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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Cn U Hlp? Collaborative Chat Reference And Instruction, Gayatri Singh, Kenneth Furuta
Cn U Hlp? Collaborative Chat Reference And Instruction, Gayatri Singh, Kenneth Furuta
LOEX Conference Proceedings 2008
Not only has the use of chat reference created new learning spaces, studies have shown that instruction regularly occurs during the virtual interactions. However, these studies have focused on a single institution’s experience and do not address the additional challenges faced by a consortium of libraries. Ask a UC Librarian, staffed by seven of the ten University of California campuses, is an example of a consortium exploring this new learning space together. We will present the challenges, rewards, and what we have learned in building a supportive literacy learning environment that provides instruction to students via collaborative chat reference.
Eku Online Reference Gets H3lp, Cindy Judd, Julie George
Eku Online Reference Gets H3lp, Cindy Judd, Julie George
Cindy Judd
EKU Libraries is in its fourth year of providing an Instant Messaging reference service. We have seen our statistics increase over that time as we have made changes to the way we offer our service, especially when we added the Meebome widgets throughout the website. Recently, EKU Libraries implemented a new IM platform in order to extend the way we provide online reference help. LibraryH3lp offers simultaneous logins, queues to send questions to librarians with appropriate subject specialties, and a seamless integration with our existing Meebome widgets. Learn about our efforts to improve the EKU Libraries "Ask Us" service. Hear …
Eku Online Reference Gets H3lp, Cindy Judd, Julie George
Eku Online Reference Gets H3lp, Cindy Judd, Julie George
Library Faculty and Staff Papers and Presentations
EKU Libraries is in its fourth year of providing an Instant Messaging reference service. We have seen our statistics increase over that time as we have made changes to the way we offer our service, especially when we added the Meebome widgets throughout the website. Recently, EKU Libraries implemented a new IM platform in order to extend the way we provide online reference help. LibraryH3lp offers simultaneous logins, queues to send questions to librarians with appropriate subject specialties, and a seamless integration with our existing Meebome widgets. Learn about our efforts to improve the EKU Libraries "Ask Us" service. Hear …