Social and Behavioral Sciences Commons^™

Applying Customer Service Software In An Educational Environment, Rhonda Mcginnis

Library Scholarly Publications

This session is intended to introduce the attendees to some of the benefits and challenges of offering online real-time interaction with students and to demonstrate one such product, VRLPlus, as it is used in the WSU Libraries’ new “Ask a Librarian Online!” service. Session attendees will not only see how the VRLPlus can function to answer library reference questions but also how it might be used to conduct online office hours, and/or basic instruction for individual distance learners. The session will conclude with a discussion of some of the successes and challenges that faculty or others can expect when offering …