Digital Commons Network^™

Psychological Influences On Referent Choice, Bonnie S. O'Neill, Mark A. Mone

Management Faculty Research and Publications

This article discusses the psychological influences on referent selection. The nature of contemporary work environments, ones characterized by instability and uncertainty, may create increased needs on the part of individuals for comparative information. Individuals use social comparisons for managing both uncertainty and environmental change, and for making critical decisions about one's job. Most literature on referent selection can be categorized along two basic schema: identification of the types of referents that exist and examination of the outcomes that result from referent selection. Studies have identified a multitude of potential referents, primarily drawn from the outcomes being examined, including pay referents, …

The Global Supply Chain: Challenges And Solutions, Carol J. Johnson, Paul Nuzum

Journal of Transportation Management

While there have been independent examinations of several of the changes that affect the supply chain, to date there has been little in the way of studies that holistically examine the changes facing front line supply chain managers today and the solutions they have implemented to address those changes. Supply chain executives have been interviewed in depth to better understand how manufacturing or distribution network changes, technology implementation, corporate re-structuring and/or increasing customer demands have been addressed in the field. An understanding of the challenges and successes faced by Global 1000 firms as they address these changes should help others …

Strategic Predictors Of Successful Enterprise Systems Deployment, John E. Ettlie, Victor J. Perotti, David A. Joseph, Mark Cotteleer

Management Faculty Research and Publications

Purpose The delivered wisdom to date has enterprise system purchase and implementation as one of the most hazardous projects any organization can undertake. The aim was to reduce this risk by both theoretically and empirically finding those key predictors of a successful enterprise system deployment.

Design/methodology/approach A representative sample of 60 firms drawn from the Fortune 1000 that had recently (1999-2000) adopted enterprise resource planning (ERP) systems was used to test a model of adoption performance with significant results.

Findings Leadership (social learning theory), business process re-engineering (change the company not the technology) and acquisition strategy (buy, do not make) …

Transformational Leadership Of Sales Managers And Job Satisfaction Of Sales Associates In The Fast Moving Consumer Goods Industry In Taiwan, Yu-Jia Hu

Graduate Student Dissertations, Theses, Capstones, and Portfolios

Literature review in sales content supported the theory that sales manager's transformational leadership has a vital influence on the job satisfaction of sales associates, while job satisfaction has significant influence on the sales associates' work behaviors. Very limited studies have extensively examined the relationship between sales managers' transformational leadership and sales associates' job satisfaction, while recent research has focused on how transformational leadership applies to sales management situations.

The purpose of this research is to examine the relationship between transformational leadership of sales managers and job satisfaction of sales associates in the Fast Moving Consumer Goods (FMCG) industry in Taiwan. …

Antecedents, Consequences, And The Mediating Role Of Organizational Innovation: Empirical Generalizations, Leslie H. Vincent, Sundar G. Bharadwaj, Goutam N. Challagalla

Research Collection Lee Kong Chian School Of Business

This study uses emerging meta-analytic methods, in combination with structural equations methodology, to synthesize empirical studies and extend the understanding of relationships amongthe correlates (antecedents and/or outcomes) of innovation in organizations. this study draws upon a meta-analytic database of 155 independent samples from 108 studies from the period of 1970 through 2004. Specifically, the study examines the impact of 26 determinants and 3 performance outcomes of innovation with an overall sample size of 229,395. Organizational resources account for the majority of unique variance explained in predicting innovation generation. Overall findings indicate that innovation is significantly and positively related to superior …

Service Quality From The Other Side: Information Systems Management At Duquesne Light, Pratyush Bharati, Daniel Berg

Management Science and Information Systems Faculty Publication Series

Service organizations are continuously endeavoring to improve their quality of service as it is of paramount importance to them. Despite the importance of understanding the relationship of service quality and information systems, this research has not been pursued extensively. This study has addressed this gap in the research literature and studied how information systems impacts service quality. A research model is developed based on IS success model. System quality, information quality, user IT characteristics, employee IT performance and technical support are identified as important elements that influence service quality. An in-depth case study from the electric utility industry is used …

Organizational Assessment: Pathway To Improvement For Teen Challenge Of The Rocky Mountains, Kenneth G. Summers

Regis University Student Publications (comprehensive collection)

This professional project examines the growing focus on organizational evaluation and the use of assessment tools that contribute to organizational development and capacity-building. An extensive literature review addresses the background, framework and various approaches to organizational assessment. Three assessment tools reviewed in this project provided the basis for an organizational assessment of Teen Challenge of The Rocky Mountains. These tools along with interviews and an examination of records and organizational documents resulted in a wide spectrum of recommendations. The core recommendations address the need for sufficient and sustainable assets, deep and broad leadership, and a commitment to learning and self-reflection.

Ricardo Semler: Creating Organizational Change, Christopher York, Peter A. Maresco

WCBT Faculty Publications

A review of "Creating Organizational Change" by Ricardo Semler.

Territoriality In Organizations, Graham Brown, Thomas B. Lawrence, Sandra L. Robinson

Research Collection Lee Kong Chian School Of Business

Territorial feelings and behaviors are important, pervasive, and yet largely overlooked aspects of organizational life. Organizational members can and do become territorial over physical spaces, ideas, roles, relationships, and other potential possessions in organizations. We examine how territorial behaviors are used to construct, communicate, maintain, and restore territories in organizations. We then go on to discuss the organizational consequences of these behaviors, including their effects on organizational commitment, conflict, preoccupation, and individual isolation.

Developing New Knowledge From Health-Care Industry Quality Practices To Identify And Report Patient Incidents, Anna H. Gibson

Student Scholarship

The focus of this study is to develop a sense of managements' approach to removing medical error or occurrence reporting barriers within their hospital system. Managers perceive leadership, communication, policy changes, procedure changes, education, training, and feedback as fundamental approaches. Yet, scholarly research indicates a reporting barrier can be attributed a lack of feedback to staff on previously reported errors. The staff not only desires constructive feedback, but views feedback as a means to learn from mistakes. The study findings indicate there are three levels of feedback. Although institutional and managerial feedback is provided, what appears to be missing is …

Spring Meeting Of Council, May 22 - May 24, 2005, Volume 1, Jw Marriott Hotel, Washington, D.C., American Institute Of Certified Public Accountants (Aicpa)

Association Sections, Divisions, Boards, Teams

No abstract provided.

Spring Meeting Of Council, May 22-24, 2005, Washington, Dc, Minutes Of Meeting, American Institute Of Certified Public Accountants (Aicpa)

Association Sections, Divisions, Boards, Teams

No abstract provided.

Spirituality: A Way To Alternate Subjectivity?, Mihaela Kelemen, Tuomo Peltonen

Organization Management Journal

This paper emphasizes the contribution of Michel Foucault and Pierre Hadot to discussions of workplace spirituality. It is argued that their understanding of spirituality differs significantly from the mainstream management contributions: they view spirituality as a distinct form of post-modern subjectivity in organizations and regard the subject as continuous flow emerging and being constructed not so much at the crossroad of institutions and macro-structures but from within, with the help of self-formation practices. We term the latter spirituality and argue, firstly, that there are strong (albeit controversial) connections between spiritual practices, the history of Christianity, and the philosophy of antiquity. …

Should Critical Management Studies And Organization Development Collaborate? Invitation To A Contemplation, Maxim Voronov

Organization Management Journal

In this article, the author argues that despite important differences between Critical Management Studies (CMS) and Organization Development (OD), there is enough common ground to make a dialogue worthwhile for both fields and for management practice. The author outlines some major "objectives" of each field, noting some important but frequently overlooked similarities and complementarities between them. Power and empowerment are offered as examples of focal topics around which the two disciplines could have a productive discussion, suggesting that such an exchange would help CMS’ important insights about power to have more of an impact on organizational practice while enhancing OD's …

Subethnische Dimensionen Des Veraenderungsmanagements In Asiatischen Klein- Und Mittelunternehmen: Trends In Singapur, Ulrike Badibanga, Thomas Menkhoff

Research Collection Lee Kong Chian School Of Business

Against the background of a rapidly changing business environment, the article examines the organisational change management behavior of the owner-managers of small and medium-sized enterprises in Singapore. The analysis of survey data is aimed at ascertain whether there are any differences between Chinese and English-educated small (Chinese) businessmen in terms of Change Management (CM), a dichotomy which is of great historical and politico-cultural significance in Singapore. The survey data show that there are indeed differences between the subgroups (e.g. with regard to the initiation of a more participatory people management style) but these variations turned out to be far less …

A Comparative Analysis Of The Impact Of New Technology Implementation On Organizational Structure And Corporate Decision-Making, Michelle L. Mccleese

Morehead State Theses and Dissertations

A thesis presented to the faculty of the College of Science & Technology at Morehead State University in partial fulfillment of the requirements for the Degree of Master of Science in Industrial Technology by Michelle L. McCleese in the Spring of 2005.

Understanding The Decisions Of Trial Court Judges To Adopt A New Statewide Case Management System, James Hill

Student Scholarship

This study analyzes the decisions of mid-level managers in an organization about whether or not to adopt a new information technology. Prior investigations of technology adoption have focused on firms or organization and the executives who lead them or end-users. They have largely ignored the people in the middle, the managers, who influence the executives and end-users and whose decisions help explain why the development and implementation of new technology falters or fails or succeeds. By contrast, this study uses a survey to explore the decisions of county-based trial court judges who have discretionary power to adopt or not adopt …

The Impact Of Ownership Structure On Wage Intensity In Japanese Corporations, Toru Yoshikawa, Phillip H. Phan, Parthiban David

Research Collection Lee Kong Chian School Of Business

The authors studied the effect of ownership structure on human capital investments as indicated by wage intensity, defined as the ratio of expenditure on employee wages to sales, in a sample of 996 Japanese manufacturing firms during their economic recession of 1998-2002. They found that domestic shareholders, with interests beyond financial considerations, enhance wage intensity, especially when performance is low, and thereby safeguard human capital investments. Foreign shareholders with sole interest in financial returns have an opposite effect; they reduce wage intensity when firm performance is low.

Change Leader Career Development: The Leveraging Of Social Networks In Planned Organizational Change, Zara F. Larsen

Student Scholarship

This research studies the extent to which a change leader is embedded in and leverages internal and external social networks to contribute to favorable project outcome\, influencing his or her career development upon completion of the change initiative. A conceptual framework will be presented to explore the premise that the effectiveness of the leader in implementing planned change is based on successful access to\, development and leveraging of social networks- the often informal structure of relationships among organizational members that provide invaluable resources such as information\, power\, and trust between individuals and groups. These resources are often critical for a …

Is "Culture Clash" In A Merger Or Acquisition Well Modeled As A Managerial Prisoner's Dilemma?, Todd Creasey

Student Scholarship

Many mergers and acquisitions have proven successful due to their additional shareholder value creation, combined synergies in the research and development arena or improved consumer marketing of related products. This paper seeks to explain a primary cause of less successful mergers or acquisitions (M/A) through the prism of a multi-scale, iterative, Prisoner’s Dilemma taking place between department managers. The paper first presents the theory of the firm and its attempts to explain why companies merge and the sources of their subsequent success or failure brought on by M/A activity. Aspects of “Coping Theory,” “Resource (conservation) Theory,” and “Social Comparison Theory” …

Assessing The Usefulness Of The Decision Framework For Identifying And Selecting Knowledge Management Projects, Kevin G. Budai

Theses and Dissertations

Knowledge management (KM) is becoming recognized as a valuable tool for the Department of Defense (DoD) in its effort to maintain a competitive, strategic advantage against its enemies in a new threat environment. Decision superiority is the ultimate end result and is only possible through the effective and efficient use of its chief key resource--knowledge. As the Air Force seeks to transform the way it does business the concept of knowledge management has made its way to the forefront of both the Air Force's Information Strategy and Information Resource Flight Plan. This research assesses the usefulness of a knowledge management …

Interaction Between The Process Used To Introduce Change And The Personality Of Organizational Members: An International Test, Terry W. Riddle Jr.

Theses and Dissertations

Organizations introduce change to strengthen organizational performance and improve effectiveness. Drawing from literature in the areas of organizational change and personality characteristics, this study seeks to uncover the influence personality has on an individual's readiness for change. Data were utilized from two previous studies that sampled both an American organization and a Korean organization. The administered questionnaires captured data pertaining to the individuals' perceptions of the change process, their personality attributes, and their readiness for change. Using a statistical method known as moderated multiple regression, the study examined whether personality moderates the impact the change process has on an individual's …

A Multiple-Case Analysis Of Lean Six Sigma Deployment And Implementation Strategies, Peter M. O'Rourke

Theses and Dissertations

Lean and Six Sigma are recent developments in continuous improvement methodology that have been popularized by several high-profile companies. The success and complementary nature of these methodologies has led to their combination into a single methodology, commonly called Lean Six Sigma or Lean Sigma. Although there is considerable literature available and many consultants involved with Lean Six Sigma, very little published research addresses the practical experiences of companies that have implemented Lean Six Sigma. The research question for this research is: How and why are certain private sector implementations of Lean Six Sigma successful or unsuccessful? The investigative questions further …

Program Management: A Comprehensive Overview Of The Discipline, Mitchell L. Springer

Purdue University Press Books

Although many might argue that program management is magic or luck, and at times this might be the case, Springer instead describes program management as both an art and a science. The art of program management is addressed through the numerous qualitative aspects of dealing with people, working in teams, understanding what motivates people, and gaining an understanding how we manage. The quantitative side is composed of a process with multiple activities with clear-cut outcomes. The integration of the multiple activities and outcomes provides a powerful framework for successfully planning a program. Program Management: A Comprehensive Overview of the Discipline, …

Negotiation Of Software Requirements In An Asynchronous Collaborative Environment, Catherine Lowry Campbell

Dissertations

The effect of task structure and negotiation sequence on collaborative software requirements negotiation is investigated. This work began with an extensive literature review that focused on current research in collaborative software engineering and, in particular, on the negotiation of software requirements and the requisite collaboration for the development of such requirements. A formal detailed experiment was then conducted to evaluate the effects of negotiation sequence and task structure in an asynchronous group meeting environment. The experiment tested the impact of these structures on groups negotiating the requirements for an emergency response information system. The results reported here show that these …

News Release: Aicpa Announces Promotions/Organizational Changes, American Institute Of Certified Public Accountants (Aicpa)

Guides, Handbooks and Manuals

No abstract provided.

A Broad View Of Systems Analysis And Design, Steven Alter, Glenn J. Browne

Business Analytics and Information Systems

This article presents a broad view of systems analysis and design (SA&D) research. Although SA&D is a critical area of research in the information systems field, relatively little such research has been published in leading IS journals. To point toward increased research opportunities for SA&D work, this article presents a framework that illustrates the broad range of activities within the SA&D area. This framework contrasts with narrower views that consider SA&D to be concerned primarily with software development. The framework positions SA&D activities in a two-dimensional space. We identify theoretical and practical research issues that apply across the full range …

Deny The Consent To Be Governed: Risk Leadership Theory, Curtis Brungardt Ph.D., Chris Crawford

Journal of Business & Leadership: Research, Practice, and Teaching (2005-2012)

Denying the consent to be governed: Risk leadership theory takes a radical approach to leadership change, and organizational improvement. It departs from the traditional and contemporary views of leadership where the leader/power figures serve as the change agents for their organizations. Instead, most change agents are not the recognized leaders/power figures, but rather are the lower and middle level employees because power structures reassert stability and squash change when risk is felt. Organizational leaders, as well as lower and middle level employees, need to recognize the weaknesses of contemporary change models that are top-down and reinforce status quo quick fix …

Third Cybernetic Revolution: Beyond Open To Dialogic System Theories, Khadija Al Arkoubi

Management Faculty Publications

We question Systems Theory by adopting a Bakhtinian dialogism approach. We argue that a dialogism approach gets us beyond first order cybernetic (control) and second order (open) system thinking to a third order cybernetics (multi- dialogisms). We believe third order cybernetic theory is an extension of Bakhtin's work. We explore how dialogue is not equivalent to polyphonic dialogism; the later does not assume being in same time and space, as in some meeting. Further, we look at three other dialogisms (stylistic, chronotopic, & architectonic). Multi- dialogisms raise questions for dialog, learning, and appreciative inquiry approaches. We conclude with insights on …

The Personal Development Process Of Employees In A Community Hospital, Gail A. Sundberg-Douse

Regis University Student Publications (comprehensive collection)

The purpose of this action research project was to assess and understand the existing Personal Development Process at CU and identify and mitigate the causes of the confusion and variations in implementation of this tool. A collaborative group utilized questionnaires, focus groups, and a pilot process to diagnose the extent of the problem. The collaborative group with the help of the organization's employees designed and implemented interventions, and evaluated the project. The project results yielded an employee personal development tool which was used organization wide for 4 years.