technology

Generational cohort theory has been popular in the social sciences for decades, yet it remains a niche topic in the consumer behavior literature. Prior studies have found relationships between generational cohorts and various product categories. In this study, the relationship between generational cohorts and consumer decision-making constructs is assessed. A nationally representative survey was conducted. MANOVA and ANOVA analyses revealed relationships between generational cohorts and promotion focus, information acquisition, quality consciousness, compulsive buying, and consumer debt characteristics. A separate linear regression analysis showed significance between age and some of these decision-making characteristics. Limitations, implications, recommendations, and directions for future research …

Exploring Protective Behaviours Among Users Of Mobile Financial Services, Nicholas Washington Omollo, Manoj Maharaj

The African Journal of Information Systems

As digital financial services grow, users face rising risks of financial loss through mobile platforms, often due to limited awareness of protective behaviours. This study surveyed 1,159 mobile financial service (MFS) users in Kenya to examine attitudes, concerns, security adoption, and actual practices. A behavioural model was developed by integrating information security and privacy literature with the Theory of Planned Behaviour, and tested using structural equation modeling via smart-PLS. Findings reveal that prior financial loss significantly heightens security and privacy concerns, influencing attitudes toward mobile protection and intentions to adopt secure practices. Loss experiences also increase user vigilance and perceived …

2025 State Of Nonprofits And Philanthropy Annual Report, Tessa Tinkler, Cristina Sanchez-Kerr, Laura Deitrick, Eo Hanabusa, Bryan Cardenas, Timothy Nelson, William Piper

State of Nonprofits and Philanthropy in San Diego

The 2025 State of Nonprofits and Philanthropy in San Diego examines how federal policy changes, funding volatility, and rising community needs are reshaping the region’s nonprofit sector. Drawing on survey data from nonprofit leaders and employees, public opinion polling, and financial and employment analysis, the report provides an early assessment of the sector’s financial health, workforce capacity, and its role as a primary access point for services such as housing, food, education, healthcare, and the arts. It highlights mounting pressures on nonprofit infrastructure alongside the sector’s enduring strengths in public trust, collaboration, advocacy, and shared investment strategies that will shape …

Forward Momentum

DePaul Magazine

Mission: Forward, the most ambitious philanthropic campaign in DePaul’s history, is fueling purpose-driven education to solve society’s biggest challenges. Learn and watch videos about DePaul programs and initiatives that exemplify the campaign through academic innovation, interdisciplinary collaboration, service-oriented community partnership and activist scholarship.

Cybersecurity In Higher Education Institutions: Awareness, Policy, And Experience On Employee Behaviour, Abdullahi Abiodun Yusuf, Adriana A. Steyn

Journal of Cybersecurity Education, Research and Practice

The digital transformation of higher education institutions (HEIs) has introduced unprecedented connectivity and operational efficiency, but it has also heightened their exposure to cyber threats. South African HEIs, in particular, face increasing vulnerability due to their reliance on technology, openness, and diverse user communities. This study examines the influence of the institutional cybersecurity environment on employee cybersecurity-compliant behaviour (CCB), emphasising the critical roles of awareness, policy engagement, and experience. Drawing on Protection Motivation Theory and the Theory of Planned Behaviour, a conceptual model was developed to explore how cybersecurity awareness, policy familiarity, and prior experience shape employees’ attitudes, subjective norms, …

The Significance Of Risk Mitigation Strategies On Project Success In The Construction Industry, Arielle Summer Weinzweig Aweinzweig

Harrisburg University Dissertations and Theses

The construction industry is persistently challenged by risks such as cost overruns, schedule delays, and quality failures, often arising from ineffective or reactive mitigation strategies. To bridge the gap between theoretical frameworks and real-world applications, this study investigates the impact of risk mitigation techniques on project success in the construction industry. The study employs a qualitative method approach, with qualitative interviews to examine management insights and adoption barriers. Founded on risk management theory, this study aims to analyze existing mitigation techniques, identify key risk factors, and develop an evidence-based framework to enhance risk assessment and strategy implementation. It is projected …