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Ms225: 2009 Faculty Meeting Minutes, Thomas R. Cole

Thomas R. Cole, PhD Papers

Original Filename: Faculty Meeting Minutes 010709.doc. Format Details: fmt/40; Microsoft Word Document; 97-2003. See more at Thomas R. Cole, PhD Papers and its finding aid.

Implementing A Functional Iso 9001 Quality Management System In Small And Medium-Sized Enterprises, Andres Sousa-Poza, Mert Altinkilinc, Cory Searcy

Engineering Management & Systems Engineering Faculty Publications

This conceptual paper provides guidance for the implementation of a functional ISO 9001 quality management system (QMS) in small and medium-sized enterprises (SMEs). To help a SME understand its starting point, four initial states for QMS implementation are defined. Five paths for moving the QMS from the initial state to the desired state are described. To support the transition from the initial to the desired state, some key considerations in implementing a QMS in SMEs are discussed. The paper is based on site visits and implementation assistance the authors have provided to several SMEs. It is anticipated the paper will …

A Comparative Study Of Organisational Commitment Of Bank Employees In Ireland And China, Helen Chen

Conference papers

Organizational commitment is a complicated concept. However it is primarily regarded as an attitudinal construct dealing with the perceived utility of continued participation in the employing organization (Hrebriniak & Alutto, 1972). In a similar vein, it has also been described, according to Buchanan, (1974), as a partisan, affective attachment to the goals and values of an organization, to one’s role in relation to goals and values of an organization, and to the organization for its own sake; or according to Porter et al. (1974), as a strong belief in and acceptance of the organization’s goals and values, a willingness to …

Organizational Alignment And Supply Chain Governance Structure: Introduction And Construct Validation, Bryan Ashenbaum, Arnold Maltz, Lisa Ellram, Mark Barratt

Management Faculty Research and Publications

Purpose

– The purpose of this paper is to introduce and validate two new constructs with the potential to sharpen our understanding of how and why firms integrate their internal supply chains and assess the governance structure of their supply chains. The first construct, organizational alignment (OA), is a reflective scale measuring the extent to which upper management attempts to foster integration between internal supply chain functions. The second, supply chain governance structure (SCGS), is a formative index, and is a first attempt at developing a measurement instrument to assess SCGS along multiple dimensions.

Design/methodology/approach

– Following a literature review, …

Explaining Torture And Its Reduction In A Police Department : A View From Below, Ahmet Guler

Legacy Theses & Dissertations (2009 - 2024)

This is an ethnographic study of police deviance and police reform. This study investigates how organizational members rationalize the torture they perpetuated in the past, how they explain their sensemaking process and organizational identity change during the change process using empirical data from a counterterrorism division of the metropolitan police department (MPD) in a prospective member state of the EU.

Brokering Up: The Role Of Temporary Staffing In Overcoming Labor Market Barriers, Françoise Carré, Brandynn Holgate, Helen Levine, Mandira Kala

Center for Social Policy Publications

Alternative Staffing Organizations (ASOs) are social-purpose businesses created by community-based organizations and national nonprofits to “broker up” job seekers, starting with temporary assignments and forming bridges to better jobs. Funded by the C. S. Mott Foundation, the Alternative Staffing Demonstration examined four ASOs around the country for a three-year research project, with 18 months of close monitoring, exploring, and assessing the ASO model. The Center for Social Policy studied how ASOs structure the services they provide, handle day-to-day management issues, and sell their services. We found the ASO model was variously adapted to generate short-term employment, build work experience, provide …

Generating Opportunity From Uncertainty, David R. King

Management Faculty Research and Publications

Learning to deal with uncertainty makes organizations more robust. Leaders can take steps to help their organizations take advantage uncertainty. When continued success transitions from informed decision to luck, small differences in the ability of organizations to handle uncertainty can have a large impact. An example from military history is used to outline current day lessons for military and business leaders.

Diversity Leader: Case Study Of A Selected Organization's Transformation, Aileen Guerrero Zaballero

UNLV Theses, Dissertations, Professional Papers, and Capstones

Diversity initiatives have evolved from a focus on compliance-oriented training to a systematic approach which integrates the many dimensions of diversity in all aspects of business to enhance performance through the practice of organization development (OD) (Bendick, Egan, & Lofhjelm, 2001). Many organizations have implemented short term solutions to address the demographic changes in the workforce, but have had minimal results. When diversity interventions are conceptually grounded in organization development practices the results are much more substantial for both the employees and the organization (2001). The purpose of this qualitative case study was to explore the perceived influential factors of …

Examining Successful Recuritment Strategies Utilized By Volunteer Alumni, James Eric Prudhomme

LSU Doctoral Dissertations

The purpose of this phenomenological qualitative study was to describe the manner in which volunteer alumni recruiters at a flagship institution were able to recruit prospective students both in and out of the formal recruitment setting. Due to the challenges facing Louisiana State University with out-of-state recruitment, volunteer alumni recruiters provide a cost-effective alternative to assist this effort. Findings of this study can be used to expand the current alumni volunteer recruitment effort by providing insight into the strategies that result in success in the recruitment process, all the while encouraging fellow alumni to assist their effort. The methodology for …

An Examination Of The Use Of The Board Balanced Scorecard By Large Public Corporations, Qianhua L. Ling, Don E. Giacomino, Michael D. Browne, Michael D. Akers

Accounting Faculty Research and Publications

While the Balanced Scorecard (BSC) developed by Norton and Kaplan has gained global prominence as a management tool and there is qualitative accounting literature that discusses the benefits of the Board BSC, there is limited empirical evidence that examines the use of the Board BSC. We surveyed Chairs of large public companies to determine the extent to which they use the Board BSC and the reasons why. Our findings suggest that the Board BSC is currently not a widely used technique by Boards of Directors. We also found that the Sarbanes-Oxley Act of 2002 wasn't an influencing factor for those …

How Effective Leaders Learn From Life: A Grounded Theory Study Of The Impact Of Significant Life Experiences Upon Leadership Development, Ryan P. Meers

Department of Agricultural Leadership, Education, and Communication: Dissertations, Theses, and Student Research

Fifteen effective leaders from diverse organizational backgrounds described their significant life experiences and the impact upon their development as leaders. Using grounded theory methodology, a theoretical model emerged for assisting leaders absorb greater learning from their various life experiences. Related to the central phenomenon of how effective leaders learn from significant life experiences, four causal conditions of types of experiences were identified as influencing how leaders learn: (1) experiences of adversity or loss; (2) experiences of “stretch assignments”; (3) inspirational experiences; and (4) experiences with conflict. Strategies used by the leaders to absorb learning from their significant experiences were active …

Customer Satisfaction : The Case Study Of A Service Company, Emre Ilkme

Theses

This research was undertaken in Derichebourg Multi services to gain an understanding of customer satisfaction. Customer satisfaction and improving the customer service are important as this serves to create loyal customers in the business, since market competition has increased. If a company fails to respond to the customer needs and expectations, the satisfaction will not be provided and so customers will lose loyalty to the company and may eventually change the companies altogether. Thus, the importance of customer satisfaction and related subjects has been highlighted in this research. Satisfaction causes have been identified and the recommendations made to increase the …

Psychological Ownership: Theoretical Extensions, Measurement, And Relation To Work Outcomes, James B. Avey, Bruce Avolio, Craig Crossley, Fred Luthans

Department of Management: Faculty Publications

Viewing psychological ownership as a positive resource for impacting human performance in organizations, the present study investigated the components of an expanded view of psychological ownership. Confirmatory factor analyses on a proposed measure of psychological ownership provided support for a positively-oriented, ‘‘promotion-focused’’ aspect of psychological ownership comprised of four dimensions: self-efficacy, accountability, sense of belongingness, and self-identity. In addition, territoriality was examined as a unique and more ‘‘prevention-focused’’ form of ownership. Practical implications and suggestions for future research on psychological ownership and positive organizational behavior conclude the article.

Inquiry Unplugged: Building On Hackman’S Potential Perils Of Pob, Fred Luthans, Bruce Avolio

Department of Management: Faculty Publications

In this rejoinder to Hackman’s counterpoint piece on positive organizational behavior (POB), we again take a positive, inquiry approach. We address and build out each of his identified potential perils with the aim of accelerating the journey of POB understanding, research, and application.

Can Information Systems Foster Emotional Intelligence? A Design Theory-Based Approach, Richard J. Burkhard, Thomas A. Horan, Brian N. Hilton, Michael Leih

Journal of International Technology and Information Management

Researchers in Information Systems (IS) have conducted extensive research into various kinds of collaboration systems over the last twenty-five years. A parallel stream of inquiry in psychology and management has developed research in organizational Emotional Intelligence, which contributes to the effectiveness of group interactions by increasing cooperation and reducing conflict. Collaboration systems present a special opportunity to introduce soft management functions such as Emotional Intelligence because they are designed as an intelligent channel of interaction between group members. This research used an Information Systems Design Theory approach to guide the integration of Emotional Intelligence functions into collaboration systems. Two artifact …

Organizational Justice And Fairness In China: An Inductive Analysis Of The Meaning And Dimensions, Chun (Grace) Guo, Jane K. Giacobbe-Miller

WCBT Faculty Publications

Taking an inductive approach, we examined the meaning and dimensionality of the organizational justice construct in the People's Republic of China. By triangulating qualitative data from in-depth interviews and structured open-ended surveys, we found that organizational justice and organizational fairness were perceived as distinct constructs in a Chinese context.

Dags: An Information System Design Research Framework Supporting The Design, Development And Delivery Of More Effective Informat, Lascelles Adams

Electronic Theses and Dissertations

Many IT systems fail to realize their objectives because not enough attention has been paid to the business context in which the system functions. One reason expressed--an emphasized technical focus which tend to omit business and organizational issues germane to the organization's and the system's success. When an organization's information system is in line with, and provides support for its business strategy--strategic alignment--superior business performance is often the result. Within the Requirements Engineering (RE) community there has been several attempts to develop and utilize approaches which can illuminate business and organizational informational needs. In this dissertation, the DAGS framework is …

The Moderating Effects Of Technology On Career Success: Can Social Networks Shatter The Glass Ceiling?, Paul Fadil, Cindi Smatt, Sharon L. Segrest, Crystal Owen

Journal of International Technology and Information Management

This paper reviews the demographic predictors of career success and proposes that technology plays a critical role in alleviating career success barriers for various demographic groups who have historically encountered barriers. Specifically we propose that technology can act as a moderator allowing minority groups greater participation and acceptance in networks. And, ultimately the greater participation and acceptance in networks will lead to greater career success for groups who have typically encountered “glass ceilings” based on demographic variables such as gender, age, race and ethnicity.

Addressing Business Agility Challenges With Enterprise Systems, D. Goodhue, D. Chen, M. C. Boudreau, Ashley R. Davis

Faculty Publications

It is clear that systems agility (i.e., having a responsive IT infrastructure that can be changed quickly to meet changing business needs) has become a critical component of organizational agility. However, skeptics continue to suggest that, despite the benefits enterprise system packages provide, they are constraining choices for firms faced with agility challenges. The reason for this skepticism is that the tight integration between different parts of the business that enables many enterprise systems' benefits also increases the systems' complexity, and this increased complexity, say the skeptics, increases the difficulty of changing systems when business needs change. These persistent concerns …

A Study Into The Use Of Business Process Reengineering In Re-Designing Procurement Processes Within The Southern Health Board, Treasa Dempsey

Theses

Prior to undertaking the implementation of an integrated finance and procurement information system, the Southern Health Board (now know as the Health Service Executive - Southern Area) undertook a Business Process Reengineering project to redesign, standardise, streamline, and document their procurement processes. This study examines how useful Business Process Reengineering can be in a public sector environment, using the project undertaken in the Southern Health Board, as a case study. The literature on BPR, in conjunction with the material from the BPR project, and interviews from relevant project team members, is examined. The case study demonstrates that it may be …

Setting The Table For A Sustainable And Just Food System, Kien Lee, Kolu Zigbi, Marjorie Nemes

The Foundation Review

· As consumers and producers, people of color have been affected disproportionately by systemic problems in the food system.

· This article describes the Diversifying Leadership for Sustainable Food Policy initiative, a joint effort of the Jessie Smith Noyes Foundation and the W. K. Kellogg Foundation to build the capacity of organizations led by people of color to engage in policy and advocacy work.

· Grantees successfully built their capacity to engage in policy work (e.g., increased capacity to identify policy targets), increased their organizational capacity (e.g., diversified boards), improved their communities’ capacity (e.g., created opportunities for dialogue and improved …

Contextual Leadership: The Social Construction Of Leadership In A Comprehensive Healthcare System, Mark J. Moir

Antioch University Dissertations & Theses

Healthcare is a complex and dynamic environment containing a plurality of social forces and perspectives that shape the organizational culture and the nature of the leadership. As leadership is a social phenomenon, it is important to understand the complex social processes that mediate our perceptions and that in turn influence processes of leader attribution. The central purpose of this study has been to illuminate the nature of culturally specific processes that emerge within a specific organizational setting and that fuel leader attribution and the social construction of leadership. Accordingly, this qualitative study has developed a Grounded Theory utilizing Situational Analysis …

Holographic Leadership: Leading As A Way Of Being, Janet L. Byars

Antioch University Dissertations & Theses

Holographic Leadership integrates values-based leadership into an understanding of an energetic holographic world. It is a world where the unseen is the primary influencer, where the smaller is more powerful (Bohm, 1994). I will synthesize many diverse ideas into an exploratory theory that will suggest new insights into sustainable leadership. I will propose a new model of practice from which to work. I suggest that it is through an internal state of physiological coherence and psychological balance that a leader can truly learn to “hold steady” (Heifetz, 1994), creating an intentional holding environment, a coherent group dynamic, which draws forth …

Making The Value Of Development Visible: A Sequential Mixed Methodology Study Of The Integral Impact Of Post-Classroom Leader And Leadership Development, Laura Curnutt Santana

Antioch University Dissertations & Theses

In a time of increasing complexity, many organizations invest in leadership development programs to prepare those who will assume the role of leader. Although many studies have evaluated programs’ impact, the questions remain: does development happen in leadership development program? If so, what kind of development? And what is the participant’s experience of personal or organizational impact? The purpose of this sequential mixed methodology study is to address these three questions utilizing an online follow-through platform as a lens on 248 participants in the Center for Creative Leadership’s Leadership Development Program (LDP) who reported completing their LDP goals. Those who …

A Comparative Study Of Organisational Commitment Of Bank Employees In Ireland And China, Helen Chen

Conference papers

Organisational commitment has been extensively researched in the Western and non-Western contexts. However, little has been conducted to approach it from a cross-cultural perspective. This paper sets out to fill in the gap by examining bank employees’ organisational commitment in Ireland and China. Data was collected in two American banks, one in Ireland and the other one in China in June 2008. Research results showed interesting and dynamic differences of the three dimensions of the Irish and Chinese bank employees’ organisational commitment with regards to the effects of income, gender and tenure. Implications for managers in Ireland and China are …

Introduction: Approaches To Qualitative Research, John Hogan, Paddy Dolan, Paul Donnelly

Books/Book Chapters

Undertaking a dissertation can be a daunting prospect, irrespective of whether a student is an undergraduate or a postgraduate. The idea of having to start with a blank sheet of paper and finish with anything between 15,000 words for an undergraduate dissertation, and 100,000 words of a PhD dissertation, is an arresting thought. But, even these coarse figures fail to capture the true extent of the work involved, as a finished dissertation is usually only a distillation of volumes of work and words that far exceed the finished product ultimately presented. The various chapters present examples for dissertation students in …

Focusing On Process And History: Path Dependence, Paul Donnelly

Articles

In recognition of the calls for more processual and historically informed organizational theorizing, this chapter considers the notion of path dependency, an approach which holds that a historical path of choices has the character of a branching process with a self-reinforcing dynamic such that preceding steps in a particular direction induce further movement in the same direction, thereby making the possibility of switching to some other previously credible alternative more difficult. Path dependence seeks to assess how process, sequence and temporality can be best incorporated into explanation, the focus of the researcher being on particular outcomes, temporal sequencing and the …

Coso Internal Control - Integrated Framework: Guidance On Monitoring Internal Control Systems, Volume Iii: Examples, Committee Of Sponsoring Organizations Of The Treadway Commission

Association Sections, Divisions, Boards, Teams

No abstract provided.

Exploring Accounting Fraud In The Subsidiary Environment, Carmelita J. Troy, Madeline Ann Domino, Steven P. Landry

Faculty Publications

This research explores accounting fraud in the subsidiary environment. Utilizing institutional theory, we propose that the subsidiary environment provides an opportune setting and vehicle for individuals to commit accounting fraud. While a growing body of literature exists on accounting fraud, minimal work has focused on the role of the subsidiary in accounting fraud, as reported by the Securities and Exchange Commission (SEC). We sample companies for which the SEC has documented accounting fraud in their enforcement releases. We then analyze the related SEC documents to determine to what extent, if any, a subsidiary is involved in the accounting fraud. Our …

Exploring Knowledge Loss In The Contact Center: Key Loss Areas, Contributing Factors, And Performance Metric Implications, Elizabeth M. Herman

Walden Dissertations and Doctoral Studies

Knowledge loss, or organizational forgetting, is often overlooked in knowledge management frameworks, yet it costs organizations money, personnel, efficiency, and customer service. The purpose of this mixed model case study was to understand, using a model of forgetting as the conceptual framework, where and why loss occurred and to examine performance implications. An inbound telephone contact center was studied because of prolific changes in that industry regarding knowledge complexity and performance. The researcher interviewed 20 participants, observed 63 calls, and reviewed 3 months of performance data including average handle time, first call resolution percentages, and time spent on after call …