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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Correcting Turnover Correlations: A Critique, Chuck R. Williams, L. H. Peters
Correcting Turnover Correlations: A Critique, Chuck R. Williams, L. H. Peters
Scholarship and Professional Work - Business
In this article, the authors argue that turnover correlations do not need to be corrected. First, they maintain that correction formulas cannot correct for poor construct validity. Second, they discuss the original purposes of turnover correction formulas. Third, the authors describe the logical fallacies of correcting turnover correlations. Finally, they show why turnover correlations are not, as is widely believed, statistically limited to a maximum of .80.
Effects Of Library Instruction On University Students’ Satisfaction With The Library: A Longitudinal Study, Anthony Stamatoplos, Robert Mackoy
Effects Of Library Instruction On University Students’ Satisfaction With The Library: A Longitudinal Study, Anthony Stamatoplos, Robert Mackoy
Scholarship and Professional Work - Business
Consideration of satisfaction should be an important part of the evaluation of library services. Satisfaction depends, to some extent, on patron expectations of services. This study evaluated changes in student expectations following library instruction and how they were related to overall, long-term satisfaction with the library. Satisfaction appeared to be related to student perceptions of information accessibility, staff competence and helpfulness, computer usefulness and ease of use, and skill level for using libraries. The study suggests that libraries may be well served by measuring patron satisfaction and learning what variables drive satisfaction at particular libraries.