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Student Perceptions And Expectations Of Library Services Quality And User Satisfaction At Walters State Community College., Jamie Posey
Electronic Theses and Dissertations
The purpose of this study was to explore students' perceptions of library services offered at Walters State Community College. This research involved LibQUAL+™, a nationally known academic library assessment instrument that measures three dimensions on a scale of approximately 22 aspects of service, divided into 6 groups (Heath, Kyrillidou, & Askew, 2004, p.264). These 3 dimensions are the following: Affect of Service (AS), Information Control (IC), and Library as a Place (LP). Responses of 666 students at Walters State Community College, Morristown, Tennessee, indicated the students' perceptions of acceptable minimum level of service, perceived levels of service, and …