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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Reinventing Libraries For The Next Generation Of Library Users, La Loria Konata
Reinventing Libraries For The Next Generation Of Library Users, La Loria Konata
University Library Faculty Publications
The article calls for the need to reinvent libraries for the next generation of library users. It stresses the value of being able to provide customer satisfaction, building and maintaining loyalty as well as resolving customer complaints so as to compete with other libraries. It also points out the importance of branding as a marketing strategy and encourages libraries to adhere to the liaison model or subject specialist model in providing specialized service. Also suggested are steps for marketing library services.
Good Service Requests Keep Customers Happy (2009), Justin O'Hara, Steve Wyatt
Good Service Requests Keep Customers Happy (2009), Justin O'Hara, Steve Wyatt
MTAS Publications: Full Publications
Automated service request systems are proven to be cost-effective, labor-saving devices that greatly enhance management efficiency. By using the chief components outlined in this report, your city can develop an efficient automated request system.
(The Way I See It): Try On A New Pair Of Sensible Shoes: What Libraries Can Learn About Customer Service And Organizational Culture, Rebecca Tolley-Stokes
(The Way I See It): Try On A New Pair Of Sensible Shoes: What Libraries Can Learn About Customer Service And Organizational Culture, Rebecca Tolley-Stokes
ETSU Faculty Works
No abstract provided.