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Full-Text Articles in Social and Behavioral Sciences
Service Satisfaction, Competence And Caring: Examining The Influence Of Experience With The Public Bureaucracy On Citizen Attitudes Of Trust In Government, Lauren Kriston Harding
Service Satisfaction, Competence And Caring: Examining The Influence Of Experience With The Public Bureaucracy On Citizen Attitudes Of Trust In Government, Lauren Kriston Harding
Doctoral Dissertations
Examining the relationship among government performance, service satisfaction and trust in government advocated by the New Public Management, this research contributes to a better understanding of the performance-trust hypothesis and its assumptions. This study evaluates the satisfaction link of the performance-trust hypothesis, investigating influences on service satisfaction and how these translate into trust. In particular, two implicit assumptions of the performance-trust hypothesis are explored. First, citizen experience with public services is examined as a measure of specific support for government. Second, the role of citizen interactions with the bureaucracy is assessed, specifically identifying the influence of citizen attitudes toward public …
Governmental Responses To Terrorism: Creating Costs And Benefits, Kenneth Klose
Governmental Responses To Terrorism: Creating Costs And Benefits, Kenneth Klose
Electronic Theses and Dissertations
This thesis assesses four governmental responses to terrorism: conciliation, denial, legal restriction, and violence, each of which may be focused on an organization or its leaders. The theory makes predictions on the resulting frequency and severity of terrorism. Unless responses reduce an organization’s capacity or desire to attack, the frequency of attacks may be reduced, while the severity continues to increase. The theory is tested using a time series regression analysis of the effects of government action on terrorism in Algeria and the Philippines. In general, the results show that conciliation may led to increases in terrorism in the short …
Can We Say More Now? A Closer Look At Online Public Opinion Change In China, Ran Duan
Can We Say More Now? A Closer Look At Online Public Opinion Change In China, Ran Duan
Theses and Dissertations--Sociology
This study examined the pattern of online public opinion change in China by investigating the top one hit blog and its following commentaries of every day from July 2009 to March 2012 on a famous Chinese website, and then discussed potential factors that affected the formation of online public opinion. The extent of freedom of online public opinion during this period presented regular fluctuations. Whether criticisms were registered by commentators was influenced by four factors. First and most important, the negative tone of bloggers increased criticism and the positive tone decreased criticism, which shows that the news that flows from …
The Unequal Distribution Of Professional Autonomy In Schools, Joseph Cleary
The Unequal Distribution Of Professional Autonomy In Schools, Joseph Cleary
LSU Master's Theses
This qualitative study examines the ways in which educators interpret and respond to government interventions in public schools. I conducted semi-structured interviews with eleven teachers and two principals at two public high schools in Baton Rouge, Louisiana . By comparing the perceptions of educators at a low-performing school (which serves high percentages of minority and low-income students) with perceptions of educators at a high-performing school (which serves fewer numbers of minority and low-income students), this study demonstrates how an educator’s sense of autonomy relates to students’ socioeconomic backgrounds. Findings show that educators, who work in schools with high numbers of …