Social and Behavioral Sciences Commons^™

Communicating With Library Patrons And People With Dementia: Tracing An Ethic Of Care In Professional Communication Guidelines, Nicole K. Dalmer, D Grant Campbell

FIMS Publications

In both library reference work and dementia care, communication between personnel and service recipients can be both complex and complicated. Professionals in both fields have therefore developed protocols and standards to assist personnel in handling these interactions. In this article we detail an exploratory comparative study that used an ethic of care framework to compare prominent guidelines for reference librarians (American Library Association’s Reference and User Services Association’s Guidelines for behavioral performance of reference and information service providers) with guidelines for workers in long-term dementia care settings (the National Institute for Health and Care Excellence’s Guideline on supporting people with …