Social and Behavioral Sciences Commons^™

Gil Express & Ill: Odd Couple Or Match Made In Heaven?, Ashley T. Hoffman, Kiara Bynum, Monica Mclaurin

Ashley T. Hoffman

Since its creation in 2004, GIL Express has attempted to supplement traditional ILL services by providing a faster avenue for patrons to request and receive books. However, operating similar services from two different departments can lead to confusion for patrons and headaches for staff. For this project, we will analyze the methods employed by other schools in the USG system to improve the coordination of GIL Express and ILL services. We will present our findings as well as evaluate alternative solutions to streamline the process for both patrons and staff.