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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Perceptions Of The Library: A Key To Planning Effective Services, Sue Alexander, William Black, Virginia Vesper
Perceptions Of The Library: A Key To Planning Effective Services, Sue Alexander, William Black, Virginia Vesper
The Southeastern Librarian
such as questions answered, books cataloged, and dollars spent. Now we are called upon to measure the impact of those services on our clients. Stakeholder demand for accountability, changing accreditation standards, and state and federal concerns over student outcomes have driven a real concern for measurement from the client’s perspective. This will become increasingly important as demands for accountability and competition from other sectors increase. “Assessment and evaluation are intended as means to demonstrate institutional effectiveness, foster institutional improvement, and demonstrate accountability.” Programs such as the New Measures Initiative, from the Association of Research Libraries, have been developed to strengthen …
Organizational Cultures Of Libraries As A Strategic Resource, Michelle L. Kaarst-Brown, Scott Nicholson, Gisela M. Von Dran, Jeffrey M. Stanton
Organizational Cultures Of Libraries As A Strategic Resource, Michelle L. Kaarst-Brown, Scott Nicholson, Gisela M. Von Dran, Jeffrey M. Stanton
School of Information Studies - Faculty Scholarship
Theorists have suggested that organizational culture is a strategic resource that has value in ensuring the continuing existence and success of organizations (Michalisin, Smith, & Kline, 1997; Barney, 1986, 1991; Hult, Ketchen, & Nichols, 2002; Gordon, 1985). This assertion is supported by various studies that have linked organizational culture to broad strategic outcomes such as an organization’s ability to manage knowledge (Davenport, Long, & Beers, 1998; Storck & Hill, 2000), innovation capability (Hauser, 1998), and strategic management of information technology (Kaarst-Brown & Robey, 1999; Reich & Benbasat, 2000; Schein, 1985). Based on this research, we suggest that there are characteristics …