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Social and Behavioral Sciences Commons™
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- Social media (9)
- Creativity (2)
- Crisis communication (2)
- Fake news (2)
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- Reputation management (2)
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- Singapore (2)
- Twitter (2)
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- Default effect (1)
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Articles 1 - 30 of 36
Full-Text Articles in Social and Behavioral Sciences
Happy Toilet: A Social Analytics Approach To The Study Of Public Toilet Cleanliness, Eugene W. J. Choy, Winston M. K. Ho, Xiaohang Li, Ragini Verma, Li Jin Sim, Kyong Jin Shim
Happy Toilet: A Social Analytics Approach To The Study Of Public Toilet Cleanliness, Eugene W. J. Choy, Winston M. K. Ho, Xiaohang Li, Ragini Verma, Li Jin Sim, Kyong Jin Shim
Research Collection School Of Computing and Information Systems
This study presents a social analytics approach to the study of public toilet cleanliness in Singapore. From popular social media platforms, our system automatically gathers and analyzes relevant public posts that mention about toilet cleanliness in highly frequented locations across the Singapore island - from busy shopping malls to food 'hawker' centers.
Eruption Of Protests Around The Globe In 2019 Could Be The New Norm, Tan K. B. Eugene
Eruption Of Protests Around The Globe In 2019 Could Be The New Norm, Tan K. B. Eugene
Research Collection Yong Pung How School Of Law
In a commentary, SMU Associate Professor of Law Eugene Tan discussed the key lessons gleaned from protests around the globe in 2019 and what they say about governance today. He noted that while taking to the streets in protest is not new, this year’s unrest in at least 18 countries in different corners of the world is characterised by the breadth and intensity of the protests. Assoc Prof Tan opined that this year’s protests may well presage a new era of political and societal conflict and protests as a norm.
Of Promoting Networking And Protecting Privacy: Effects Of Defaults And Regulatory Focus On Social Media Users’ Preference Settings, Hichang Cho, Sungjong Roh, Byungho Park
Of Promoting Networking And Protecting Privacy: Effects Of Defaults And Regulatory Focus On Social Media Users’ Preference Settings, Hichang Cho, Sungjong Roh, Byungho Park
Research Collection Lee Kong Chian School Of Business
Privacyresearch has debated whether privacy decision-making is determined by users'stable preferences (i.e., individual traits), privacy calculus (i.e.,cost-benefit analysis), or “responses on the spot” that vary across contexts.This study focuses on two factors—default setting as a contextual factor andregulatory focus as an individual difference factor—and examines the degree towhich these factors affect social media users' decisionmaking when usingprivacy preference settings in a fictitious social networking site. Theresults, based on two experimental studies (study 1, n = 414; study 2, n =213), show that default settings significantly affect users' privacypreferences, such that users choose the defaults or alternatives proximal tothem. Study 2 …
Tuning Networks For Prosocial Behavior: From Senseless Swarms To Smart Mobs [Commentary], Sun Sun Lim, Roland Bouffanais
Tuning Networks For Prosocial Behavior: From Senseless Swarms To Smart Mobs [Commentary], Sun Sun Lim, Roland Bouffanais
Research Collection College of Integrative Studies
Social media have been seen to accelerate the spread of negative content such as disinformation and hate speech, often unleashing a reckless herd mentality within networks, further aggravated by malicious entities using bots for amplification. So far, the response to this emerging global crisis has centered around social media platform companies making reactive moves that appear to have greater symbolic value than practical utility. Proposes a solution to favor prosocial behavior via social networks.
Online Content Consumption: Social Endorsements, Observational Learning And Word-Of-Mouth, Qian Tang, Tingting Song, Liangfei Qiu, Ashish Agarwal
Online Content Consumption: Social Endorsements, Observational Learning And Word-Of-Mouth, Qian Tang, Tingting Song, Liangfei Qiu, Ashish Agarwal
Research Collection School Of Computing and Information Systems
The consumption of online content can occur through observational learning (OL) whereby consumers follow previous consumers’ choices or social endorsement (SE) wherein consumers receive content sharing from their social ties. As users consume content, they also generate post-consumption word-of-mouth (WOM) signals. OL, SE and WOM together shape the diffusion of the content. This study examines the drivers of SE and the effect of SE on content consumption and post-consumption WOM. In particular, we compare SE with OL. Using a random sample of 8,945 new videos posted on YouTube, we collected a multi-platform dataset consisting of data on video consumption and …
Of Promoting Networking And Protecting Privacy: Effects Of Defaults And Regulatory Focus On Social Media Users’ Preference Settings, Hichang Cho, Sungjong Roh, Byungho Park
Of Promoting Networking And Protecting Privacy: Effects Of Defaults And Regulatory Focus On Social Media Users’ Preference Settings, Hichang Cho, Sungjong Roh, Byungho Park
Research Collection Lee Kong Chian School Of Business
Privacy research has debated whether privacy decision-making is determined by users' stable preferences (i.e., individual traits), privacy calculus (i.e., cost-benefit analysis), or “responses on the spot” that vary across contexts. This study focuses on two factors—default setting as a contextual factor and regulatory focus as an individual difference factor—and examines the degree to which these factors affect social media users' decision-making when using privacy preference settings in a fictitious social networking site. The results, based on two experimental studies (study 1, n = 414; study 2, n = 213), show that default settings significantly affect users' privacy preferences, such that …
Predicting Audience Engagement Across Social Media Platforms In The News Domain, Kholoud Khalil Aldous, Jisun An, Bernard J. Jansen
Predicting Audience Engagement Across Social Media Platforms In The News Domain, Kholoud Khalil Aldous, Jisun An, Bernard J. Jansen
Research Collection School Of Computing and Information Systems
We analyze cross-platform factors for posts on both single and multiple social media platforms for numerous news outlets to better predict audience engagement, precisely the number of likes and comments. We collect 676,779 social media posts from 53 news outlets during eight months on four social media platforms (Facebook, Instagram, Twitter, and YouTube), along with the associated comments (more than 31 million) and the number of likes (more than 840 million). We develop a framework for predicting the audience engagement based on both linguistic features of the post and social media platform factors. Among other findings, results show that content …
Gender And Racial Diversity In Commercial Brands’ Advertising Images On Social Media, Jisun An, Haewoon Kwak
Gender And Racial Diversity In Commercial Brands’ Advertising Images On Social Media, Jisun An, Haewoon Kwak
Research Collection School Of Computing and Information Systems
Gender and racial diversity in the mediated images from the media shape our perception of different demographic groups. In this work, we investigate gender and racial diversity of 85,957 advertising images shared by the 73 top international brands on Instagram and Facebook. We hope that our analyses give guidelines on how to build a fully automated watchdog for gender and racial diversity in online advertisements.
Are You Sugarcoating Your Feedback Without Realizing It?, Michael Schaerer, Roderick I. Swaab
Are You Sugarcoating Your Feedback Without Realizing It?, Michael Schaerer, Roderick I. Swaab
Research Collection Lee Kong Chian School Of Business
Managers tend to inflate the feedback they give to their direct reports, particularly when giving bad news. And by presenting subpar performance more positively than they should, managers make it impossible for employees to learn, damaging their careers and, often, the company.
Who, Where, And What To Wear?: Extracting Fashion Knowledge From Social Media, Yunshan Ma, Xun Yang, Lizi Liao, Yixin Cao, Tat-Seng Chua
Who, Where, And What To Wear?: Extracting Fashion Knowledge From Social Media, Yunshan Ma, Xun Yang, Lizi Liao, Yixin Cao, Tat-Seng Chua
Research Collection School Of Computing and Information Systems
Fashion knowledge helps people to dress properly and addresses not only physiological needs of users, but also the demands of social activities and conventions. It usually involves three mutually related aspects of: occasion, person and clothing. However, there are few works focusing on extracting such knowledge, which will greatly benefit many downstream applications, such as fashion recommendation. In this paper, we propose a novel method to automatically harvest fashion knowledge from social media. We unify three tasks of occasion, person and clothing discovery from multiple modalities of images, texts and metadata. For person detection and analysis, we use the off-the-shelf …
Social Media And Creativity: The Moderating Role Of Executive Functions, Joanne Qin Ying Tan
Social Media And Creativity: The Moderating Role Of Executive Functions, Joanne Qin Ying Tan
Dissertations and Theses Collection (Open Access)
Despite the potential for social media to promote creative potential, little is known about this direct relation and the process by which engagement with social media affects the production of creative ideas. This study puts forth a novel application of the Dual-Pathway to Creativity Model (DPCM) to understand the social media-creativity link. The results showed that social media can be used for normative (checking and browsing), interactive (“liking”), and generative (posting photos) purposes. After controlling for pertinent covariates, only normative use was negatively related to the flexibility pathway. When each aspect of executive functions (updating, inhibition, and shifting) was examined …
Do Firms Manage Their Csr Reputation? Evidence From Twitter, Richard M. Crowley, Wenli Huang, Hai Lu, Wei Luo
Do Firms Manage Their Csr Reputation? Evidence From Twitter, Richard M. Crowley, Wenli Huang, Hai Lu, Wei Luo
Research Collection School Of Accountancy
Using a machine learning approach to process 11 million tweets posted by S&P 1500 firms from 2011 through 2016, we find that poor CSR performance firms tweet more about CSR activities and use tweets that are shorter, and with more passive voice and extreme tone. Good CSR performance firms tweet less about CSR, yet gain twice more followers per CSR tweet than poor CSR performance firms. Good CSR performance firms also experience a greater decrease in institutional ownership along with higher increases in bid-ask spread and stock return volatility after joining Twitter than do poor CSR performance firms. Our findings …
Authentic Leadership In The Digital Age, Richard R. Smith
Authentic Leadership In The Digital Age, Richard R. Smith
Research Collection Lee Kong Chian School Of Business
Artificial intelligence algorithms are actively assessing our personality and behaviour based on our social media footprint with amazing accuracy – even after we have retired or died.
Evaluating Vulnerability To Fake News In Social Networks: A Community Health Assessment Model, Bhavtosh Rath, Wei Gao, Jaideep Srivastava
Evaluating Vulnerability To Fake News In Social Networks: A Community Health Assessment Model, Bhavtosh Rath, Wei Gao, Jaideep Srivastava
Research Collection School Of Computing and Information Systems
Understanding the spread of false information in social networks has gained a lot of recent attention. In this paper, we explore the role community structures play in determining how people get exposed to fake news. Inspired by approaches in epidemiology, we propose a novel Community Health Assessment model, whose goal is to understand the vulnerability of communities to fake news spread. We define the concepts of neighbor, boundary and core nodes of a community and propose appropriate metrics to quantify the vulnerability of nodes (individual-level) and communities (group-level) to spreading fake news. We evaluate our model on communities identified using …
Exploiting Mobility For Predictive Urban Analytics & Operations, Kasthuri Jayarajah
Exploiting Mobility For Predictive Urban Analytics & Operations, Kasthuri Jayarajah
Dissertations and Theses Collection (Open Access)
As cities worldwide invest heavily in smart city infrastructure, it invites opportunities for a next wave of urban analytics. Unlike its predecessors, urban analytics applications and services can now be real-time and proactive -- they can (a) leverage situational data from large deployments of connected sensors, (b) capture attributes of a variety of entities that make up the urban fabric (e.g., people and their social relationships, transport nodes, utilities, etc.), and (c) use predictive insights to both proactively optimize urban operations (e.g., HVAC systems in smart buildings, buses in the transportation network, crowd-workers, etc.) and promote smarter policy decisions (e.g., …
Falling For Falsehoods: A Diet For Prevention, Wei Teck Ong, Andree Hartanto
Falling For Falsehoods: A Diet For Prevention, Wei Teck Ong, Andree Hartanto
Research Collection School of Social Sciences
Consuming information in a discerning manner can help us resist dubious claims.
Vietnamese Pre-Schoolers’ Tablet Use And Early Childhood Learning: An Ecological Investigation, Becky Pham, Sun Sun Lim
Vietnamese Pre-Schoolers’ Tablet Use And Early Childhood Learning: An Ecological Investigation, Becky Pham, Sun Sun Lim
Research Collection College of Integrative Studies
As Vietnam’s economic growth and consumer demands continue to accelerate, more Vietnamese families are now able to acquire portable touchscreen devices such as iPads. Previous research has shown that the use of touchscreen devices can benefit preschoolers’ learning, especially within school and home settings. However, little is known about the broader sociocultural environment within which such technology adoption by families with preschoolers takes place, especially in the Global South. Guided by Bronfenbrenner’s ecology of human development, this research investigates the ecology of tablet use and early childhood learning by pre-schoolers in Vietnam through an ethnographic investigation of 42 mother-child dyads. …
Mocked And Shamed: Satirical News And Its Effects On Organizational Reputation, Lisbeth Lim, Juliana Chia, Augustine Pang
Mocked And Shamed: Satirical News And Its Effects On Organizational Reputation, Lisbeth Lim, Juliana Chia, Augustine Pang
Research Collection Lee Kong Chian School Of Business
With fake news the rage (Tavernise, 2016), this study examines one form of fake news, satire news (Reilly, 2010). This study examines factors that lead satire news to be created, how they are used to criticize organizations and the impact on reputations. News on five satire news sites – The Onion (US), New Nation (Singapore), The Shovel (Australia), NewsThump (UK), and Der Postillon (Germany) – were analyzed using social media monitoring tools. Findings suggested that crises or paracrises (Coombs & Holladay, 2012) were likely to be exacerbated. While its effects are not immediate, satire news may have impact on organizations’ …
View, Like, Comment, Post: Analyzing User Engagement By Topic At 4 Levels Across 5 Social Media Platforms For 53 News Organizations, Kholoud K. Aldous, Jisun An, Bernard J. Jansen
View, Like, Comment, Post: Analyzing User Engagement By Topic At 4 Levels Across 5 Social Media Platforms For 53 News Organizations, Kholoud K. Aldous, Jisun An, Bernard J. Jansen
Research Collection School Of Computing and Information Systems
We evaluate the effects of the topics of social media posts on audiences across five social media platforms (i.e., Facebook, Instagram, Twitter, YouTube, and Reddit) at four levels of user engagement. We collected 3,163,373 social posts from 53 news organizations across five platforms during an 8month period. We analyzed the differences in news organization platform strategies by focusing on topic variations by organization and the corresponding effect on user engagement at four levels. Findings show that topic distribution varies by platform, although there are some topics that are popular across most platforms. User engagement levels vary both by topics and …
Political Discussions In Homogeneous And Cross-Cutting Communication Spaces, Qatar Computing Research Institute, Haewoon Kwak, Universität Bamberg
Political Discussions In Homogeneous And Cross-Cutting Communication Spaces, Qatar Computing Research Institute, Haewoon Kwak, Universität Bamberg
Research Collection School Of Computing and Information Systems
Online platforms, such as Facebook, Twitter, and Reddit, provide users with a rich set of features for sharing and consuming political information, expressing political opinions, and exchanging potentially contrary political views. In such activities, two types of communication spaces naturally emerge: those dominated by exchanges between politically homogeneous users and those that allow and encourage crosscutting exchanges in politically heterogeneous groups. While research on political talk in online environments abounds, we know surprisingly little about the potentially varying nature of discussions in politically homogeneous spaces as compared to cross-cutting communication spaces. To fill this gap, we use Reddit to explore …
Cross-Cultural Media Effects Research, Jinhee Kim, Kimin Eom
Cross-Cultural Media Effects Research, Jinhee Kim, Kimin Eom
Research Collection School of Social Sciences
Despite the substantial development of media effects research, one critical dimension, cultures, has not been actively examined. Most of the theoretical accounts have been derived from Western thought systems, and relevant empirical studies have been conducted mostly in the U.S. or Western Europe. Except for the areas of advertising and health campaigning, very little media effects research has used a cross-cultural framework. In this chapter, we review scholarly work that compares and contrasts portrayals of media messages and their uses/effects/processes of one culture with those from a different culture. Cultures are often equated with national groups, but concept of cultures …
Mobilising Dissent In A Digital Age: The Curious Case Of Amos Yee, Orlando Woods
Mobilising Dissent In A Digital Age: The Curious Case Of Amos Yee, Orlando Woods
Research Collection School of Social Sciences
Political containers frame opinions. They play a formative role in establishing the terms ofinterpretation, in distinguishing between assent and dissent, and in determining the extent towhich dissent is publicly tolerated. Whilst it is by now widely acknowledged that the powerand influence of political containers has been relativised by interconnection, the effects ofmoving within and between containers – and thus mediating between different framings ofopinion – is undertheorised. Also, the enabling role of digital media in disseminating dissent,and in bringing about disproportionate reach and impact, remains understudied. Addressingthese lacunae, this paper explores the ways in which dissent can be reproduced, reframed, …
Socially-Enriched Multimedia Data Co-Clustering, Ah-Hwee Tan
Socially-Enriched Multimedia Data Co-Clustering, Ah-Hwee Tan
Research Collection School Of Computing and Information Systems
Heterogeneous data co-clustering is a commonly used technique for tapping the rich meta-information of multimedia web documents, including category, annotation, and description, for associative discovery. However, most co-clustering methods proposed for heterogeneous data do not consider the representation problem of short and noisy text and their performance is limited by the empirical weighting of the multimodal features. This chapter explains how to use the Generalized Heterogeneous Fusion Adaptive Resonance Theory (GHF-ART) generalized heterogeneous fusion adaptive resonance theory for clustering large-scale web multimedia documents. Specifically, GHF-ART is designed to handle multimedia data with an arbitrarily rich level of meta-information. For handling …
Adaptive Resonance Theory (Art) For Social Media Analytics, Lei Meng, Ah-Hwee Tan, Donald C. Ii Wunsch
Adaptive Resonance Theory (Art) For Social Media Analytics, Lei Meng, Ah-Hwee Tan, Donald C. Ii Wunsch
Research Collection School Of Computing and Information Systems
The last decade has witnessed how social media in the era of Web 2.0 reshapes the way people communicate, interact, and entertain in daily life and incubates the prosperity of various user-centric platforms, such as social networking, question answering, massive open online courses (MOOC), and e-commerce platforms. The available rich user-generated multimedia data on the web has evolved traditional ways of understanding multimedia research and has led to numerous emerging topics on human-centric analytics and services, such as user profiling, social network mining, crowd behavior analysis, and personalized recommendation. Clustering, as an important tool for mining information groups and in-group …
Women In Innovation: Challenges And Opportunities, Mengzi Jin
Women In Innovation: Challenges And Opportunities, Mengzi Jin
Dissertations and Theses Collection (Open Access)
Innovation and creativity are the engines of social and economic progress. What roles do women play in innovation? Emerging evidence reveals that fewer women than men enter and succeed in innovation-related fields. Tackling gender inequality at work has always been one of the grand societal challenges, however little is known about gender issues specific to innovation achievements. This dissertation attempts to explain gender gaps in the innovation and creativity context. Innovation typically involves generating multiple novel and useful ideas, selecting the most promising one for implementation, and persistently championing the idea through implementation. I theorize and unpack the gender effect …
Artificial Intelligence, Real Concerns…And Cash, Singapore Management University
Artificial Intelligence, Real Concerns…And Cash, Singapore Management University
Perspectives@SMU
Regulating development of self-aware robots is crucial. Data privacy is key to user-app power dynamic
Maximizing Multifaceted Network Influence, Yuchen Li, Ju Fan, George V. Ovchinnikov, Panagiotis Karras
Maximizing Multifaceted Network Influence, Yuchen Li, Ju Fan, George V. Ovchinnikov, Panagiotis Karras
Research Collection School Of Computing and Information Systems
An information dissemination campaign is often multifaceted, involving several facets or pieces of information disseminating from different sources. The question then arises, how should we assign such pieces to eligible sources so as to achieve the best viral dissemination results? Past research has studied the problem of Influence Maximization (IM), which is to select a set of k promoters that maximizes the expected reach of a message over a network. However, in this classical IM problem, each promoter spreads out the same unitary piece of information. In this paper, we propose the Optimal Influential Pieces Assignment (OIPA) problem, which is …
Twitter Ceo’S Life And Business Lessons, Singapore Management University
Twitter Ceo’S Life And Business Lessons, Singapore Management University
Perspectives@SMU
Jack Dorsey on unexpected innovations, social media echo chambers, and the power of ‘why?’
Fine-Grained Geolocation Of Tweets In Temporal Proximity, Wen Haw Chong, Ee Peng Lim
Fine-Grained Geolocation Of Tweets In Temporal Proximity, Wen Haw Chong, Ee Peng Lim
Research Collection School Of Computing and Information Systems
In fine-grained tweet geolocation, tweets are linked to the specific venues (e.g., restaurants, shops) fromwhich they were posted. This explicitly recovers the venue context that is essential for applications such aslocation-based advertising or user profiling. For this geolocation task, we focus on geolocating tweets that arecontained in tweet sequences. In a tweet sequence, tweets are posted from some latent venue(s) by the sameuser and within a short time interval. This scenario arises from two observations: (1) It is quite common thatusers post multiple tweets in a short time and (2) most tweets are not geocoded. To more accurately geolocatea tweet, …
Gender, Emotional Displays And Negotiation Outcomes, Horacio Arruda Falcao Filho
Gender, Emotional Displays And Negotiation Outcomes, Horacio Arruda Falcao Filho
Dissertations and Theses Collection (Open Access)
This paper examined whether positive and negative emotional displays influenced negotiation outcomes (value creation and claiming) differentially for female and male negotiators. Also considered was how negotiation dyad gender composition might affect value creation and claiming. I examined recordings from a negotiation exercise (N = 194). Results revealed that when females expressed negative emotions significantly reduced value claiming on the part of those female negotiators. However, the effects of expressing positive emotions on negotiation outcomes did not vary by negotiator gender. The findings suggest that female negotiators do not need to be positive but only need not be negative to …