Social and Behavioral Sciences Commons^™

Optimizing Citizen Engagement During Emergencies Through Use Of Web 2.0 Technologies, Laurie J. Van Leuven

CUP Faculty Research

Emergencies and disasters create hardships for citizens. To speed up recovery, local governments need to engage with citizens in an interactive information sharing system to convey information while the incident is still developing and to help mitigate and recover from damages. Lack of effective communication can decrease public trust and engender stress and anxiety of the survivors. As service delivery becomes more complicated during an emergency, responders can also benefit from additional information from the public to increase situational awareness and better understand the challenges facing citizens. This thesis examines emergency information needs, emerging information sharing trends, and the potential …