Social and Behavioral Sciences Commons^™

"People...Do Not Come With Standardized Circumstances": Toward A Model For An Anthropology Of E-Government, Marc K. Hebert

USF Tampa Graduate Theses and Dissertations

Many Americans appreciate the availability and ease of using government websites to conduct their business with the state. What then of the most vulnerable in society? How do they access and use a standardized application process for government assistance, considering their potential resource, educational and physical constraints? Many go to public libraries and non-governmental organizations (NGOs), which shifts the responsibility to help applicants from the government agency administering the program to local actors whose primary duties lie elsewhere.

The aim of this research is to document the experiences of three groups of people, primarily located in a central Florida, urban …