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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Unobtrusive Studies And The Quality Of Academic Library Reference Services, Jo Bell Whitlatch
Unobtrusive Studies And The Quality Of Academic Library Reference Services, Jo Bell Whitlatch
Jo Bell Whitlatch
This article uses empirical data from a recent obtrusive study of reference performance to explore content validity and assumptions regarding unobtrusive studies. Data collected by author support the contention that improvements are highly desirable before conducting more unobtrusive studies of reference service. The two most important changes concern the development of test questions representing all types of queries and supplementing the correct fill rate with other measures of reference performance.
Unobtrusive Studies And The Quality Of Academic Library Reference Services, Jo Bell Whitlatch
Unobtrusive Studies And The Quality Of Academic Library Reference Services, Jo Bell Whitlatch
Faculty Publications
This article uses empirical data from a recent obtrusive study of reference performance to explore content validity and assumptions regarding unobtrusive studies. Data collected by author support the contention that improvements are highly desirable before conducting more unobtrusive studies of reference service. The two most important changes concern the development of test questions representing all types of queries and supplementing the correct fill rate with other measures of reference performance.
Lesbian And Gay, Polly Thistlethwaite, Daniel C. Tsang
Lesbian And Gay, Polly Thistlethwaite, Daniel C. Tsang
Publications and Research
"The time is past when librarians can assume no patron is lesbian or gay, or that there is no interest in gay research," Dan Tsang and Polly Thistlethwaite wrote in the introduction to the 'Lesbian and Gay' section of Katzes' 1989 edition of Magazines for Libraries. This title review of the queer periodicals of the day was intended to serve as a guide and justification for 'mainstream' libraries' collection building. The number and range of titles in Thistlethwaite and Tsang's collaborative entries (1989, 1992, and 1995) far exceeded any mainstream library collection known to either of the authors who …