Social and Behavioral Sciences Commons^™

"We Thought It Might Encourage Participation.” Using Lottery Incentives To Improve Libqual+(Tm) Response Rates Among Students, Stefanie Buck, Jennifer E. Nutefall, Laurie M. Bridges

Staff publications, research, and presentations

Libraries deploying the LibQUAL+™ survey can offer a lottery incentive and many do in the hope of increasing response rates. Other libraries may be prohibited from offering one because of Institutional Review Board restrictions, as is the case at [institution name]. We wanted to discover why libraries offer lottery incentives and what kinds and if they believe these incentives have a positive impact on their response rates. The responding libraries hold a general belief that lottery incentives are effective but base this on feeling rather than research. We examine what the literature says about lottery incentives and student populations.

Secret Shoppers In The Library, Jennifer Link Jones

Jennifer L. Jones

Purpose: Like many libraries, Georgia State University (GSU) Library consistently evaluates most of its services and resources, but the provision of high-quality reference service is assumed more than it is measured. As part of its fiscal year 2010-2011 Institutional Effectiveness Assessment Plan, GSU Library committed to investigating the quality of reference services provided by library employees in order to get a better picture of this core, and under-assessed, function of the library.

Design/Methodology/Approach: In 2009, the library evaluated customer service skills of library employees using the secret, or mystery, shopper approach often used in retail establishments in the private sector. …

Ipads As Clipboards: Simple, Portable Assessment, Jennifer Link Jones

Jennifer L. Jones

Purpose: Ongoing, systematic assessment can be a challenge for many libraries. Traditional methods like surveys can be time-consuming for researchers to develop and test and are easy for populations to ignore and delete from their inboxes. Scheduling interviews, focus groups, and usability tests with students and their unpredictable schedules can be a hassle. Georgia State University (GSU) Library sought innovative ways of gauging the perceptions, preferences, and satisfaction of its students, while addressing some of these assessment challenges. After participating in a campus iPad pilot program with Freshman Learning Communities, the library was allowed to keep its assigned iPads in …

Assessing The Strategic Credibility Of Special Collections And Archives, Erin Passehl, Rick Stoddart

Erin Passehl Stoddart

In this time of often precarious funding at many colleges and universities, any case that can be made to illustrate how a department strategically fits into the overall university mission is not only worth merit, but an essential survival technique. This “strategic credibility” within the university is a vital form of currency in determining institution-wide resources prioritization, collaboration opportunities between organizational units, and overall direction of departments. This poster provides a case study of academic special collections in the Northwest and examines the methods these departments use to demonstrate value to the university. This poster considers how well do special …

Teaching Tools For Real Life Skills: Information Literacy For The Workplace, Alessia Zanin-Yost, Betsy Clementson

Georgia International Conference on Information Literacy

See presentation description.

Hunting For Qr Codes: Linking Students To The Music Collection, Veronica A. Wells

University Libraries Librarian and Staff Articles and Papers

Libraries are exploring the use of Quick Response (QR) codes, to market to and connect users with libraries' services. The University of the Pacific has been experimenting with QR codes in an innovative way: to introduce first-year music majors to the physical music library materials via a QR code scavenger hunt. This article discusses the library literature on QR codes and scavenger hunts, as well as the University of the Pacific's QR code scavenger hunt from creation to assessment. Additionally, recommendations are given for designing a similar pedagogical tool at your library.

Collection Of Online Learning Objects For Research Success (Colors) Pilot Project, Andrea Falcone, Stephanie Wiegand

University Libraries Faculty Publications

The availability of library-related videos is growing; yet it is difficult to justify the impact of such time-consuming projects. In order to investigate the impact of such projects and a possible solution, the researchers asked students to create videos that appeal to their peers. The following research questions were posed:

• Will creation of media projects enable students to learn core research concepts and skills?
• Will a series of peer-created media engage students and help them acclimate to researching in an academic library?

By asking students to create videos, the researchers were able to observe how users interact with and perceive …

Navigating The One-Shot Instruction Session: Using Assessment To Drive Instruction, Elisa Slater Acosta

Elisa Slater Acosta

Assessing Value From The Digital Collection End-User: The Western Writers Series Digital Editions Experience, Thomas Hillard, Rick A. Stoddart

Rick A Stoddart

How end-users and stakeholders value a digital collection is one of the most compelling questions in library assessment.This presentation reports on a series of interviews with stakeholders and potential end-users of the digital collection “Western Writers Series Digital Editions.” These interviews were undertaken to determine in what ways these digital humanities materials might be used by scholars and incorporated into their research process. Interview participants were identified through scholarly citations and works cited lists. The outcomes of these interviews are supplemented by additional interviews with the editors of the original print editions of the Western Writers Series, as well as …

Assessing The Strategic Credibility Of Special Collections, Erin Passehl, Rick A. Stoddart

Rick A Stoddart

In this time of often precarious funding at many colleges and universities, any case that can be made to illustrate how a department strategically fits into the overall university mission is not only worth merit, but an essential survival technique. This “strategic credibility” within the university is a vital form of currency in determining institution-wide resources prioritization, collaboration opportunities between organizational units, and overall direction of departments. This paper presents a case study of academic special collections in the Northwest and examines the methods these departments use to demonstrate value to the university. This paper considers how well do special …

Assessing Value From The Digital Collection End-User: The Western Writers Series Digital Editions Experience, Thomas Hillard, Rick A. Stoddart

Tom J. Hillard

How end-users and stakeholders value a digital collection is one of the most compelling questions in library assessment.This presentation reports on a series of interviews with stakeholders and potential end-users of the digital collection “Western Writers Series Digital Editions.” These interviews were undertaken to determine in what ways these digital humanities materials might be used by scholars and incorporated into their research process. Interview participants were identified through scholarly citations and works cited lists. The outcomes of these interviews are supplemented by additional interviews with the editors of the original print editions of the Western Writers Series, as well as …

The Assessment Buffet, #11;Coming Back For Thirds, Elisa Slater Acosta

Elisa Slater Acosta

Bridging The Gap Through Collaboration:, Rebecca Arliss, Carlos Arguelles, Rodolfo Hernandez

Publications and Research

No abstract provided.

You’Re Doing More Than You Think: Acknowledging The Small Victories In Assessing Digital Literacy Instruction, Rick A. Stoddart

Rick A Stoddart

Academic Libraries And The Credit-Bearing Class: A Practical Approach, Margaret G. Burke

Communications in Information Literacy

Academic librarians are expanding their teaching roles and increasing numbers are involved in teaching information literacy by means of the credit-bearing class. Librarians at the Axinn Library at Hofstra University have been teaching credit-bearing classes since 2001. While doing research on the subject, the author found that the literature contained very little practical information concerning this important responsibility for academic librarians. In order to answer some questions that arose from Axinn librarians' experiences with credit-bearing classes, a survey was conducted using the Association of College and Research Libraries' Information Literacy Instruction's Discussion List as the study group. Among the topics …

Tapping Into Student Feedback: Instant Surveying With A Tablet, Jennifer Jones, Bryan Sinclair

Bryan Sinclair

Ongoing assessment in academic libraries, particularly the measurement of student perceptions, preferences, and satisfaction, can be a challenge to schedule and execute. To address this challenge, Georgia State University Library piloted the use of tablet computers (iPads) loaded with survey software to poll subjects quickly in the library buildings. The result was a practical, hands-on model that maximized convenience for both subjects and researchers and that other campus administrative and academic units can easily adopt. Presenters will discuss methodology, the benefits of using tablets for formative assessment, recommendations, lessons learned, and ideas for future projects.

Tapping Into Student Feedback: Instant Surveying With A Tablet, Jennifer Link Jones

Jennifer L. Jones

Ongoing assessment in academic libraries, particularly the measurement of student perceptions, preferences, and satisfaction, can be a challenge to schedule and execute. Georgia State University Library piloted the use of a tablet computer--in this case, Apple’s iPad--loaded with survey software to poll subjects quickly in the library buildings. The result was a practical model that maximized convenience for both subjects and researchers, and that other campus administrative and academic units easily can adopt. Presenters will discuss methodology, benefits of using tablet computers for formative assessment, recommendations and lessons learned, and ideas for future projects.

A Picture Is Worth 150 Words: Using Wordle To Assess Library Instruction, Rhonda K. Huisman, Kathleen A. Hanna

LOEX Conference Proceedings 2010

Tired of the "one minute paper" and other "quick and dirty" assessment tools? By using word clouds, students can demonstrate their grasp of library fundamentals and information literacy concepts in less than 10 minutes. Wordle [http://www.wordle.net] is an extremely user-friendly online tool that provides an active learning activity for students and allows librarians to rapidly evaluate what students recall from the instruction session. Use it for quick assessment of student comprehension of library jargon or compare the students' Wordle clouds with information literacy standards or the main points of your instruction. It's free, flexible, and looks great on a t-shirt.

Follow The Rubric Road: Assessing The Librarian Instructor, Ned Fielden

LOEX Conference Proceedings 2010

As librarians assume ever greater instructional roles in higher education, ongoing assessment is vital for maximizing instructional quality. Rubrics as an assessment mechanism are commonly used to gauge the extent of learning outcomes in classes and library instructional sessions. Rubrics allow for standardization of application, ease of use, and provide an expandable framework for quantitative evaluations, yet their use in evaluating library instructors has neither been widely explored nor employed.

This is a case study of the development of an instructor rubric at San Francisco State University, and will examine both theoretical and practical issues in the creation and application …

Status Of Cataloging Assessment : A National Survey, Mei Ling Chow, Melissa De Fino, Jian Wang

Sprague Library Scholarship and Creative Works

No abstract provided.

The Foundations Of Student Affairs: A Guide To The Profession, Dallas Long

Faculty and Staff Publications – Milner Library

Student affairs is a large, complex area of campus operations and is comprised of many departments with professionals from a wide variety of educational backgrounds. Long provides a short history of the student affairs profession, followed by an overview of the departments in a typical student affairs division and the responsibilities and goals of the professionals in those departments. Long also describes the values that guide the work of student affairs professionals and the contemporary challenges they face.

Rubric For Assessment Of Your Marketing Plan For E-Resources, Marie R. Kennedy, Cheryl Laguardia

LMU Librarian Publications & Presentations

This rubric may be used for assessment of your own marketing plan for electronic resources. We offer you a PDF version (ready to print) and an Excel version (ready to customize).

Desk Statistics Under A Microscope = Improved Library Services, Susan [Gardner] Archambault

LMU Librarian Publications & Presentations

This presentation offers a case study of how one library’s assessment of data
gathered from its public service desk led to changes and improvements in service. The William H. Hannon Library at Loyola Marymount University (LMU) recorded all of the questions and answers asked at its Information Desk from Fall 2009 to the present using the Gimlet (http://gimlet.us) electronic question tracking system. A content analysis was performed on the data that led to advancements in signage and a new knowledge base of FAQ’s. In addition, new services were implemented related to technology and research that addressed user needs.

The Learning Narrative Within Libraries, Rick A. Stoddart

Rick A Stoddart

Our libraries iare rich with stories and we all play a part in enacting each storyline. Each narrative we embrace helps illuminate what we value and how we go about describing that value. This lightning talk will use the OSU Learning Goals for Graduates to highlight the learning narrative within libraries. The talk will provide inspiration about how this story might inform our understanding of the library and what role we might play together in writing its next chapter.

Assessing The Strategic Credibility Of Special Collections And Archives, Rick A. Stoddart, Erin L. Passehl

Rick A Stoddart