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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
The Impact Of Generational Intelligence And Its Relationship With Team Cohesion And Team Performance In A Jamaican Multi-Generational Workforce, Omar Z. D. Oliphant
The Impact Of Generational Intelligence And Its Relationship With Team Cohesion And Team Performance In A Jamaican Multi-Generational Workforce, Omar Z. D. Oliphant
Dissertations
Problem
The Jamaica Union Conference (JAMU) currently faces a phenomenon of having a multi-generational workforce that includes four generations working alongside each other across its five fields for the first time in its history. This intersection of generations brings challenges concerning the adequacy of leaders’ generational intelligence and its relationship to team outcomes and perceptions of performance. The potential concerns for leaders center around employee recruitment, retention and engagement, conflict resolution, workplace culture, and productivity, among others (Tapscott, 2009). Any potential misunderstanding resulting from inadequate cross-generational intelligence among members of the generations currently represented may result in these Jamaican generationally …