Digital Commons Network^™

Driving Organizational Change From The Bedside: The Aacn Clinical Scene Investigator Academy., Susan R. Lacey, Caryl Goodyear-Bruch, Adrienne Olney, Dave Hanson, Marian S. Altman, Natasha S. Varn-Davis, Debbie Brinker, Ramón Lavandero, Karen S. Cox

Manuscripts, Articles, Book Chapters and Other Papers

BACKGROUND: Staff nurses are pivotal in leading change related to quality improvement efforts, although many lack skills to steer change from the bedside. The American Association of Critical-Care Nurses (AACN) staff nurse leadership program, Clinical Scene Investigator (CSI) Academy, teaches and empowers staff nurses in leadership skills and change concepts to translate evidence into practice affecting patient outcomes.

OBJECTIVES: To describe the curriculum of the AACN CSI Academy that provides staff nurses with the leadership skills required to create unit-based change projects that positively impact patient/family outcomes.

METHODS: The curriculum of the Academy included leadership topics, communication, change concepts, quality …

To Grow Or Not To Grow: Socio-Cognitive Determinants Of Small And Medium Firm Growth And Threshold Mentality, David A. Alvarado

Theses and Dissertations

Small business owners (entrepreneurs) are heterogeneous in their motivations and goals, with some seeking to expand firm scope, size, and purpose, and others seeking stability. The small and medium firm growth literature indicates that growth intention varies, but why does it vary so much, and so often? Why do some firms have a threshold mentality, represented by a stability intention, while others have a growth intention? To explore these questions, this dissertation empirically examines the socio-cognitive determinants of small and medium firm growth intentions. Participants included owner/managers of independent Small and Medium-sized Enterprises (SMEs) decision-making authority for their firms. 159 …

Finding Common Ground: Learning From Leaders Who Have Utilized Conflict Transformation Behaviors In The Mental Health Field In The United States, Tamarah E. Tilos

Dissertations

Purpose: The purpose of this study was to discover and describe how exemplary leaders establish common ground and produce breakthrough results in the mental health field by utilizing the 6 domains of conflict transformation: collaboration, communication, problem solving, process, emotional intelligence, and ethics.

Methodology: This thematic, phenomenological study was accomplished through examination of the lived experiences of exemplary leaders with firsthand experience transforming conflict and finding common ground. The target population for this study included executive-level leaders of nonprofit organizations, governmental institutions, state and national associations, and private businesses serving adults and children with mental illness, developmental or behavioral disabilities, …

Using Reflective Practice To Support Management Student Learning: Three Brief Assignments, Anne H. Reilly

School of Business: Faculty Publications and Other Works

Reflective practice supports critical thinking and assessment skills through analyzing one’s own life experiences, and the role of reflection in learning has been long recognized. However, drawbacks of many reflective practice assignments are their broad scope and lengthy written requirements. I propose that the reflection process is robust enough to support management student learning through short written tasks as well. Three examples of brief reflective assignments are presented suitable for management educators teaching undergraduate, graduate, or non-credit learners: (1) writing an organizational story, (2) a reflection about learning from adversity, and (3) a goal-oriented personal change. Learning outcomes and student …

Transformational Leadership: Building An Effective Culture To Manage Organisational Knowledge, Mostafa Sayyadi Ghasabeh, Michael J. Provitera

The Journal of Values-Based Leadership

This paper reviews the current literature of management to indicate how transformational leaders contribute to organisational knowledge by building an effective culture. The paper is based on a review of leadership theories, organisational knowledge, organisational culture and the integration of concepts from the knowledge-based view of the firm. This review also indicates that to develop organisational knowledge transformational leaders act as change agents who influence organisational culture which can in turn mediate the relationship between transformational leadership and organisational knowledge.

Impact Of Erp Implementation On The Quality Of Work Life Of Users: A Sub-Saharan African Study, Liam Bailey, Lisa F. Seymour, Jean-Paul Van Belle

The African Journal of Information Systems

ERP implementations have a disruptive impact on users and in sub-Saharan African (SSA) countries are more problematic than in developed countries. Extant ERP literature has not focused on the impact of implementations on users work life. Therefore this research aimed to confirm this impact on SSA users’ work life. A theoretical framework and survey was developed from Dooyeweerd’s “Down-To-Earth” aspects and the Easton and Van Laar Work-Related Quality of Life scale. Responses from users from 7 countries working for one case organisation were analysed. The significant effect of an ERP implementation on work life quality was confirmed. Cultural differences were …

Exhibiting Resistance During An Organisational Transformation: The Telecommunication Industry In Ghana, Cyracus Badinye Bapuuroh

The Qualitative Report

The purpose of this study is to explore how employees reacted by the manifestation of resistant behaviours and attitudes during an organizational transformation in the telecommunication industry of Ghana. The study adopted a qualitative multiple case study using two organizations. Data was obtained primarily through interviews from twenty employees. Seven (7) participants were interviewed from MTN Ghana and thirteen (13) participants from AIRTEL Ghana. Both managers and non-managers were interviewed. Semi-structured interviews were conducted. Thematic analysis was undertaken to identify relevant themes. The main theme determined from the analysis of data is: Manifestation of resistance and the accompanying sub-themes are …

Domestic Violence And The National Football League, Kelsey Rentner

Master of Arts in Media and Communication Plan II Graduate Projects

In 2014, the National Football League (NFL) faced extreme criticism for the way it handled the three domestic violence cases that emerged into the spotlight. The Ray Rice video that showed him punching his at-the-time fiancé, as well as the several other domestic violence cases among NFL players that quickly followed, shed a light on what seemed to be a well-hidden problem within the league. Since being in the public eye, the league has not been effective with its communication efforts to prevent the issue of domestic violence and rebuild its reputation among stakeholders. This project uses evidence-based literature to …

Managing Careers For Ambidexterity And Organizational Alignment: Why It Matters Today To Hr Practice, Nicole C. Jackson, Isabelle Lescent-Giles, Linda M. Dunn-Jensen

Organization Management Journal

Today’s competitive environment increasingly calls for organizations and their employees to align competencies and individual capabilities for ambidexterity. Ambidexterity is defined as the need to exploit competencies while allowing for innovative potential. The role of human capital development, and specifically understanding how existing human resources (HR) practices may limit ambidexterity, is central to career management. While career management spans both individual and organizational interests, we approach this issue from the question of how firms can manage careers to build organizational ambidexterity. We also explore what HR professionals can do to address this issue. As part of our approach, we focus …

Threat Or Challenge? Intensified Job Demands And The Moderating Effect Of Differentiated Transformational Leadership, Benjamin Bass

Psychology Theses & Dissertations

Over the past 30 years, industrialized democracies have experienced major economic change due to globalization, economic instability, and rapid technological innovation. To remain viable, organizations maximize flexibility through strategies like downsizing, just-in-time inventory, and temporary labor. Consequently, employees face heightened responsibility, variable workloads, and rising job insecurity. While these demands are stressful, at times, some may represent an exciting challenge. Recently, researchers started studying how the long-term intensification of work affects employees via intensified job demands. This dissertation builds on their efforts by exploring short-term job demand intensification. Specifically, the transactional model of stress and the job demands-resources model were …

Impact Of Leadership Styles On Entrepreneurs' Business Success, Hona Amer

STEMPS Theses & Dissertations

Leadership styles play an important role in entrepreneurial businesses in today’s business marketplace. The Full Range Leadership Model provides a framework for transformational, transactional, and laissez-faire leadership styles, as measured by the Multifactor Leadership Questionnaire (MLQ), while the ENTRELEAD scale has been used to assess the entrepreneurial leadership style. A review of the literature reveals limited empirical research focused on the effect of entrepreneurial leadership as applied in the contemporary marketplace. Limited research also exists on the effectiveness of the combination of these leadership styles for entrepreneurs in order to positively affect business performance and business longevity. The problem of …

Diversity Team Building: Impact On Virtual Team Performance, Nina C. Magpili-Smith

Engineering Management & Systems Engineering Theses & Dissertations

Although organizations have addressed diversity issues at the organizational-level with resulting positive employee outcomes, lack of scholarly attention to team-level interventions remain. Team-level interventions would benefit organizations more directly as they address issues directly related to task accomplishment. Since diversity may lead to negative performance results for teams, a team building intervention based on the latest empirical research was developed and tested to address the potential performance losses associated to diversity in decision-making teams. The team building intervention provides six crucial elements, namely (1) direct experience of how deep-level team diversity affect team dynamics, (2) diversity education, (3) cultivation of …

Improving Resource Management In The Afghan Air Force, Jonathan D. Ritschel, Tamiko L. Ritschel

Faculty Publications

The nascent Afghan Air Force (AAF) is rapidly changing with new platforms programmed and existing platforms expanding. As US and coalition forces draw down, the transition of financial responsibility from American to Afghan processes is on the horizon.

Toward A Theoretical Framework To Studying Climate Change Policies: Insights From Case Study Of Singapore, Ai Sian Ng, May O. Lwin, Augustine Pang

Research Collection Lee Kong Chian School Of Business

The world decided in December 2015 to take actions to reduce global warming. To contribute toward this goal, this research examines possible policy levers for inclusion in the climate change ratification plan. A case study of the measures taken by the Republic of Singapore, a low-lying 719.2 km2 island without natural resources in Asia, is conducted. Being vulnerable to climate change impact and yet having to balance her people’s needs and economic progress with limited resources, the measures taken by this small country could offer policy insights for small states and states without access to alternative energy sources. This research …

A Neighborhood-Based Family Center Redesign Process: Taking A Systems Perspective, Patricia Bowie, Richard Sussman

The Foundation Review

This article describes how the Hartford Foundation for Public Giving, with a subset of its grantees and their program recipients, teamed with the UCLA Center for Healthier Children, Families & Communities to redesign its evaluation process.

The foundation’s shift from traditional program evaluation to a more participatory, learning-focused approach resulted in new tools to assess variables that had been previously unexamined but were critical to program success.

This article examines the redesign process and those new tools – the data from which are being used to improve employee engagement and front-line practice as part of a cross-agency learning network – …

Organizational Transformation That Supports Community Employment, Amie Lulinski, Tibisay Guzmán, Avery Valins, Thinkwork! At The Institute For Community Inclusion At Umass Boston

All Institute for Community Inclusion Publications

A presentation at the American Association on Intellectual and Developmental Disabilities (AAIDD) Conference in Harford, Connecticut, on June 27, 2017.

Using Insider Action Research In The Study Of Digital Entrepreneurial Processes: A Pragmatic Design Choice?, Kisito Futonge

Conference papers

This paper proposes that insider action research (IAR), with its iterative and emergent form of inquiry, presents a pragmatic design choice for understanding the nature of uncertainty surrounding the digital entrepreneurial process. Since entrepreneurship in the digital context is a highly dynamic and fluid process, IAR appears well-suited for use in researching it. Yet, the paucity of application in entrepreneurship research in general, and less so in the emerging digital space, is rather puzzling. Thus, using a ‘live’ case study in the e-learning domain, this paper contributes by shining light on how this design choice might be set up and …

How Exemplar Female Business Leaders Utilize The Six Domains Of Conflict Transformation To Establish Common Ground And Produce Breakthrough Results: A Phenomenological Study, Alida Stanowicz

Dissertations

The purpose of this thematic, qualitative phenomenological study was to discover and describe the lived experiences of exemplar female business leaders and their use of the six domains of conflict transformation behaviors (collaboration, communication, emotional intelligence, ethics, problem-solving, and process). It explored how the domains were utilized to achieve common ground to transform conflict and achieve breakthrough results. This study considered the experiences, perceptions, and interpretations of exemplar leaders by way of interviews, observations, and the collection of artifacts. The need to research and study these leaders to discover how they were able to transform conflict and the interplay of …

The Impact Of National Cultural Orientations On Individual Absorptive Capacity In Maryland Smes, Megan Young Miller

Doctoral Dissertations and Projects

There is a growing need to understand the use of knowledge as a resource for small and medium sized firms (SMEs). SMEs are characteristically limited in their access to and possession of resources, forcing them to rely heavily on the ability to adjust to changes in market demands to stay competitive. The use of knowledge as a competitive resource is vital to SMEs and could prove a viable solution to the problem of discrepancies in competitive ability among SMEs and between SMEs and MNCs particularly when operating in global markets. The following quantitative survey methodology dissertation lends empirical support identifying …

Ndoto Au Ota: Jifundishe's Strategic Planning Process: A Case Study Of An Appreciative Approach To The Strategic Planning Process For A Small Ngo, Margaret Bearor

Capstone Collection

In January 2017, Jifundishe, a small, local nonprofit organization based in Ngongongare, Tanzania undertook its first strategic planning process. I was asked to design and lead this initiative for the organization, finding a way to introduce tools and resources so that they, or a similar organization, could replicate the process in the future. To better reflect the values, culture, and constraints of Jifundishe, the methodology selected to drive the process was Appreciative Inquiry (AI). AI is a change model focused on strengths, and an appreciative strategic plan looks to take the best of what you already have and work to …

A Challenge To Inclusive Excellence: What We Can Learn From A Jesuit Catholic University, Terri Lewis-King

Master's Projects and Capstones

This paper draws attention to the ethics of the organization (institutional structure) to fulfill its mission by examining what does it mean that a Jesuit higher education institution strives for "inclusive excellence". From a staff member lens, what does the campus climate tell us about how that impact is felt. The result of this project are tools for professionals to use in their assessment and development of organizational support for staff.

Crowd-Sourcing The Smart City: Using Big Geosocial Media Metrics In Urban Governance, Matthew Zook

Geography Faculty Publications

Using Big Data to better understand urban questions is an exciting field with challenging methodological and theoretical problems. It is also, however, potentially troubling when Big Data (particularly derived from social media) is applied uncritically to urban governance via the ideas and practices of “smart cities”. This essay reviews both the historical depth of central ideas within smart city governance —particular the idea that enough data/information/knowledge can solve society problems—but also the ways that the most recent version differs. Namely, that the motivations and ideological underpinning behind the goal of urban betterment is largely driven by technology advocates and neoliberalism …

Retaining Professional Female Millennials Through Mentoring, Emily Schutte

Works by Masters of Business Administration Students

Organizational leaders seek educated, confident and ambitious employees. Therefore, the above description begs the question: How can one attract and retain such valuable talent?

Female professionals born between 1980 and 2000 are considered the Millennial Generation. Organizations that wish to attract and retain these women should facilitate effective mentoring relationships, since mentoring is proven to positively impact the careers of both millennials and women in the workplace (Leck & Orser, 2013; Tschantz, 2016).

A review of retention literature reveals a number of strategies that have been proven to keep good employees at a company for the maximum amount of time. …

Combating Workplace Violence: An Evidence Based Initiative, Diana L. Giordano

Evidence-Based Practice Project Reports

Patient/visitor violence against healthcare (HC) employees is a type of workplace violence (WPV) and considered a dangerous hazard within HC occupations (Bureau of Labor Statistics, 2015). Lack of recognition of the true incidence and underreporting of WPV may contribute to a false sense of security within a HC facility (HCF). Therefore, fully addressing the problem may be met with administrative resistance, resulting in poor employee perceptions of support and commitment for a zero-violence environment. A retrospective analysis was conducted on the HCF’s online incident reports, security request calls, and data from a previously deployed WPV employee survey. The emergency department …

Preparing For The Merit-Based Incentive Payment Structure: A Value-Based Business Plan, Ali R. Saheb

Doctoral Projects

The notion of delivering value-based care while maintaining corporate vitality in health care is a multifaceted process. Shaping a business model to reflect this process requires the alignment of quality implications, reimbursement initiatives, a framework that takes into account stipulations on reimbursement for different types of clinicians, and an understanding and preparedness for emerging guidelines and nationally recognized structures for quality indicators. When organizations recognize the need for change, but are not yet prepared to implement it, a comprehensive business plan can help the organization visualize a path to success. In this project, the foundation of requirements for a value-based …

Using Sport As A Global Change Agent: The United Nations Model Of Sport For Development, Meghan Burke

Senior Honors Projects, 2010-2019

Since 2001, the United Nations (UN) has used sport as a development tool through the United Nations Office on Sport for Development and Peace (UNOSDP). This paper examines the issues in the Sport for Development and Peace (SDP) movement that warranted the UN’s involvement and looks at how and why the UN uses sport. It will also offer recommendations on how it can continue to do so in a more sustainable way. Academics have struggled to find a way to measure the success of the SDP movement and the only evidence that exists that shows that sport is creating long-term …

The Fifth Epoch: Socio-Economic Approach To Sustainable Capitalism, David M. Boje, Yue Cai Hillon

Markets, Globalization & Development Review

The purpose of this conceptual essay is to challenge the inevitability of living with the destructive beast of speculative market economics in the 4^th epoch of global capitalism. We are facing an existential socio-ecological threat from the short-term excesses of financial capitalism, a socially irresponsible form that consumes without producing value and without bearing entrepreneurial risk, benefitting only the few. The fate of roughly 90% of humanity hangs in the balance. The primary contribution of this paper proposes a 5^th epoch of capitalism, inspired by Savall and Zardet’s socio-economic and sustainable approach that restores human potential and value …

Organizational Factors Associated With Quality Perinatal Care, Lisa H. Akers

Dissertations, 2014-2019

Provisions for perinatal care are an integral part of quality healthcare and are increasingly moving to the forefront of quality care measures in the healthcare setting (Agency for Healthcare Research and Quality, 2012; National Quality Forum, 2012; & The Joint Commission, 2010). Previous literature specifically focused attention to general quality of care, but recently there has been a call for a more comprehensive approach to measuring quality in the perinatal care setting, which necessitates the need for a better understanding of what is currently being offered (Collins & Draycott, 2015). Until now the literature has remained limited on the association …

Practical Steps For The Utilization Of Action Research In Your Organization: A Qualitative Approach For Non-Academic Research, Paul J. Antonellis Jr., Gwendolyn Berry

Management Faculty Publications

Action research is different from traditional research. Action research is more practice based as it is implementing an intervention to improve a problem. Action research involves collaboration and communication between the researcher and the participants within the study. The purpose of this article is to explain the multi-step process for a non-academic researcher or novice researcher when employing qualitative action research in an organization that is looking to solve a complex issue. The article will explore the action research steps for conducting phone employment interviews within the organization and an example of the process to follow. The outlined steps can …

Umass Memorial Healthcare Information System Job Ladder, Matthew Simoncini, Vamsi Kavuru, Antariksh Nanda, Tahaseen Mahaboob Basha, Vikram Patil

School of Professional Studies

The capstone project report emphasizes the importance of a job ladder and the need of an hour to implement it at UMASS Memorial health care. The scope of this project is to create a well-established job ladder at UMASS with pre-defined standards on job levels related to Information Technology department that would facilitate in hiring, developing and promoting employees at various stages.