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Full-Text Articles in Social and Behavioral Sciences
The Dimensions Of Library Service Quality: A Confirmatory Factor Analysis Of The Libqual+ Instrument, Jody Condit Fagan
The Dimensions Of Library Service Quality: A Confirmatory Factor Analysis Of The Libqual+ Instrument, Jody Condit Fagan
Libraries
The LibQUAL + instrument has been widely adopted by libraries to evaluate user perceptions of library service quality. Studies combining groups (e.g., Lane et al., 2012) have shown high correlations between two factors, suggesting the possibility that a two-factor model may fit as well as the three-factor model theorized by the developers. Also, previous studies have not closely examined residuals to analyze local misfit in the context of theory but instead have often correlated error terms to improve model fit. This study uses LibQUAL + responses from undergraduates at a public, comprehensive university to test three-factor, two-factor, and one-factor models …
The Suitability Of Web Analytics Key Performance Indicators In The Academic Library Environment, Jody C. Fagan
The Suitability Of Web Analytics Key Performance Indicators In The Academic Library Environment, Jody C. Fagan
Libraries
As the demand for library assessment grows, academic libraries are becoming more interested in Web analytics. Data are automatically gathered and provide information about a wide variety of online interactions. Libraries have long used simple counts such as visits and page views, but have more recently begun to choose strategic benchmarks, also known as key performance indicators (KPIs). Many common KPIs were created for commercial websites and are challenging to adapt for libraries. However, the underlying concepts are sufficiently valuable that libraries should explore their use. By evaluating the validity of web metrics, libraries can further the development of standards …
Role Of A Required Information Literacy Competency Exam In The First College Year, Kathy E. Clarke
Role Of A Required Information Literacy Competency Exam In The First College Year, Kathy E. Clarke
Libraries
James Madison University has had required information literacy competency exam situated within the first year of University’s General Education Program for over a decade. This test, previously the Information Seeking Skills Test (ISST) and now, Madison Research Essentials Skills Test (MREST) is directly mapped to the Association for College & Research Libraries’ (ACRL) Information Literacy Standards for Higher Education. For many years, the only data regularly gathered noted if the students were passing, passing at the advanced level or not, and how the students performed on each objective. With this paper, the author explains how the test data is currently …