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Full-Text Articles in Social and Behavioral Sciences
The Consequences Of Incremental Reform And Institutional Dynamics On The Effectiveness Of Performance Management In United Kingdom Police Services., Gordon Marnoch, Karl Mcvicker, Ruth Fee
The Consequences Of Incremental Reform And Institutional Dynamics On The Effectiveness Of Performance Management In United Kingdom Police Services., Gordon Marnoch, Karl Mcvicker, Ruth Fee
Gordon Marnoch
The paper argues that while performance management practices are much in evidence in contemporary police services, the perceptions and views of police officers and civilian staff discussed in this paper should give us pause in concluding that there has been a straightforward triumph of managerialist rationality over operational tradition in the use of policing resources. Evidence is drawn from an extensive study of police officers and civilian staff and their self-reported engagement with performance management systems in three large United Kingdom police services.
Intent And Execution In The Construction Of Performance Stories By Police Services – The Annual Reports Of The Police Services Of Northern Ireland, New Zealand, Chicago And London Compared., Gordon Marnoch
Gordon Marnoch
Annual reports play a significant part in the process of governance. In addressing performance, the annual report will typically convey a sense of organizational identity, record achievements and explain key public service processes. The current dominance of new public management (NPM) approaches to measuring performance is of great significance in influencing how police services construct annual reports. For the reader of annual reports wishing to inform themselves about the performance of a public service organization the ‘story’ is of crucial importance. Considerable variation is found with respect to the four 'performance stries' examined.
Performance Stories A Comparison Of The Annual Reports Presented By The U.S. Department Of Veterans Affairs And The English National Health Service, Gordon Marnoch
Gordon Marnoch
Annual reports can contribute to the legitimacy of public service organizations in creating a favorable story around performance achievements. It is also the case that annual reports can have unintended consequences, provoking negative reactions on the part of their readers. Health services performance stories in the form of annual reports presented by the U.S. Department of Veterans Affairs and the English National Health Service between 2002 and 2005 are compared through a narrative analysis of structure and content. Conclusions are drawn as to the relative success each organization achieves in the telling of its performance story through annual reports. In …