Social and Behavioral Sciences Commons^™

The Airline Quality Rating 2003, Brent D. Bowen, Dean Headley, Uno Aviation Institute

Faculty Books and Monographs

UNOAI Report 03-1

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2003, reflects monthly Airline Quality Rating scores for 2002. AQR scores for the calendar year 2002 are based on 15 elements that focus on airline performance areas important to air travel consumers.

The Airline Quality Rating 2003 is a summary of month-by-month quality ratings for the 10 largest U.S. airlines operating during 2002. Using the Airline Quality Rating system of weighted averages and monthly …

Utility Assessment Of Specificity In Upward Feedback Instruments For Leadership Development, Theresa M. Wardak

Theses and Dissertations

Recently, organizations have been modifying performance appraisal systems to collect data from multiple sources to guide the development of supervisors. Upward feedback programs focus on development rather than appraisal by supplementing traditional downward feedback with subordinate feedback. The utility of two upward feedback instruments was assessed in this study; one is a commercially available instrument, the Leadership Practices Inventory (Posner & Kouzes, 1988) and the other is the recently developed, non-proprietary Upward Feedback Instrument (2002). The Upward Feedback Instrument was designed to measure leadership behaviors at a more specific level. It was thought that greater feedback specificity world lead to …

Performing Tourism: Maya Women's Strategies, Walter E. Little

Anthropology Faculty Scholarship

Walter Little is assistant professor of anthropology at the State University of New York at Albany and codirector of Oxlajuj Aj, Tulane University’s Kaqchikel Language and Culture class in Guatemala. He has conducted fieldwork among Maya handicrafts producers and vendors since 1992 on issues related to tourism, gender roles, and identity performance, and this research is the subject of his book, Mayas in the Marketplace: Tourism, Globalization, and Cultural Identity (Austin: University of Texas, 2004).

“Legal Or Illegal? Documented Or Undocumented?” The Struggle Over Brookhaven’S Neighborhood Preservation Act, Jackson B. Miller

Faculty Publications

This critical essay applies the concept of “presence” as a theoretical lens for explaining the rhetorical efficacy of protest events surrounding a contemporary debate about immigrants’ rights in a suburban New York township. Specifically, the protests surrounding the town board meetings regarding Brookhaven’s “Neighborhood Preservation Act,” a piece of legislation geared toward making rental laws more stringent, are examined. A group comprised largely of white, upper middle-class citizens voiced their support for the proposed legislation, while a group of day laborers and those sympathetic with their cause characterized the proposed legislation as a form of racial discrimination disguised as a …

The Role Of Group Values In The Relationship Between Group Faultlines And Performance, Katerina Bezrukova, Karen A. Jehn

Psychology

This study explores the moderating effects of group values on the relationship between group faultlines and performance. Faultlines occur when group members align along two or more different demographic characteristics causing a group to split into homogeneous subgroups (adapted from Lau and Murnighan, 1998). We theorize and empirically examine three group values variables: career-, change-, and task-specificity. Analyses are performed on 81 work groups from a Fortune 500 information processing firm. Two levels of performance are considered in connection with group faultlines: individual performance (performance ratings) and group performance (bonuses and stock options). Our results provide support for our model …

Cracks In The Egg: Improving Performance Measures In Business Incubator Research, Barbara Cornelius, Rekha Bhabra-Remedios

Faculty of Commerce - Papers (Archive)

Early research into business incubators focused on describing how they were operated and what activities were undertaken to assist in the survival of tenant firms. The only measures of effective operation were based upon the economic agenda of those sponsoring the incubators, that is, whether jobs were created and firms successfully developed beyond the protected incubator environment. The theoretical considerations used by researchers were, as a consequence, limited largely to either economic or fmancial models of performance. Much can be learned, however, from the management literature, which examines performance through organisational theory. It is suggested that further research into incubator …

Integrating Tertiary Literacy Into The Curriculum: Effects On Performance And Retention, Gregory R. Hampton, Janice Skillen, Alice W. Russell, Sharon A. Robinson, Louise Rodgerson, Neil Trivitt

Senior Deputy Vice-Chancellor and Deputy Vice-Chancellor (Education) - Papers

Tertiary literacy instruction and assessment were introduced into two first year biology subjects as part of a collaboration between Biological Sciences and Learning Development staff at the University of Wollongong. In both subjects, the project focussed on scientific report assessment items based on aspects of the practical curriculum. The project involved production and use of a web site giving instruction in report writing and general guidance on scientific writing, marking schemes using explicit criteria including literacy based criteria, a peer marking tutorial, and marking and feedback using the schemes. The results from assessments in the second subject, which included the …