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Social and Behavioral Sciences Commons™

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2012

Library and Information Science

Library Faculty Presentations

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Continuous improvement process

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Quest For Continuous Improvement: Gathering Feedback And Data Through Multiple Methods To Evaluate And Improve A Library’S Discovery Tool, Jeanne M. Brown Oct 2012

Quest For Continuous Improvement: Gathering Feedback And Data Through Multiple Methods To Evaluate And Improve A Library’S Discovery Tool, Jeanne M. Brown

Library Faculty Presentations

Summon at UNLV

  • Implemented fall 2011: a web-scale discovery tool
  • Expectations for Summon
  • Continuous Summon Improvement (CSI)Group

The environment

  • User changes
  • Library changes
  • Vendor changes
  • Product changes
  • Complex information environment
  • Change + complexity = need to assess using multiple streams of feedback

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