Social and Behavioral Sciences Commons^™

Perceptions Of Industry Change: Decadal Comparative Analysis Of Consumer Satisfaction, Brent D. Bowen, Erin E. Bowen, Dean E. Headley, Edward Sabin

Aviation Technology Faculty and Staff Publications

Longitudinal comparisons of perceptions are rarely available over rapid industrial change, and few industries have changed to the degree of airline travel in the post-9/11 decade. This study presents comparative analysis of airline consumer perceptions following September 11th 2001 to findings from a Congressperson-initiated survey of 3,500 travelers ending 2011.

The National Airline Quality Rating (AQR), released annually each April at the National Press Club in Washington, D.C. and viewed each year by more than 75 million people both nationally and internationally, debuted in the national media as an innovative, objective method of comparing airline quality on combined multiple performance …

Advancing A Qualitative-Based Research Construct: Methods And Applications, Chien-Tsung Lu, Jennifer Kirschner, Brent D. Bowen, Erin E. Bowen

Aviation Technology Faculty and Staff Publications

A research framework, or construct, provides researchers with generally accepted guidelines to organize scholarly efforts and foster methodological rigor. Over time, many qualitative research frameworks have become fully vetted and recognized, including action research, grounded theory, and phenomenology, among many others. The Policy Research Construct has also evolved over the last decade into a refined framework for use in qualitative and mixed method studies. This paper continues to define the PRC and includes a meta-review of multiple applications of the PRC to examine policy-related research questions, as well as organizational change and program effectiveness research.