Social and Behavioral Sciences Commons^™

The Library Right There In My Hand: Determining User Needs For Mobile Services At A Medium-Sized Regional University, Paula Barnett-Ellis, Charlcie Pettway Vann

The Southeastern Librarian

While there have been a number of articles written about the need to provide mobile services for users, most have focused on large institutions. The authors, both librarians, wanted to find out how patrons of Houston Cole Library at Jacksonville State University (JSU), a small regional university, are using mobile devices and what mobile services they want or expect from the library. The possibility of finding the answers to these and other questions initiated the authors’ interest in surveying JSU students about their mobile device use. They invited 9,166 students and 1,053 employees to participate in the Mobile Devices Use …