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Leadership Influence And Organizational Culture Influence In Private Schools: A Comparative Multiple Case Study On The Relationship Between Organizational Culture And Strategic Leadership, Julia E. Tucker-Lloyd

Theses and Dissertations

The top leader of an organization influences the organizational culture, and the organizational culture influences the leader. Strategic thinking on the part of the leader is a result of organizational culture and/or will impact organizational culture. This qualitative study is a comparative multiple-case study that examines the relationship between leaders and organizational culture and what the leader’s strategic decision-making and organizational changes indicate about the relationship between leadership and organizational culture. The organizational context of private schools is used to better understand the dynamics between leadership and organizational culture.

This study uses an interview protocol with CEOs of private schools, …

Come Together: Inclusive Leadership And Public Relations Education, Heather Paige Preston

Antioch University Dissertations & Theses

Multiple voices from educational and professional arenas have called for change in the way in which public relations undergraduates are prepared to navigate complex communication challenges in the 21st century. Some scholars have advanced leadership as a way to address this change, identifying the undergraduate public relations curriculum as the ideal place to introduce future practitioners to leadership as a way to better prepare them to initiate and participate in positive social change in complex contexts. However, scholars have neither made in-depth connections with leadership theory and practice, nor provided a framework for designing a curriculum for incorporating leadership into …

Exploring The Effectiveness Of Social And Digital Media Communications On Organization-Public Relationship Building With Employees, Iris Cumberbatch

Antioch University Dissertations & Theses

More than a decade after the emergence of social and digital media, professional communicators increasingly use these channels to interact with a wide array of stakeholders. Simultaneously, public relations (PR) and communications leaders seek to understand whether their efforts to communicate and engage with stakeholders through these channels are effective in establishing and building relationships, as well as to measure “effectiveness” in the new technology-driven communications landscape. With this study, I addressed a gap in the academic research with regard to understanding the effectiveness of social and digital media as a communications tool by assessing employees’ perceptions of their organization …

The Trust Decoder™: An Examination Of An Individual's Developmental Readiness To Trust In The Workplace, Molly Breysse Cox

Antioch University Dissertations & Theses

This research explores an individual's self-perception of their own ability, motivation, and propensity to trust others for the purpose of validating a new construct: developmental readiness to trust others in the workplace. This construct expands research on developmental readiness to change and to lead by building a scale to measure an individual's motivation and ability to trust others in the workplace. A previously validated scale developed by Frazier, Johnson, and Fainshmidt 2013 measuring propensity to trust was included the scale building process. All items measuring motivation to trust were newly developed for this study, items measuring trust ability were adapted …

Employing Persons With Disabilities In Madagascar, Lila Hanitra Ratsifandrihamanana

Walden Dissertations and Doctoral Studies

In Madagascar, the barriers to persons with disabilities' employability are multifaceted and relate to accessibility, funding, attitudes, and policies. Managers lack knowledge on disability and still perceive disabled persons as incompetent and associate them with costly accommodation needs. The purpose of this qualitative case study was to examine the management strategies and leadership styles that managers could use to enhance the employability chances of persons with disabilities. The conceptual framework featured the concepts of empowerment, employability, disability identity, and relevant transformational leadership theories. Semistructured interviews were conducted with 28 managers in private companies, institutions, cooperatives, and organizations in 3 regions …

A Preliminary Investigation Of Quality Metrics And Performance For Selected Institutions Delivering Technology Mediated Higher Education, Suhong Li, Kamel Rouibah, Hal Records, Robert Behling

Information Systems and Analytics Department Faculty Journal Articles

The 21st century has brought about significant change to both business organizations and educational institutions. One of the more important changes in delivering higher education is the development and growth of technology mediated higher education (online programs), delivered by both non-profit and for-profit college and university programs. These programs provide students with expanded opportunities to further their education and have enrolled hundreds of thousands of students in courses of study. This study assesses business school programs offering technology mediated higher education using five quality metrics: 1) external review and accreditation; 2) affordability; 3) admissions and graduation; 4) online students reviews …

Exploring Factors Related To Customer Service Representatives’ (Csrs) Performance In Call Centers., Ruth R. Jayson-Polk

Theses and Dissertations

This study provides critical research on individual change and its impact on individual performance using the ADKAR change management model. This applied dissertation was designed to research improvement in call monitoring performance scores between two groups of customer service representatives’ (CSRs): the experimental group receiving the ADKAR change management intervention, and the control group, who did not receive the ADKAR change management intervention. The ADKAR change management model (Hiatt, 2006) provided the theoretical framework for the study.

The literature review revealed that change management is a critical component of organizational change but is driven by individual change. The literature informs …

Emerging Food Processing Technologies And Factors Impacting Their Industrial Adoption, Anushree Priyadarshini, Gaurav Rajauria, Colm. P. O'Donnell, Brijesh K. Tiwari

Articles

Innovative food processing technologies have been widely investigated in food processing research in recent years. These technologies offer key advantages for advancing the preservation and quality of conventional foods, for combatting the growing challenges posed by globalization, increased competitive pressures and diverse consumer demands. However, there is a need to increase the level of adoption of novel technologies to ensure the potential benefits of these technologies are exploited more by the food industry. This review outlines emerging thermal and non-thermal food processing technologies with regard to their mechanisms, applications and commercial aspects. The level of adoption of novel food processing …

Politics, Governance, And Leadership: What Can We Learn From The Academy Of Management’S Response To Eo13769?, Gerald Davis, Michel Anteby, Forrest Briscoe, P. Devereux Jennings, Samina Karim, Aseem Kaul, Sergio Lazzarini, Banu Ozkazanc-Pan, Paul Donnelly, Andreas Rasche, Anne S. Tsui, Thomas A. Wright, Todd R. Zenger

Articles

Organization design seeks to balance potentially conflicting objectives while achieving a broader mission. EO13769 created a challenge for the president of the Academy of Management in leading through these conflicts, as President Anita McGahan describes: how to be true to her own moral values while leading an organization with well-established design constraints, and members with diverse opinions. This article shares the perspectives of 12 scholars on the lessons we can learn from Professor McGahan’s leadership of a constraining organization through a challenging time.

Transformational And Transactional Leadership Outcomes On The City Of Oakland By Demographics, Jason W. Mitchell

Doctoral Dissertations

This study utilized a quantitative method, using surveys of workers in the public sector in the City of Oakland to determine the barriers that make it difficult to manage performance and tackle complex issues of that organization. Further, this study delved into the possibility for these leaders to create transactional or transformational environments in this sector. The goal was to find issues that make it difficult for public-sector executives to lead effectively; that is, the goal was to discern factors that prohibit executives from delivering high-quality and efficient services to the public and developing change management. This survey is vital …

The Impact Of Artificial Intelligence On Higher Education, Yizhi Ma

Masters Theses

"A perfect storm is hitting higher education. Decreased funding from traditional funding sources, such as State Governments, and transformative changes caused by artificial intelligence (AI) will revolutionize higher education. Higher education needs to change and evolve quickly and continuously to prepare students for the upheavals in the job market caused by AI, machine learning, and automation.

As AI continues to make inroads into our world and our lives, its impact and effects can no longer be ignored. What kinds of organizational changes in higher education are necessary? How can higher education continue to prepare students for the AI evolution and …

How Do You Perpetuate It-Enabled Change When Top Management Participation And Involvement Diminish?, Cecil Eng Huang Chua, Adrian Yong Kwang Yeow, Christina Wai Lin Soh

Business and Information Technology Faculty Research & Creative Works

Background: Research has demonstrated that sustained top management participation and involvement are important for IT-enabled change. However, this is not always possible. How IT-enabled change can succeed when top management participation and involvement diminish is an unsolved, but important research question. Method: We perform a 5-year exploratory longitudinal case study. Results: Our data is presented in two parts. We first present the contextual elements (goals, people, structures/processes, and artifacts) during the two years top management was actively participating and involved. For the three-year period where top management participation and involvement diminished, we present the contextual elements, and middle management's enactment …

Strategies For Sustainability Of Small And Medium-Sized Enterprises In Ghana, John Kwaku Amaglo

Walden Dissertations and Doctoral Studies

Small and medium-sized enterprises (SMEs) account for 92% of all Ghana firms, providing 60% of citizens' employment and contributing about 70% of Ghana's income from gross domestic products. Within the first 5 years of operation, 40% of new businesses fail. The purpose of this multiple case study was to explore strategies used by Ghanaian SME manufacturing leaders in the fruit industry to sustain business for longer than 5 years of operation. The conceptual framework for this study was open systems theory and complexity theory. The population for this study was 5 Ghanaian SME manufacturing business leaders in the fruit industry …

Employee Resistance To Disruptive Technological Change In Higher Education, Barbara Ann Miller

Walden Dissertations and Doctoral Studies

Employees can be resistant to work-based change, specifically when the change is due to disruptive or new technology. The purpose of this descriptive phenomenological study was to explore the lived experiences of 20 Swiss-based educational employees adapting to online technologies introduced in their workplaces. Disruptive innovation theory provided the conceptual framework for the study. Data were collected using semistructured interviews with 20 purposely selected participants from 3 Swiss-based higher education campuses. The modified Van Kaam method was used to organize and analyze the data. Four themes from participants' responses were identified: educational employees are not resistant to technology-based change, educational …

Managers' Views On Path-Breaking Interventions To Support Effective New Public Management In Nigeria, Chika Raymond Odimara

Walden Dissertations and Doctoral Studies

Implementing public sector reform in Nigeria is complex. Although government effectiveness is important for citizens' welfare, little evidence links management practices for effective public service delivery for low-income populations in developing countries. The purpose of this qualitative, multiple case study was to explore views of public agency managers in Nigeria on putting progressive interventions into practice to improve public services and change social outcomes for this population. The conceptual framework of the proposed study was path dependency, defined as increasing returns, positive feedback, or self-reinforcing processes, which are significant in understanding the challenges of formal and intentional reform programs. Seven …

The Role Of Strategic Leadership In The Profitability Of Large Organizations, Bernard Yaw Owusu-Boadi

Walden Dissertations and Doctoral Studies

Large organizations in the United States endure a 30%-50% failure to achieve profitability. Senior executives' lack of strategies to ensure profitability diminish performance and economic growth. The purpose of this qualitative single case study was to explore strategies senior executives use to ensure profitability in large tax preparation organizations. The conceptual framework for this study was the resource-based view theory. The sample consisted of 2 board members and 3 senior leaders from a large tax preparation organization located in the United States. Study site participants had at least 15 years of experience in enhancing organizational profitability and 5 years of …

Diversity In Peer-Advice Networks And The Emergence Of Collective Post-Adoptive Attitudes: A Multilevel Perspective, Tanner Skousen, Elena Karahanna

Faculty Publications

Implementing new enterprise information systems (EIS) has been an important, expensive, and constant problem that research has tried to solve for years. Previous implementation research offers conflicting viewpoints on the role that social influence dynamics play in implementation success. We study one social influence mechanism, namely peer-advice networks, and examine how the diversity characteristics (separation, disparity, and variety) of these networks lead to the emergence of a collective post-adoptive attitude (either resistance or support) toward a new information system. We propose a multilevel, longitudinal study using electronic medical record systems as a context to analyze the effect of diversity on …

Customer Engagement Strategies Leaders Use To Sustain Small Businesses, John A. Coy

Walden Dissertations and Doctoral Studies

The purpose of this single-case study was to explore strategies small business leaders used to engage the next generation of customers to ensure sustainability for longer than 5 years. The study population included senior leaders from a for-profit company headquartered in the mid-Atlantic region of the United States. Von Bertalanffy's general systems theory (GST) was the conceptual lens used in this study. Data were collected via semistructured interviews with 3 leaders of the organization. Participants for this doctoral study were members occupying leadership roles in a small, family-owned, for-profit business. Member checking was incorporated to help ensure accuracy, consistency, and …

Public Sector Employees' Experiences Executing Strategic Management In A Political Environment, Aarion Lynn Franklin

Walden Dissertations and Doctoral Studies

Public sector organizations have practiced strategic management for more than 30 years. Strategic management in the public sector is subjected to political influence, as resources and major decisions are typically managed by elected and appointed officials. The purpose of this descriptive phenomenological study was to identify and report the lived experiences of public sector employees who have been subjected to political influence while engaged in the strategic management of their organizations in the State of Maryland. The study's conceptual framework was based on stakeholder theory and economic theory of the firm. A purposeful sample of 15 Maryland State Government employees …

Critical Success Factors In Enterprise Resource Planning Implementation In U.S. Manufacturing, Justin Goldston

Walden Dissertations and Doctoral Studies

Organizational leaders have increasingly turned to enterprise resource planning (ERP) applications, also known as decision-support systems, to make their firms' operational, tactical, and strategic processes more efficient and effective in the changing global marketplace. High failure rates in ERP systems implementations make these projects risky, however. Most prior research on critical success factors for conventional ERP implementation has been on large enterprises, resulting in a gap in knowledge on these factors in the small and medium enterprises that constitute the majority of U.S. employer firms. A qualitative modified Delphi study with an expert panel of U.S. manufacturing consultants and 3 …

Management Of Virtual Offices, Cheryl Donaldson Howard

Walden Dissertations and Doctoral Studies

Many organizational leaders manage virtual employees without the specific training and experience required for leading a virtual organization, which can lead to billions of dollars in lost productivity. The purpose of this multiple case study was to explore strategies managers used to manage a virtual office. The target population consisted of 4 managers located in the mid-Atlantic region of the United States who had a minimum of 2 years of experience managing virtual offices. The conceptual framework for this study was social exchange theory. Data were collected using semistructured interviews and a review of company documents. Data were analyzed using …

Social Work Professionals' Strategies To Reduce Employee Turnover, Jamilla Jenkins Jenkins Nelson

Walden Dissertations and Doctoral Studies

Abstract

Some social work leaders in the United States lack strategies to successfully reduce employee turnover, which is detrimental to the profitability of an organization. The purpose of this qualitative single case study was to explore effective strategies that social work professionals used to reduce employee turnover. The targeted population included 10 social work managers from organizations in South Carolina who experienced employee turnover and implemented successful strategies to overcome it. The conceptual framework was Herzberg's motivation-hygiene theory. Triangulation was used to increase the reliability and validity of the data. Data were collected from semistructured in-depth interviews with managers who …

Strategies To Reduce Employee Turnover To Increase Profitability In A College Workplace, Cremaya Pariscene Lewis-Wilson

Walden Dissertations and Doctoral Studies

Employee turnover disrupts organizational functioning, service delivery, and administration. The purpose of this qualitative single case study was to explore strategies that some college administrators used to reduce employee turnover in the workplace to increase profitability. The population for the study included 3 administrators in a senior (4-year) college in the southeastern region of the United States who developed and implemented successful strategies to reduce employee turnover. Data were collected from semistructured interviews with college administrators and from publicly available organizational documents. Transformational leadership was the conceptual framework for this study. Data analysis included inductive analysis guided by transformational leadership …

Competency Development And Implementation Among Direct Support Professionals In New York State, Johanna Loporto

Walden Dissertations and Doctoral Studies

Direct support professionals (DSPs) serve an important function in the daily supervision and care of clients with intellectual and developmental disabilities (ID/DD) through standardization of technical, cognitive, and ethical competencies for all DSPs. It is not clear, however, how these DSPs and managers perceive the implementation process and utility of these competencies or whether implementation results in meeting the desired outcomes for clients. Using Donabedian's quality of care model as the foundation, the purpose of this qualitative case study in New York State to understand how DSPs perceived the implementation of the DSP core competencies under the direction of front-line …

Impact Of Work-Related Electronic Communications Behavior Outside Of Normal Working Hours, Beulah Lavell Williams

Walden Dissertations and Doctoral Studies

Employers' reliance on asynchronous electronic communications, connective technology devices, and remote work arrangements has led employees to feel preoccupied with staying connected after-hours to be responsive to work-related demands. The purpose of this transcendental phenomenological study was to describe the lived experiences of professional workers who coped with constant pressure to monitor and immediately respond to work-related electronic communications during nonwork hours. The conceptual framework was supported by boundary and border theory and the constructs of work-life balance, flexible work arrangements, information and communication technology. Data were collected using semistructured interviews with 16 professional workers near Washington, DC. Moustakas's modified …

Employee Lack Of Acceptance Of Technological Change, Monique Loyce Edwards

Walden Dissertations and Doctoral Studies

Approximately 70% of technology projects fail, which negatively impacts resources, productivity, and organizational profitability because of employees' lack of acceptance of technological change. The purpose of this single case study was to explore strategies some midlevel managers used to improve employees' lack of acceptance of technological change. The conceptual framework for this study was the technology acceptance model. Data were collected from semistructured interviews with 5 participants from a local government organization in the southwestern region of the United States and review of organizational documentation. Data analysis included Yin's 5 phases, methodological triangulation, and theme identification. Four themes emerged from …

Managerial Practices That Contribute To Mitigating Nursing Turnover Intentions, Marcy Adams

Walden Dissertations and Doctoral Studies

The U.S. health care industry incurs a high level of employee turnover year over year, which results in significant costs for organizations in the sector. Specific to the field of nursing, some pharmaceutical health care managers lack effective management strategies to successfully mitigate nursing turnover intentions to reduce organizational losses. The purpose of this single case study was to explore the strategies health care managers used to mitigate nursing turnover intentions. The conceptual framework was social exchange theory. Data were collected using semistructured interviews. The targeted population included 9 managers from a pharmaceutical company in the state of New Jersey …

The Influence Of Leadership Engagement Strategies On Employee Engagement, Elyssa Green

Walden Dissertations and Doctoral Studies

The influence of leadership engagement strategies on employee engagement affects the retail distribution industry in the form of lower productivity, decreased profitability, and reduced sustainability. In 2017, the retail distribution industry lost more than $50 billion annually due to leader's inability to develop and implement robust leadership strategies to engage employees. The purpose of this single case study was to explore the influence of leadership strategies on employee engagement used by leaders in the retail distribution industry in Florida. Transformational leadership was the conceptual framework for this study. Participants were purposefully selected because of their experience implementing leadership engagement strategies …

Leadership Styles And Their Impact On Church Growth In Alexandria And Springfield, Virginia, Yera Keita

Walden Dissertations and Doctoral Studies

Even though millions of Americans attend church, church worship practices have declined in recent years. Also, church leaders lack understanding of transformational, transactional, laissez-faire, and servant leadership styles and their potential to promote the growth of church membership. Gaps exist in the literature regarding the connection between development and efficacy, organizations and outcomes, and church leaders' styles and church membership growth. The purpose of this qualitative case study was to explore the perception of church leaders (pastors, deacons, ministers) and members of congregations regarding leadership styles and how the implementation of those styles influences the growth of church membership. The …

Strategies Retail Managers Use To Reduce Employee Turnover, Sharon Belinda Love

Walden Dissertations and Doctoral Studies

Retailers lost 5.1 million employees in 2016, which resulted in a loss of profitability. The purpose of this single case study was to explore strategies retail managers used to reduce turnover at one retail company in the southeastern United States. The conceptual framework for the study was transformational leadership. The target population consisted of 6 store managers who reduced employee turnover in the retail industry. Data collection methods included face-€to-€face, semistructured interviews and a review of the company documents. Yin's 5-step analysis was used to analyze data. Three themes emerged from data analysis: supportive management leadership style, competitive compensations, and …