Digital Commons Network^™

Orienting Volunteers On Cultural Awareness And Empathy While Working With Refugees, Sangya Dhungana

Critical and Creative Thinking Capstones Collection

It is imperative to recognize that effective volunteer engagement in refugee resettlement hinges upon a deep understanding of cultural dynamics and sensitivities. This paper explores the challenges and complexities of volunteer engagement with refugees, offering insights from the author's experiences, scholarly literature, and theoretical frameworks. The writing highlights the importance of cultural awareness, empathy, and reflective practice in supporting refugees during resettlement while acknowledging the need for ongoing learning and evaluation of volunteer approaches. Relevant concepts and theories from the Critical and Creative Thinking courses are included, integrating perspectives into the author’s analysis of volunteer experiences. Additionally, the paper incorporates …

Breakout - Sustainable Packaging: The Balance Between 2025 & 2030 Targets, Nerida Kelton, David Kilpatrick, Michael Dosser, Bonnie Marshall

Turning The Dial conference

This session will bring together four experts that come from fibre and renewables, active & intelligent packaging, Single Use Packaging regulations, Save Food Packaging Design and Sustainable Packaging Design. Together they will discuss how to navigate the food waste and packaging waste paradox and how to design the optimum packaging with the lowest environmental impacts without unintended consequences.

Speakers

• Nerida Kelton, AIP
• David Kilpatrick, Zipform
• Michael Dossor, Result Group, Managing Director
• Bonnie Marshall, National Retail Association, Communications Manager, Policy team

Breakout - Practicalities Of Esg – How To Prepare, Plan And Respond To The Green Economy, Karen Erasmus, Elizabeth Ploetz

Turning The Dial conference

This workshop is designed to help businesses respond to growing demands to disclose not only emissions data, but broader ESG information.

While there is a major focus on carbon emissions and disclosure, there is increased pressure to disclose supply chain impacts on topics such as waste, water management, packaging, sourcing/procurement, employment practices, and customer/employee health and safety.

This 90-minute workshop will focus on four key areas:

• An overview of the ESG landscape and how it is reshaping trade lines and competition.
• The ESG essentials including stakeholder expectations, reporting landscape, data, strategy and communication.
• Case study discussion on energy transition, climate-related …

Breakout - Esg: Co-Designing Sustainability Solutions For The Wa F&B Manufacturing Sector, Min Teah

Turning The Dial conference

This workshop is tailored for participants interested in exploring global best practice sustainability in food and beverage manufacturing, and connecting with likeminded stakeholders to co-design their own solutions for greener value chains.

Professor Min Teah will present leading examples from around the world and offer opportunity to hear perspectives from local businesses on their different approaches to tackling common challenges, improving sustainability outcomes, and moving from sustainability as a niche concept and additional expense to a requirement for market access and basis for improved business and commercial outcomes.

Participants will be able ask questions; identify, brainstorm and problem-solve shared challenges; …

The Changing Retail & Consumer Landscape, Tristan Kitchener

Turning The Dial conference

Grocery retailing is facing unprecedented challenges driven by a convergence of factors throughout the value chain. The pandemic spurred innovation and permanently altered consumer behaviours, now dealing with rising inflation and tightening discretionary spending. This presents both challenges and opportunities for retailers, producers and supply chain stakeholders.

Sustainability remains a priority for consumers and retailers, but both are hesitant to bear the associated costs. Effectively communicating sustainability efforts and leveraging retailer networks are crucial to build scale and extend reach to consumers, along with developing economically viable solutions.

Additionally, it's vital to recognize the necessary skills for engaging with retailers …

A Review Of Socially Responsible Hrm Practices In The Lebanese Healthcare Sector, Maya Issam Houri, Abdul Rahman Beydoun

BAU Journal - Creative Sustainable Development

This study reviews the existing literature on Socially Responsible Human Resource Management practices on both nurses' performance and their intention to stay which constitute important factors of nurses’ decisions to stay in the healthcare sector in Lebanon. It also focuses on the current knowledge about existing literature in socially responsible HRM. This literature review highlights on the current knowledge about the determinant factor and the importance of socially responsible HRM practices and key outcomes for nurses. It suggests that socially responsible HRM practices, covering initiatives such as training, performance evaluation, compensation, work-family balance and occupational health and safety practices, may …

Exploring Co-Creation And Co-Destruction In The Lebanese Banking Sector During The Financial Crisis, Soumaya Kaakour, Alaaeldine Abbass Ali

BAU Journal - Creative Sustainable Development

This paper aims to comprehend co-creation/co-destruction value by studying in details the misbehavior incident between Lebanese private banks customers and frontline staffs during the financial crisis. The collected data includes 45 interviews in total, 20 frontline bank employees and 25 customers by structured interviews. The qualitative approach applied the thematic analysis (TA) to answer the research queries and A NVivo 11 software is applied to analyze the data coding. Findings indicated that co-creation exist when there is an effective communication between bank customers and frontline employees and when clients are delighted and feel valued while meeting his service. Co-destruction came …

Effect Of Social Media On Shaping The Agenda Of The Communicator In The Jordanian Tv Channels, Amer Khaled Ahmad, Hamza Mohammad Nahar, Maram Mohammad Naji Manajreh

Middle East Journal of Communication Studies

The study aimed to assess the extent to which communicators at Jordanian television channels use social media platforms as an information source, and the impact of these platforms on their news and information selection priorities. This was achieved using a survey tool distributed on an equal quota sample of (150) communicators from Jordanian television channels (Jordan TV, AlMamlaka TV, Roya TV). The study found that all the study subjects used social media platforms as a source of information, with the "X platform (formerly Twitter)" being the most used platform. The statement "understanding the audience's interests and preferences to produce tailored …

3rd Sbs International Conference 2025: Innovation And Disruption: Business Success Through Ai, School Of Business Studies (Sbs)

Conference Proceedings

From the time that Clayton Christensen (1997) highlighted the concept of disruption due to innovation, and its impact on businesses and economies, practitioners and researchers have diverted their attention to the evil it casts and the opportunities it presents. Innovations and improvements in technologies have more often than not resulted in disruption of business models prevalent at that time. The three industrial revolutions have marked definitive shifts in performance and perspectives, and now the world awaits the outcome of the industrial revolution 4.0. Disruptions do not come only from revolutions. This is evident from the very recent incidence of the …

Critical Success Factors Of Agile Innovation Management In The Government Of Palu Municipality In Central Sulawesi Province, Rahmawati Halim Rhm, Mashuri H. Tahili Mht

BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi

Agile governance plays a crucial role in developing agile innovation to enhance performance in Palu Municipality. This study examines the critical success factors of agile innovation management (AIM) in the government of Palu Municipality. This study employed an exploratory survey and a quantitative method to collect data through questionnaires, with analysis conducted using the Structural Equation Modeling (SEM) method. The findings identify end-user involvement, technology development, organizational innovation, and agile methodology for service innovation as crucial success elements in achieving effective AIM

Value Of National Cultural Dimension Of Social Entrepreneurship In Indonesia, Ati Cahayani, Aristo Surya Gunawan, Nidaan Khafian

BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi

Social entrepreneurship in Indonesia has multiplied. They are more public figures in the field of social entrepreneurship. The fundamental value that made them set up social entrepreneurship is caring. However, it assumed that those specific fundamental values make social entrepreneurship in Indonesia unique. These values reflect the national cultural dimensions of social entrepreneurship in Indonesia. This study wants to analyze whether the national cultural dimensions of the seven organizations are identical using a qualitative method for analyzing secondary and primary data. Primary data were obtained from interviews with seven owners or leaders of the social enterprises, and the sampling technique …

Performance Of The Public Service Bureaucracy: Urban, Rural, And Building Tax Service Model (Pbb-P2) Based On Information And Technology, Rahmawati Rahmawati, Raniasa Putra

BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi

The community needs effective, efficient, and accountable public services, including tax services. The Urban & Rural Land & Building Tax (PBB-P2) is a new type of tax for the regions. In the course of its management, there are obstacles and problems. Among them, the community as taxpayers (WP) has difficulty fulfilling their obligations to pay taxes. In addition, the weak administration system of services to taxpayers is due to limited human resources (HR) facilities, infrastructure, organizations, and others. Regional Financial and Asset Management (BPPKAD) considers the bureaucracy too long and prone to deposit discrepancies. The research method used is descriptive …

The Urgency Of Administrative Reform In E-Government-Based Recruitment Of General Elections Commission Members In Bali Province, Ni Wayan Widhiasthini, Ni Kadek Winda Yanti, Nyoman Sri Subawa, Made Srinitha Millinia Utami

BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi

This study aims to explore the role of information technology, particularly the application of e-government, in the recruitment process for General Elections Commission (KPU) members, focusing on administrative reform in Bali. It emphasizes the optimization of administrative reform through an e-government-based recruitment system. Utilizing a qualitative research framework, this study employed a descriptive approach with a post-positivist perspective. Data were collected through interviews, observations, and document analysis, followed by systematic stages of data reduction, presentation, and conclusion drawing. Both qualitative and quantitative data were collected from primary and secondary sources and validated through source triangulation and determination. Informants were purposively …

A Qualitative Inquiry Into Female International Doctoral Students Challenges And Stressors, Sameer Ahmed, Maya Jaber

Online Journal for Workforce Education and Development

Objective: A qualitative inquiry to explore the challenges and stressors female international doctoral students experience. Background: Student challenges and stress result in attrition and non-completion of doctoral programs. Using Urie Bronfenbrenner’s ecological systems theory framework, the study connected the theory subsystems to the challenges and stressors female international doctoral students experience. Method: The study analyzed the lived experiences of five female international doctoral students at an Illinois research institution, using a qualitative approach (phenomenology). The participants were interviewed using themed theoretical framework questions. Results: The results identified concerns related to all subsystems. Academic (microsystem and mesosystem) challenges included a lack …

The Influence Of Trauma And Tradition In Culinary Conformity And Chef Retention: Is Institutional Isomorphism Forcing Culinary Homogeneity Impacting Chef Retention?, Kevin Ward

Dublin Gastronomy Symposium

For chefs, the kitchen is not merely a workplace. It is a complex socio-cultural domain shaped by history, tradition, and societal expectations, where a separate world view is shared, along with the ritual customs, artefacts and practices that define them as a tribe. Indeed chefs have a distinctive transformative power as role models, with the capacity to bestow symbolic meaning to food, the fabric of our memories, societies, and daily practices. The culinary domain, like any other institution, is defined not solely by its creations, but also by its perpetuated lived experiences including traumas, memories or traces, created and preserved …

Jakira & Jarrod Jackson: An Estate Planning Case, Kasim Alli, Crystal Hudson

Southwestern Business Administration Journal

Abstract: Jarrod and Jakira Jackson are an African American power couple who have amassed a net worth of more than $37 million dollars primarily through a small real estate business. Both were first in their families to go to college and by far the wealthiest. Now they need help passing on their wealth and their legacy to their twin teenagers. The Jackson family needs an estate planning assessment to ensure that their twins and family members are cared for and to ensure that as much of their estate gets passed onto their heirs as possible.

The case is designed for …

Workplace Trauma In Professional Kitchens: Experiences Of Part-Time Undergraduate Culinary Arts Students In Ireland, Orla Mc Connell, Gillian Larkin

Dublin Gastronomy Symposium

As the hospitality industry continues to struggle with attracting and retaining employees, chefs in particular, research on culture in kitchens continues to grow. A recent report in Ireland exposed a culture of bullying and harassment of employees in the hospitality sector. Internationally, researchers have explored the complexity of navigating, belonging, and coping in professional kitchens and have subsequently identified how trauma is embedded in the practice of cooking and serving food. The research to date has largely focused on the perspectives of cooks, and chefs, particularly those who work in elite restaurants, so little is known about the student experience. …

Enhancing Customer Support Operations Through Gpt & Q-Learning: A Model Study, Adam Alidra, Bob O'Brien, Dalton Young

SMU Data Science Review

Abstract. “Growth strategies that are purpose-led, customer-centric, experience-driven, data/AI-enabled, and technology-scaled require new mindsets…” (Cornfield, 2021). What can we take from this? Business growth and customer experience are inextricably tied together. Therefore, thriving, as an organization, is dependent on reimagining enterprise operations through modern, scalable data and AI technologies. Our study aims to enhance support operations with emerging AI capabilities, including OpenAI’s LLM models, built on self-attention mechanism transformer architecture, and tailored for business needs through prompt engineering. Our research uses Markov Decision Process and the Q-learning algorithm to evaluate synthetically created support incidents. Through this set of methods, our …

1 A Phenomenological Study Of The Lived Experiences Of Hospital-Based Physical Therapy Department Leaders’ Most Successful Change Management Initiative, Joseph Patanella

Seton Hall University Dissertations and Theses (ETDs)

ABSTRACT

A phenomenological study of the lived experiences of hospital-based physical therapy department leaders’ most successful change management initiative

Problem: Change management initiatives are consistently employed in healthcare to promote quality care. Of concern is that not all initiatives are successful. Individuals involved in successful change management can offer insight to those approaching initiatives.

Purpose: The purpose of this phenomenological study is to describe the lived experiences of hospital-based physical therapy department leaders’ most successful change management initiative.

Methods: The research design was a qualitative approach. A phenomenological research design was employed, using the voice of a group that has …

Between Memory And History: Irish Pubs As Sites Of Memory And Invention, Perry Share, Moonyoung Hong

Dublin Gastronomy Symposium

The pub has been at the centre of Irish culture and identity for at least two centuries, has become a pillar of the Irish tourism “product,” and an export commodity as thousands of themed “Irish pubs” have been established across the world in the last number of decades, supplementing existing establishments that have served the global Irish community. This paper draws on key themes from the diverse material in our upcoming academic volume on the Irish pub, to be published by Cork University Press, later in 2024. The book brings together contributions from scholars of history, sociology, design, literature, culinary …

Global Brands Value Chains Create Competitive Advantage, Adriana N. Marchetti

Journal of Global Awareness

Marriott International, Inc., is an American international hospitality company that operates a broad portfolio of hotels and related lodging facilities. Founded by J. Willard Marriott in 1927, the company is based in Bethesda, Maryland, USA. In May 1927, the company began as an A&W Root Beer franchise in Washington, DC. Founders J. Willard and Alice Sheets Marriott started their business by selling cool drinks in the hot, muggy Washington, DC summers.

Since then, Marriott International has established itself across 139 countries with 8,000+ properties offering around 1.5 million guest rooms. This paper will explore Marriott International’s products and services, global …

How Does Pepsico Manage To Navigate In A Market Characterized By Intense Competition?, Thor K. Søndergǻrd

Journal of Global Awareness

This research article is about PepsiCo's evolution, supply chain, and how they manage in a market characterized by intense competition. PepsiCo has grown into a strong global company with a diverse portfolio. Positioned in competitive beverages and snacks markets, the company faces a lot of competition but manages to maintain its market position and continues to generate market share. The "PepsiCo Way" initiative focuses on optimizing the supply chain for effectiveness, strength, and sustainability. While navigating challenges, including the trend toward healthier options, PepsiCo continues to adapt and innovate for future success.

Latin American Participation In The Current Process Of Economic Globalization, Sullivan D. Padgett

Journal of Global Awareness

From World War II to the present, Latin America has participated in the current process of economic globalization to varying degrees. The Washington Consensus of the late twentieth century supplanted the region’s earlier model of state-led development and increased its participation in the global capitalist regime. However, Latin America has shown minimal participation in the current process of economic globalization since the late 2000s and, instead, espouses regionalization. Nevertheless, regionalization has proven to be an arduous undertaking in Latin America, especially with China’s increasing regional influence. Variations of benefits are discussed, and recommendations are offered. While the future of Latin …

Notes From The Editor, Jay Nathan

Journal of Global Awareness

No abstract provided.

Crisis Management: Unveiling Information And Communication Technologies’ Revamped Role Through The Lens Of Sub-Saharan African Countries During Covid-19, Ruthbetha Kateule, Egidius Kamanyi, Mahadia Tunga

The African Journal of Information Systems

The management of COVID-19 pandemic has revealed inefficiencies in coordinating global response, particularly in African countries. Therefore, creating an urgent need to examine the literature on Information and Communication Technologies (ICT) in crisis management to appreciate its contextual role. Employing a systematic review, using the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA), this paper critically assessed the extent of the use of ICT in crisis management in Africa’s response to COVID-19 to reconstruct its resilience against future crises. Findings indicate that while countries with limited ICT infrastructure faced considerable challenges in utilizing ICT solutions in COVID-19 management, countries …

The Santa Clara, 2024-05-28, Santa Clara University

The Santa Clara

No abstract provided.

Back To The Office: Us Employee Reluctance And Re-Engagement Strategies, Khin Thaw Ta Chit

Student Theses and Dissertations

When the pandemic era was concluded, organizations were facing difficulties in bringing employees back to the office. The purpose of this study is to investigate dynamics influencing employee reluctance to be back to the office and to explore the effective re-engagement strategies aiming to propose effective strategies. Although there is a good amount of literature exploring the employee reluctance to be back to the office, there are gaps such as the need for post-pandemic studies and inclusive communication strategies, underscore the timeliness and relevance of the proposed thesis. By using a qualitative method, a survey utilizing Qualtrics Online Survey Software, …

Nostalgia Marketing: An Integrative Framework, Yasamin Mehdian Rad

University Honors Theses

Nostalgia is a longstanding yet evolving concept in marketing, employed to evoke sentimental longing for the past. It is a complex emotion that can invoke warmth, happiness, sadness, and melancholy, and can be directed towards both personal memories and imaginative pasts--times and places that one has never experienced. This dual nature of nostalgia, categorized into personal and imaginative nostalgia, offers a powerful emotional appeal that marketers leverage to influence consumer behavior. Since the 1950s, the use of nostalgia in marketing has increased significantly, allowing brands to forge deep emotional connections with consumers. Despite its prevalent use, research on nostalgia's impact …

The Effect Of Total Factor Productivity On The Food Security And Livelihood Vulnerability Of Farm Households In Bangladesh, Paresh Kumar Sarma, Mohammad Jahanghir Alam, Ismat Ara Begum, Adam M. Mckenzie

Agricultural Economics and Agribusiness Faculty Publications and Presentations

Food security and livelihood vulnerability are important issues for the economic sustainability of developing countries like Bangladesh. This study examines the influence of total factor productivity (TFP) on the livelihood vulnerability and food security of rice farming households in Bangladesh. Data from 1,841 rice farming households were extracted from the Bangladesh Integrated Household Survey (2015 and 2018) conducted by the International Food Policy Research Institute. Various statistical methods, such as the stochastic frontier model, principal component analysis, path analysis using structural equation modeling, and multivariate regression, were employed to analyze the data. The study utilizes a multivariate modeling approach that …

Demands At Work: The Moderating Influence Of Motivation On The Relationship Between Challenge Demands And Employee Work Engagement, Lauren R. Dinnat

Doctoral Dissertations

Work engagement is a popular topic due to the positive outcomes linked to it. For example, engaged workers are shown to be more productive workers and better organizational citizens. The Job Demands-Resources (JD-R) Theory has been the most widely accepted explanatory model for work engagement due to its flexibility to be applied to all work environments. While the JD-R does not argue that motivation is fixed, it does not account for moment-to-moment changes in motivation. A state theory of motivation that examines how motivation may impact the relationships between demands and work engagement has yet to be examined. This study …