Social and Behavioral Sciences Commons^™

Users’ Perception Of Library Facilities: Evidence From The University Of Cape Coast, Seth K. Parbie, Rita Phuti Ms, Kwaku Anhwere Barfi Mr

Library Philosophy and Practice (e-journal)

The purpose of this paper is to present the findings of the users’ perception of library facilities on quality of service at Sam Jonah Library University of Cape Coast, Ghana using Library Quality (LibQUAL) model approach. The survey used the LibQUAL+ model to evaluate quality of service at Sam Jonah Library University of Cape Coast, Ghana. The data were collected from library users by administering the LibQUAL+ questionnaire in a printed format. Using the survey design, both open-ended and close-ended questions were used to obtain data from 400 respondents, comprising of 310 and 50 undergraduate and postgraduate students, respectively and …