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Social and Behavioral Sciences Commons™

Open Access. Powered by Scholars. Published by Universities.®

2012

Customer Service

Articles 1 - 3 of 3

Full-Text Articles in Social and Behavioral Sciences

Fostering Change In Organizational Culture Using A Critical Ethnographic Approach, Rosemary A. Brander, Margo Patterson, Yolande E. Chan Nov 2012

Fostering Change In Organizational Culture Using A Critical Ethnographic Approach, Rosemary A. Brander, Margo Patterson, Yolande E. Chan

The Qualitative Report

Healthcare organizations are striving to meet legislated and public expectations to include patients as equal partners in their care, and research is needed to guide successful implementation and outcomes. The current research examined the meaning of customer service as related to the culture of care relationships within a Canadian hospital in southeastern Ontario. The goals were to better understand these expectations, develop shared meanings and influence cultural change from the perspective of the organization’s employees about their interactions with patients, families and work colleagues, and to generate ideas and groundswell for change. An ethnographic approach within the critical research paradigm …

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Pinkberry Business Plan, Adriana Briones, Helena Langalis, Candy Matos, Diane Medeiros, Richard Wilson Apr 2012

Pinkberry Business Plan, Adriana Briones, Helena Langalis, Candy Matos, Diane Medeiros, Richard Wilson

Academic Symposium of Undergraduate Scholarship

The following business plan details a franchising plan of a frozen yogurt shop to be constructed, developed, and operated in a very popular shopping mall in Rhode Island. The shop will be a franchise of Pinkberry brand. Pinkberry is an upscale frozen dessert brand that serves as an alternative to ice cream. Pinkberry anticipates continued success due to its location, high quality product, and strong brand name.

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Best Practices For Customer Service In The 21st Century Library, Dennis J. Smith Jan 2012

Best Practices For Customer Service In The 21st Century Library, Dennis J. Smith

Dennis J Smith

Presentation

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