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Full-Text Articles in Social and Behavioral Sciences
Perfectionism, Personality, Parenting Criticism And The Unemployed, Richard Hicks, Veronica Midon
Perfectionism, Personality, Parenting Criticism And The Unemployed, Richard Hicks, Veronica Midon
Richard Hicks
Abstract: Few studies have examined the role of perfectionism in the unemployed though extensive studies on perfectionism in the general and student populations exist. Maladaptive perfectionism, or the possession of self-imposed, unrealistic and excessively high standards, has been seen to be related to depression, anxiety and stress, to negative personality characteristics and to critical parenting styles. Would similar relationships be seen among the unemployed? Correlational and regression analyses were used to examine a sample of 100 unemployed adult jobseekers. Results indicated a strong positive correlation between maladaptive perfectionism, psychological distress, personahty factors, and an authoritarian style of parenting. In particular, …
Coping Strategies And Health Among Call Centre Operators, Richard Hicks, Verity Stoker-Biersteker
Coping Strategies And Health Among Call Centre Operators, Richard Hicks, Verity Stoker-Biersteker
Richard Hicks
One of the most demanding jobs that modern workers have to cope with is that of working in busy, noisy, call centres and coping with the requests, complaints, and often the frustration and rudeness of customers. This chapter reports on the results of a study on how Australian call centre operators survive such a hectic job. The study of 65 internet respondents emphasised the stresses they faced; the coping strategies that call centre employees used ’at work and at home’ indicated that they were under considerable stress and pressure at work. The results indicated that individuals used similar coping strategies …