Digital Commons Network^™

Lies, Damn Lies, And Misleading Advertising: The Role Of Consumer Surveys In The Wake Of Mead Johnson V. Abbott Labs, Thomas W. Edman

William & Mary Law Review

No abstract provided.

Ten Thin Slices: A Study Of Customer Satisfaction In Retail Business Transactions Wherein Service Providers And Customers Have Different Primary Languages, C. Fritz Reichert

Student Scholarship

This paper addresses the effect on customer service satisfaction of primary language differences between service personnel and customers in retail store environments. This study was conducted using ethnographic research methods in five different retail store environments where service personnel were Spanish-speaking and customers English- speaking. The results of the study suggest that primary language differences in the service dyad can result in impaired service and customer dissatisfaction. The results of the study also indicate that store management can control some factors to increase customer satisfaction.

Analysing Construction Risk : A Project Management Model, P K Dey

IIMB Management Review

The success parameters for any project are ontime completion within the specific budget, and requisite performance or meeting the technical requirements. The main barriers to achievement are changes in the project environment. The problem multiplies with the size of the project. Large-scale construction projects are exposed to an uncertain environment because they are subject to such factors as planning and design complexity, presence of various interest groups (project owner, owner’s project group, consultants, contractors, vendors etc), availability of resources (materials, equipment, funds etc), climatic environment, the economic and political environment and statutory regulations. Other risk factors include the complexity of …

Foreign Country Priorities In The Internationalization Process: A Measure And An Exploratory Test On British Firms, Timothy Adrian Robert Clark, Derek S. Pugh

Research Collection Lee Kong Chian School Of Business

After a critical analysis of the psychic distance aspect of the Uppsala model of internationalization and empirical studies to test it, this paper proposes a measure to enable comparison between target foreign countries in the priority given them in the internationalization process. An International Priority Index is developed for each target country, and used as the dependent variable in a model to analyze the effects of the independent variables of size of market, affluence of market, geographical distance and cultural distance on foreign country priority choice of home country firms. The measure and the model are given a first test …

Augmenting Applications With Hyper Media, Functionality And Meta-Information, Roberto Galnares

Dissertations

The Dynamic Hypermedia Engine (DHE) enhances analytical applications by adding relationships, semantics and other metadata to the application's output and user interface. DHE also provides additional hypermedia navigational, structural and annotation functionality. These features allow application developers and users to add guided tours, personal links and sharable annotations, among other features, into applications. DHE runs as a middleware between the application user interface and its business logic and processes, in a n-tier architecture, supporting the extra functionalities without altering the original systems by means of application wrappers.

DHE automatically generates links at run-time for each of those elements having relationships …

More Than Directing Money: Theories In Use For Helping Distressed Communities As Practiced By Independent Foundations, Sally Austen Tom

Student Scholarship

This research began with the two premises. The first is that stronger, healthier, more vibrant communities more effectively support pregnant women, their infants and the families. The second premise is that private independent foundations in the United States are engaged in a multitude of activities designed to help distressed communities and have significant tacit knowledge about how to do this work. I reviewed the literature on the concept of theories in use and discovered that the literature asserted that they exist and that they can be found through a dialogical interview process. I posited that discourse analysis of categories of …

Santa Clara Magazine, Volume 42 Number 4, Spring 2001, Santa Clara University

Santa Clara Magazine

3 - EL SOL SHINED IN 1968 STUDENT ELECTIONS By Adam Breen. During the 1968 campus elections, an electrical engineering student felt the student body was too apathetic, so he ran for dictator to spur interest. He could have been king, but instead had himself "assassinated " for a greater cause.

12 - DOUBLE LIVES By Susan Vogel. An economic boom in Silicon Valley created opportunities, jobs, and wealth-but those who work here often can't afford to live here. What are employees and employers doing about it?

16 - THE GLACIER PRIEST By Jeff Kunkel. Bernard Hubbard, S.J., was more …

America's Anti-Violence Campaign: The Use Of Mediation To Reduce The Incidence Of Workplace Violence, Karyn A. Doi

RISK: Health, Safety & Environment (1990-2002)

The author recommends that companies incorporate a mediation program into their anti-violence plans.

Describing Intelligent Agent Behaviors, Walt Truszkowski, Jagannathan V. Iyengar, Fred Mills

Journal of International Information Management

The development of new intelligent agents requires an interdisciplinary approach to programming. The initial challenge is to describe the desired agent behaviors and abilities without necessarily committing the agent development project to one particular programming language. What are the appropriate linguistic and logical tools for creating a top level, unambiguous, program-independent, and consistent description of the functions and behaviors of the agent? And how can that description then be translated easily into one of a number of program languages? This article provides a case study of the application of a simple Belief, Desire, and Intention (EDI) first order logic to …

Impact Of Corporate Casual Wear On Productivity In The Workplace, Joe Luis Hernandez

Theses Digitization Project

In today's workplace there are many reasons why businesses are encouraging their workforce to dress in a more casual manner. Personnel within the workforce who dress casually report improvements ranging from morale to customer relations after the implementation of more relaxed dress codes. It will also be necessary to consider whether or not business casual dress facilitates the tearing down of social and communication barriers.

A Fuzzy Expert System For Small Business Loan Processing, Vipul K. Gupta, Serkan Celtek

Journal of International Information Management

In recent years, managerial applications of artificial intelligence, especially in the area of financial services, has received considerable attention. In this paper, a fiizzy logic expert system is developed for approvals of small business loans. Previous studies have used non-fuzzv expert systems. But the fuzzification of the variables used in a business loan approval decisionmaking promises more efficient results. Furthermore, another distinct feature of this paper is its focus on small business loans. CubiCalc fuzzy expert system shell is used to develop the expert system. Knowledge acquisition is made using the resources and expertise of a Small Business Development Center. …

Latino Access To Health Care: The Role Of Insurance, Managed Care, And Institutional Barriers, J. Emilio Carrillo, Fernando M. Trevino, Joseph R. Betancourt, Alberto Coustasse

Management Faculty Research

The health care system in the United States is the most expensive and yet arguably among the least cost effective in the developed world (Anderson, 1998). Despite the highest per person health care spending among the Organization for Economic Cooperation and Development (OECD) nations, the United States still ranks below many along a variety of health indicators (Woolhandler & Himmelstein, 1991). In a complicated health care system where the rules are many and economic forces drive both structure and function, the needs of vulnerable populations inevitably suffer. This chapter explores the consequences of these market forces on a vulnerable population--Latinos …

Selecting International Modes Of Entry And Expansion, Gregory E. Osland, Charles R. Taylor, Shaoming Zou

Scholarship and Professional Work - Business

Selecting a mode for entering or expanding in a foreign market is a crucial strategic decision for an international firm. This article identifies and compares the most influential factors that affect the international modes of entry and expansion decisions of US and Japanese firms. Using mail surveys, this is one of the first studies on this subject to collect data from top executives in both Japan and the USA. Findings reveal that the Japanese are particularly sensitive to external risk and other target market factors. For Americans, company factors, such as international experience, appear to be most important when selecting …

Does Vanity Describe Other Cultures?: A Cross Cultural Examination Of The Vanity Scale, Srinivas Durvasula, Steven Lysonski, John Watson

Marketing Faculty Research and Publications

Vanity is a psychological construct that describes a person's excessive concern with physical appearance or achievement. A scale, recently developed to measure this construct, has been psychometrically validated using data from U.S. respondents. The goal of this paper is to determine if this scale can be used cross-culturally. If the scale has cross-cultural applicability, it can be used as a counseling device to guide and alert individuals to certain tendencies. The scale also can be used to track foreign cultures as they adopt a consumerism ethos more aligned to Western consumer culture. Based on data from 475 young adults in …

The Use Of Marketing Knowledge In Formulating And Enforcing Consumer Protection Policy, J. Craig Andrews

Marketing Faculty Research and Publications

The purpose of this first chapter of the handbook is to discuss how the findings and approaches offered by the marketing discipline are used in consumer protection policy.

Internet Business Model Patents: Obvious By Analogy, Margo A. Bagley

Faculty Articles

Part I of this Article provides a look at Internet business model patents in light of key patentability requirements mandated by the Patent Act. Part II traces the evolution of the analogous art component of the non-obviousness determination and illustrates how the malleability of the doctrine, as exemplified in several Court of Appeals for the Federal Circuit decisions, has particular relevance to prior art definitions for Internet business model patents. Part III of this Article then examines the doctrine of equivalents and explores how the likelihood of improper application of this doctrine in the Internet business model context is increased. …

On The Interaction Of Alphabetic And Logographic Words With Sounds And Images, Nader T. Tavassoli, Jin K. Han

Research Collection Lee Kong Chian School Of Business

It is well established that reading alphabetic words is dominated by phonological (sound-based) processes, whereas phonological processes do not appear to dominate the processing of Chinese logographs, where visual processes are more pronounced (for reviews, see Tavassoli, in press; Zhou & Marslen-Wilson, 1999). Most previous demonstrations of these linguistic differences have relied on low-level processes that potentially do not involve short-term memory. For example, they have attempted to assess differences in the speed (measured in milliseconds) by which phonological and semantic information get activated in the brain. Our research adds to a growing stream of consumer behavior research that has …

Information Systems Development And Practice In Organisations In Sri Lanka : An In-Depth Case Study, Sunil G. Rajapaksege

Theses: Doctorates and Masters

This thesis describes an investigation of information systems development and practice in a privatised state owned enterprise (North-West Cement Company Limited or NWCL) in Sri Lanka between J95M-2000. The objectives of my study were: (1) to understand the approaches used by NWCL for information systems development; (2) to understand how these approaches relate to the organisational, socio-cultural, economic and political realities of organisations in Sri Lanka; (3) to outline a theory to better understand information systems development and practice for organisations in Sri Lanka; and (4) to make recommendations which could be used to improve information systems development and practice …

Impact Assessment Of Microfinance And Organizational Learning: Who Will Survive?, James G. Copestake

Journal of Microfinance / ESR Review

To what extent is it possible for organizations to reflect honestly on their own performance, draw appropriate conclusions, and then act on them? For many microfinance organizations this is now a question of survival. This paper argues that formal impact assessment can assist in the transition from donor-controlled replication projects to autonomous and adaptable organizations--but it often fails to do so. Pitfalls include inadequate attention to methodological detail and to the links between impact assessment and wider aspects of organizational change. The paper starts by highlighting the complexity of the overall task to which impact assessment is expected to contribute. …

Center For Professional Ethics, Volume 2, Issue 4, 2000, Case Western Reserve University

Center for Professional Ethics

Table of Contents:

• Two Branches of the Ethics Family Tree: Edward Lawry named visiting Ethics Fellow
• Ethical Responsibilities in Higher Education: Experiential Learning as a Model for Reform
• When Push Come to Shove: Forced Treatment in the Community Setting
• Director's Corner: Surviving Survivor by Robert P. Lawry
• Summer 2000: News, Notes, and Future Events

Manipulating Ethos And Pathos: Accents, Product Complexity, And Promotional Messages In Chile, Victor Ramon Davila

Theses and Dissertations - UTB/UTPA

This dissertation is motivated by fundamental questions about source effects in persuasive communications: Do receiver attributes influence perceptions about the source and about the object of the message? Do source and object cues influence receiver perceptions about the source? Do source and object cues influence receiver perceptions about the object of the message?

Traditional conceptions of receiver responses to a source have focused on character trait inferences. Of these character trait inferences, the literature on source credibility appears to converge on two categories: source expertise and source trustworthiness. A more recent stream of research has grown around the concept of …

Business Is War: An Investigation Into Metaphor Use In Internet And Non-Internet Ipos, Michael W. Grieves

Student Scholarship

This study presents the results of an investigation into the use of metaphorical language in the summary and business description sections of Intial Public Offerings (IPO) prospectuses of both Internet and non-Internet companies. This research examined fifteen Internet companies and nine non-Internet companies, which were chosen at random, that completed IPOs between January 1, 1999 and August 6, 1999 for metaphorical use that was either common to both sets of companies or specific to the Internet companies. The research attempted to demonstrate that there is strong evidence for the theory that descriptive language used in the IPO prospectuses is metaphorical …

Business Is War: An Investigation Into Metaphor Use In Internet And Non-Internet Ipos, Michael W. Grieves

Student Scholarship

This study presents the results of an investigation into the use of metaphorical language in the summary and business description sections of Intial Public Offerings (IPO) prospectuses of both Internet and non-Internet companies. This research examined fifteen Internet companies and nine non-Internet companies, which were chosen at random, that completed IPOs between January 1, 1999 and August 6, 1999 for metaphorical use that was either common to both sets of companies or specific to the Internet companies. The research attempted to demonstrate that there is strong evidence for the theory that descriptive language used in the IPO prospectuses is metaphorical …

Center For Professional Ethics, Volume 2, Issue 3, 2000, Case Western Reserve University

Center for Professional Ethics

Table of Contents:

• Continuing The Observer Debate: A Panel Discussion on Law, Religion, and Homosexuality
• Thinking about Ethics: Quotable Quotes
• Kimberly Adams-Davis: From Cowboy Nurse to Primary Healthcare Advocate
• Three Judges Weigh In: The Art of Judging: How Do Judges Judge?
• Director's Corner: The Seven Deadly Sins Revisited by Robert P. Lawry
• Spring 2000: News, Notes, and Events

Ada News - 01/24/2000, American Dental Association, Publishing Division

ADA News

Established in 1970 as the official newspaper of the American Dental Association, the ADA News serves practicing dentists and others allied to the dental profession in the U.S. and internationally. It is the No. 1 source of news and information about the many benefits and services the ADA delivers to members daily as well as timely information on scientific, social, political and economic developments affecting dentistry and health care.

Building The Canadian Chartered Accountancy Profession: A Biography Of George Edwards, Fca, Cbe, Lld, 1861-1947, Alan John Richardson

Accounting Historians Journal

George Edwards was a key figure in the creation of the modern institutional structure of accounting in Canada. He worked to implement a vision of accountancy as a profession rather than a business. This was reflected in his commitment to accounting education, to the restriction of entry to the CA profession to those who passed a test of competency, and to his desire to demonstrate the social and ethical value of accounting. He was president of the Institute of Chartered Accountants of Ontario, president of the Dominion Association of CAs, and president of the Society of Cost Accountants of Canada. …

Bbm Programme Student Handbook 2000-01, Smu School Of Business

SMU Corporate Reports

The SMU Business School (School) undergraduate curriculum leads to the award of the degree of Bachelor of Business Management (BBM). The objective of the programme is to produce professionally competent graduates who are entrepreneurial, creative, capable of critical thinking and committed to life-long learning. In order to accomplish this objective, the curriculum is structured into 3 sections and a business attachment.

The School offers students a carefully designed programme in which business and management education is integrated with a broad-based foundation throughout the student's 4 years. The courses aim to equip all students with the fundamental skills and attributes needed …

Genre In Social Process : The Executive Secretary In Business Environment, Suseela Nair

Student Works (2000-2009)

This is a study on genre as a social process in relation to the role of the executive secretary in the business environment. The study examines the way in which linguistics, drawn into the realm of the social sciences, serves as a 'tool' for the analysis of the role of the executive secretary in a business organization. The study provides evidence on how language, emerging from the context and linguistic symbols, shapes persons and behaviour in the work environment of the executive secretary. The focus is on talk interactions of the executive secretary in naturally occurring circumstances. The main talk …

A Manager's Guide To Diagnosing Conflict: The 3-D Approach, Suresh Gopalan, David Summers

Mountain Plains Journal of Business and Technology

Conflict is a natural part of organizational life (e.g., Caudron, 1998; Guttman, 1999; Jameson, 1999; Lippitt, 1982)). Managers struggle daily to effectively manage or resolve conflict (e.g., Cottringer, 1997; Robbins, 1974). As management educators and consultants we found ourselves constantly responding to requests by students and practicing managers for suggestions on how to more effectively deal with conflict. As a response to the many requests, we have developed the 3-D Approach to conflict management and/or resolution. The 3-D approach is based on a framework that enables mangers and students to systematically:

• diagnose the source, scope and type of conflict
• describe …

Economic Impact Of International Students On The Dayton Local Economy For Academic Year 1997-1998, Willie Kim Kamara

Masters Culminating Experiences (1993-2011)

This study, the Economic Impact of Wright State University International Students on the Dayton Local Economy, examines the financial contributions of international students at both the graduate and undergraduate level to the Dayton area. The study was conducted in the fall of 1998 among 120 students drawn from Asia, Africa, and Latin America.

The study agrees with similar research findings. International students are a source of economic benefits in the regions where they reside. International students at Wright State University received grants and income from Dayton area residents. Consequently, it recommends that universities should take steps to recruit and retain …