Social and Behavioral Sciences Commons^™

A Retrospective Review Of A Local Healthcare Process Designed To Improve Understandability, Actionability, And Readability Of Written Documents For Veterans, Erica Wilson

College of Health Sciences Posters

Preventable chronic diseases are plaguing our veterans. Health literacy is an important component of prevention and chronic disease self-management. People need health literacy skills to read and understand information. The Veterans Health Administration (VHA) calls the Veterans Health Education and Information (VHEI) Committee for a review process to improve the understandability, actionability, and readability of VHEI resources.

This retrospective review of a local evidence-based process improvement is being implemented at the Washington DC Veterans Affairs Medical Center (DCVAMC) to satisfy a VHA directive to improve the understandability, actionability, and readability of written materials. The local process improvement involves a robust …