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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Understanding The Yelp Review Filter: An Exploratory Study, David Kamerer
Understanding The Yelp Review Filter: An Exploratory Study, David Kamerer
School of Communication: Faculty Publications and Other Works
Reviews on Yelp.com can be an important factor in driving customers to a business. However, many business owners have expressed concern with Yelp’s review filtering system, which was created to flag low–quality or fake reviews. This study performs a content analysis of a subset of Yelp restaurant and religious organization reviews, visible and filtered, exploring signals from the reviews or the reviewers that might explain the filtering process. The study finds that factors intrinsic to the review itself are not related to filtering, but factors related to the reviewer are strong predictors. The Yelp system is much more likely to …
"The New Censorship": Inside The Global Battle For Media Freedom, Connie Fletcher
"The New Censorship": Inside The Global Battle For Media Freedom, Connie Fletcher
School of Communication: Faculty Publications and Other Works
No abstract provided.