Social and Behavioral Sciences Commons^™

Satisfaction With Provider Communication Among Spanish-Speaking Medicaid Enrollees, David M. Mosen, Matthew J. Carlson, Leo S. Morales, Pamela P. Hanes

Sociology Faculty Publications and Presentations

OBJECTIVE: To determine if differences between English- and Spanish-speaking parents in ratings of their children's health care can be explained by need for interpretive services.

METHODS: Using the Consumer Assessment of Health Plans Survey-Child-Survey (CAHPS), reports about provider communication were compared among 3 groups of parents enrolled in a Medicaid managed care health plan: 1) English speakers, 2) Spanish speakers with no self-reported need for interpretive services, and 3) Spanish speakers with self-reported need for interpretive services. Parents were asked to report how well their providers 1) listened carefully to what was being said, 2) explained things in a way …