Social and Behavioral Sciences Commons^™

Customer Satisfaction Index Of Singapore 2014: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eighth year of measurement.

Customer Satisfaction Index Of Singapore 2014: Q2 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eighth year of measurement.

Sharing Music Files: Tactics Of A Challenge To The Industry, Brian Martin, Christopher L. Moore, Colin Salter

Colin Salter

The sharing of music files has been the focus of a massive struggle between representatives of major record companies and artists in the music industry, on one side, and peer-to-peer (p2p) file-sharing services and their users, on the other. This struggle can be analysed in terms of tactics used by the two sides, which can be classified into five categories: cover-up versus exposure, devaluation versus validation, interpretation versus alternative interpretation, official channels versus mobilisation, and intimidation versus resistance. It is valuable to understand these tactics because similar ones are likely to be used in ongoing struggles between users of p2p …

Customer Satisfaction Index Of Singapore 2014: Q1 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. These Q1 results for the Retail and Infocommunications sectors begin the CSISG’s eighth year of measurement.

The Role Of The Federal Government Regarding Regulation In The Entertainment Industry, Christian S. Hamilton

Senior Honors Theses

The purpose of this study is to identify the function of the federal government in regard to the various facets of the entertainment industry, including, but not limited to, the film, video games, and pornography industries. Does the United States government have the constitutional authority to regulate all forms of entertainment? If not, is it the Church’s duty to regulate the entertainment industry? How might this occur? In order to answer these questions, extensive research of secondary sources was conducted that explained of the government’s limitations via the First Amendment, as well as the entertainment industry’s effects on human beings. …

Stoneware From Fayette, Greene, And Washington Counties, Pennsylvania, Ronald L. Michael

Northeast Historical Archaeology

No abstract is available at this time.

The Yorktown Pottery Industry, Yorktown, Virginia, Norman F. Barka, Chris Sheridan

Northeast Historical Archaeology

No abstract is available at this time.

A Survey Of Traditional Pottery Manufacture In The Mid-Atlantic And Northeastern United States, Susan H. Myers

Northeast Historical Archaeology

No abstract is available at this time.

Slides: Best Management Practices For Oil And Gas Development And Comparative Water Quality Database Of Regulations Relating To Shale Oil And Gas, Matt Samelson, University Of Colorado Boulder. Getches-Wilkinson Center For Natural Resources, Energy, And The Environment. Intermountain Oil And Gas Bmp Project

Fracking, Water Quality and Public Health: Examining Current Laws and Regulations (March 20)

Presenter: Matt Samelson, J.D., Attorney, Consultant for Intermountain Oil and Gas Best Management Practices (BMP) Project, Getches-Wilkinson Center for Natural Resources, Energy and the Environment, University of Colorado Law School

34 slides

Customer Satisfaction Index Of Singapore 2013: Full Year Overview, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. Customer responses are derived from Singapore’s resident population and visiting tourists, primarily through face-to-face surveys. This study serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2013. Singapore’s 2013 national score is computed using the data collected during these four quarters.

Change Is Brewing: The Industrialization Of The London Beer-Brewing Trade, 1400-1750, John R. Krenzke

Dissertations

London's early modern brewing trade was a dynamic one that was constantly in flux throughout the fifteenth, sixteenth, seventeenth, and eighteenth centuries. This dissertation seeks to better understand how issues of gender, ethnicity, and class changed and shaped London's early modern brewing industry. Women played a vital role in the production and marketing of ale in London's medieval brewing trade. They were displaced from that position of prominence through the introduction of hops by foreign immigrants, known to strangers to their hosts, and the desire of the City of London to more closely regulate the trade in ale and beer. …

Ict Industry Involvement With Ict Education And Research In Universities: Industry Perceptions, Tanya J. Mcgill, Tony Koppi, Jocelyn Armarego

Senior Deputy Vice-Chancellor and Deputy Vice-Chancellor (Education) - Papers

Stronger linkages between the ICT industry and universities have been called for by both the ICT industry and by universities. The study described in this paper explores the ways in which the ICT industry believes it can and should contribute to ICT education and research in universities. The results confirm how important relationships with universities are seen to be and that industry would like to expand its level of involvement. Industry would like further involvement in curriculum design, both directly and through professional associations. The involvement sought is not just with respect to high-level themes, but many participants felt that …

Selective Versus Comprehensive Emergency Management In Korea, Kyoo-Man Ha, Hyeon-Mun Oh

Department of Political Science: Faculty Publications

In spite of Korean governments’ efforts, many emergency management practitioners wonder whether what is actually being practiced is selective or comprehensive management. Using a qualitative content analysis and experiences in practice, the article analyzes the barriers to selective emergency management and the paths to comprehensive emergency management via the same three management elements: stakeholders, phases of the emergency management lifecycle, and hazards and impacts. Four analytical levels are considered: central government level, industry level, community level, and household level. Korea, despite its self-praise, has to transform its selective emergency management into comprehensive emergency management in time.

Estado De La Competitividad De La Industria De Autopartes En El Contexto De Liberalización Comercial Para El Período 2000-2012, Omar David Díaz Lidueñas, Dayana Paola Peña Duque

Finanzas y Comercio Internacional

En el proceso de apertura económica se ha evidenciado un rezago importante en la tecnificación de la industria, lo que ha provocado que aumente la tendencia hacia la importación de autopartes, por tal motivo se desea determinar el estado de la competitividad de la industria de autopartes en el contexto de liberalización comercial del país. De esa manera, se analizó la evolución que ha tenido el sector frente a la liberalización del comercio en el período 2000 - 2012, soportado en el análisis de la producción, exportación e importaciones de esta industria, luego se profundizó en los tratados que mencionan …