Social and Behavioral Sciences Commons^™

What Role Can Peer Benchmarking Play In Planning For The Future Of Research And Teaching Technologies?, Samantha Guss, Jenn Stringer, Lynn Rohrs

University Libraries Faculty and Staff Publications

Institutional leaders are asking libraries and IT units, as service providers, to provide data about service use, service quality and return on investment as they make decisions about resource allocation. In 2012, New York University developed a Peer Benchmarking Methodology for prioritizing research support needs by benchmarking themselves with more than a dozen peer institutions. The University of California at Berkeley borrowed and adapted NYU’s methodology as the starting point and used it to benchmark teaching and learning services along with research services for a planning and community building initiative across the campus. Here we present the methodology and discuss …