Social and Behavioral Sciences Commons^™

Open Source, Crowd Source: Harnessing The Power Of The People Behind Our Libraries, Cindi Trainor

Cindi (Trainor) Blyberg

Presented at the Bridging Worlds 2008 Conference in Singapore, this paper was later published in the journal Program: electronic library and information systems in July 2009: http://dx.doi.org/10.1108/00330330910978581

Purpose – The purpose of this paper is to provide an insight into the use of Web 2.0 and Library 2.0 technologies so that librarians can combine open source software with user-generated content to create a richer discovery experience for their users.

Design/methodology/approach – Following a description of the current state of integrated library systems (ILS) and the developments with Web 2.0 and Library 2.0 technologies, examples are given of library suppliers and …

Web 2.0 In Libraries, Annie Smith, Jenny Semenza

Annie Smith

This presentation illustrates how various Web 2.0 applications and technologies, such as Twitter, instant messaging, wikis, and others, are being used in libraries. It shows the use of these applications in library catalogs, reference services, and library marketing.

Friending Our Users: Social Networking And Reference Services, Cliff Landis

Cliff Landis

Social networking sites are changing the way that libraries engage their users. Sometimes called social networking software or social networking services, these Web sites are designed to let users share their lives with friends, family, and the general public. Many librarians immediately saw the possibilities in the proliferating social networks--by connecting with our users in "their space," we are making ourselves readily available and removing many of the obstacles to their information needs. As reference librarians, our first reaction to new technology is to "set up desk"--to provide the same services we have traditionally offered, only in a new medium. …

Expectation Management: Breaking Ground For A New E-Learning Librarian Position, Julie O'Keeffe, Edward Sanchez

Edward Sanchez

Higher education has moved aggressively into the online course delivery environment over the past five years. What began as a slow trend has exploded into a full-fledged arm of the education industry. It is critical that libraries provide effective support to students in this environment and give them the same opportunity for academic success as their peers who are physically in the classroom.

This article will describe challenges that libraries need to examine before adding an instructional design librarian to their staff. Grappling with these challenges will empower individuals to better define the librarian’s role and provide a solid foundation …

Enhanced User Experiences Through Relationship Management, Michiel E. Moll

Michiel E Moll

Within libraries the need to be able to relate clearly to the customer and their needs is paramount. Although Customer Relationship management software does exist, fundamentals underlying the philosophy need to be in place first. For this librarians need to use three principles that are expressed as: 1. Be yourself, 2: Integrate as a team, 3: Go boldly!.

Bibliotecas, Paul J. Rich

Paul J. Rich

Over the years I have donated items to Dartmouth, the Essex institute, Eton College, Harvard, Tonbridge School, the Grand Lodge of Denmark, the Grand Lodge of California, and elsewhere.