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Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
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Full-Text Articles in Social and Behavioral Sciences
Rubric For Assessment Of Your Marketing Plan For E-Resources, Marie R. Kennedy, Cheryl Laguardia
Rubric For Assessment Of Your Marketing Plan For E-Resources, Marie R. Kennedy, Cheryl Laguardia
LMU Librarian Publications & Presentations
This rubric may be used for assessment of your own marketing plan for electronic resources. We offer you a PDF version (ready to print) and an Excel version (ready to customize).
Desk Statistics Under A Microscope = Improved Library Services, Susan [Gardner] Archambault
Desk Statistics Under A Microscope = Improved Library Services, Susan [Gardner] Archambault
LMU Librarian Publications & Presentations
This presentation offers a case study of how one library’s assessment of data
gathered from its public service desk led to changes and improvements in service. The William H. Hannon Library at Loyola Marymount University (LMU) recorded all of the questions and answers asked at its Information Desk from Fall 2009 to the present using the Gimlet (http://gimlet.us) electronic question tracking system. A content analysis was performed on the data that led to advancements in signage and a new knowledge base of FAQ’s. In addition, new services were implemented related to technology and research that addressed user needs.