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Social and Behavioral Sciences Commons™
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Articles 1 - 14 of 14
Full-Text Articles in Social and Behavioral Sciences
Collaboration In Supply Chain: A Multi-Agent Approach, Xin Li, Sim K. Lau
Collaboration In Supply Chain: A Multi-Agent Approach, Xin Li, Sim K. Lau
Dr Sim Kim Lau
Supply chain collaboration has become a critical success factor for supply chain management. Supply chain collaboration builds on information sharing, collaborative planning and execution. Many information systems have been developed for supply chain management. However, these systems do not sufficiently support collaborative supply chain. Recently, intelligent agent technology has received a great potential in supporting transparency in information flows and modeling the dynamic supply chain for collaborative supply chain. This paper explores the similarities between multi-agent system and supply chain to investigate the appropriateness of multi-agent based technology to model supply chain system and support collaborative supply chain planning and …
Development Of A Web-Based Student Enquiry System: Integration Of Ontology And Case-Based Reasoning, Sim Lau, Seung Hwan Kang
Development Of A Web-Based Student Enquiry System: Integration Of Ontology And Case-Based Reasoning, Sim Lau, Seung Hwan Kang
Dr Sim Kim Lau
No abstract provided.
No More 'Keyword Search' Or Faq: Innovative Ontology And Agent Based Dynamic User Interface, Kar Yin Leung, Sim Lau
No More 'Keyword Search' Or Faq: Innovative Ontology And Agent Based Dynamic User Interface, Kar Yin Leung, Sim Lau
Dr Sim Kim Lau
No abstract provided.
The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau
The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau
Dr Sim Kim Lau
Most help desks have admitted their call volume has increased in the past decade while “help unavailable when needed” is the major reason for service delivery failure and user dissatisfaction. The habit of calling help desk for simple problems has prompted the investigation of transferring part of first-level troubleshooting duty from help desk to user. This research proposes the development of user self-help knowledge management system that allows user to solve simple and routine technical enquiries. The proposed approach incorporates software agent to allow autonomous handling of enquiries so that the most appropriate solution and user communication can be facilitated.
Knowledge Management In Information Technology Help Desk: Past, Present And Future, Kar Yin Leung, Sim K. Lau
Knowledge Management In Information Technology Help Desk: Past, Present And Future, Kar Yin Leung, Sim K. Lau
Dr Sim Kim Lau
Information technology has changed the way organizations function. This resulted in the reliance of help desks to deal with information technology related areas such as hardware, software, and telecommunication. Besides, the adoption of business process reengineering and downsizing have led to the shrinkage of the size of help desk. The shorter information technology product life cycle has worsened the situation by increasing the already sizeable help desk’s user base. Consequently, the help desk has to cover more information technology products and resolute more technical enquiries with less staff. Thus, the outcome is clear that users have to wait comparably longer …
A Strategic Information System Perspective For The Adoption Of E-Commerce In Smes, Sim Lau
A Strategic Information System Perspective For The Adoption Of E-Commerce In Smes, Sim Lau
Dr Sim Kim Lau
No abstract provided.
Relieving The Overloaded Help Desk: A Knowledge Management Approach, Kar Yin Leung, Sim Lau
Relieving The Overloaded Help Desk: A Knowledge Management Approach, Kar Yin Leung, Sim Lau
Dr Sim Kim Lau
No abstract provided.
A Multi-Agent Approach Towards Collaborative Supply Chain Management, Xin Li, Sim K. Lau
A Multi-Agent Approach Towards Collaborative Supply Chain Management, Xin Li, Sim K. Lau
Dr Sim Kim Lau
Supply chain collaboration has become a critical success factor for supply chain management and effectively improves the performance of organizations in various industries. Supply chain collaboration builds on information sharing, collaborative planning and execution. Information technology is an important enabler of collaborative supply chain management. Many information systems have been developed for supply chain management from legacy systems and enterprise resource planning (ERP) into the newly developed advanced planning and scheduling system (APS) and e-commerce solutions. However, these systems do not provide sufficient support to achieve collaborative supply chain. Recently, intelligent agent technology and multi-agent system (MAS) have received a …
A Framework Of Ontology Revision On The Semantic Web: A Belief Revision Approach, Seung Hwan Kang, Sim K. Lau
A Framework Of Ontology Revision On The Semantic Web: A Belief Revision Approach, Seung Hwan Kang, Sim K. Lau
Dr Sim Kim Lau
The focus of the research in ontologies shifts from ontology representation to ontology evolution perspectives that become an important field of ontology research. Even though ontology refers to specification of conceptualisation that provides a useful way to represent the semantics of the Web resources, there is a still need for maintaining and handling ontologies. Because ontologies may change as a result of accepting new information, when this occurs, ontology needs to be revised. However the new information may contradict what was initially defined in the ontology when ontology revision is performed. To discuss this revision perspective, this research proposes an …
An Ontology-Based Knowledge Management System To Handle Queries In It Help Desk, Kar Yin Leung, Sim Lau
An Ontology-Based Knowledge Management System To Handle Queries In It Help Desk, Kar Yin Leung, Sim Lau
Dr Sim Kim Lau
No abstract provided.
Designing A Regional E-Logistics Portal, Adrian Collins, George Ditsa, Aditya Ghose, Peter Hyland, Sim Lau
Designing A Regional E-Logistics Portal, Adrian Collins, George Ditsa, Aditya Ghose, Peter Hyland, Sim Lau
Dr Sim Kim Lau
A variety of optimization and negotiation technologies hold the promise of delivering value to the logistics processes of businesses both small and large, yet they tend to remain inaccessible to SMEs (largely due to price and complexity concerns). This paper describes the early-phase steps in a project to develop a regional e- logistics portal. The project seeks to make constraint-based optimization and automated negotiation technologies accessible to SMEs within a portal that also serves their information needs. The paper highlights several novel aspects of the design of the portal, as well as a novel requirements gathering process involving community consultation.
Developing Web Services Using Workflow Model: An Interorganisational Perspective, Geng Liang, Sim K. Lau, Zhaohao Sun
Developing Web Services Using Workflow Model: An Interorganisational Perspective, Geng Liang, Sim K. Lau, Zhaohao Sun
Dr Sim Kim Lau
This paper discusses how a workflow model can be used in the design and development of web services composition. We particularly investigate the development of web services composition in an inter-organizational workflow environment. We discuss respectively how to design an inter-organizational workflow from scratch when there is no existing internal workflow, and how to make existing internal workflows work together in an inter-organizational workflow environment.
Development Of A Web-Based Student Enquiry System: Integration Of Ontology And Cbr, Sim K. Lau, Seung Hwan Kang
Development Of A Web-Based Student Enquiry System: Integration Of Ontology And Cbr, Sim K. Lau, Seung Hwan Kang
Dr Sim Kim Lau
This paper discusses the development o f a web-based student enquiry system using techniques in case-based reasoning combined with advances in ontology. The system functions as an online enquiry front-desk to allow prospective students to fin d out if they are eligible for admission to a post-graduate course in an Australian University. Ontology is applied in the system to ensure explicit specifications of concept and definition of terminology can be achieved in the web-based system. The system applies case-based reasoning technique to handle the query.
The Customization Of Knowledge Management Techniques In Information Technology Help Desk, Kar Yin Leung, Sim Lau, Geng Liang
The Customization Of Knowledge Management Techniques In Information Technology Help Desk, Kar Yin Leung, Sim Lau, Geng Liang
Dr Sim Kim Lau
Information Technology (IT) has converted a majority of organizational activities to automatic and electronicbased. This conversion greatly increases Help Desk (HD)'s coverage on IT related areas. Alternatively, the adoption of business process reengineering and downsizing has led to the shrinkage of the size of HD. This not only leads to the loss of priceless knowledge, but also coerces HD to provide more service with less staff - the outcome is clear that users have to wait comparably longer before HD staff is available. This paper describes how generic Knowledge Management process can be customized to improve support process in HD.