Social and Behavioral Sciences Commons^™

Implementing Reference Statistics Collection Software At Multiple Library Service Points, J. Gabe Gossett, Elizabeth Stephan, Rebecca Marrall

J. Gabe Gossett

Purpose– The purpose of this article is to explore the process of implementing LibAnswers, a reference statistics collection and analysis software, at multiple service points in an academic library and to outline the benefits of the process. Design/methodology/approach– The article outlines the process used to implement a statistics software, including initial testing, development of categories and terms used to define the question types, and training of library staff. Findings– Implementing a statistics program at multiple service points takes flexibility and patience. The biggest challenge faced was developing common terms to define what each desk did and how the statistics would …