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Full-Text Articles in Social and Behavioral Sciences
Development Of A Web-Based Student Enquiry System: Integration Of Ontology And Case-Based Reasoning, Sim Lau, Seung Hwan Kang
Development Of A Web-Based Student Enquiry System: Integration Of Ontology And Case-Based Reasoning, Sim Lau, Seung Hwan Kang
Dr Sim Kim Lau
No abstract provided.
The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau
The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau
Dr Sim Kim Lau
Most help desks have admitted their call volume has increased in the past decade while “help unavailable when needed” is the major reason for service delivery failure and user dissatisfaction. The habit of calling help desk for simple problems has prompted the investigation of transferring part of first-level troubleshooting duty from help desk to user. This research proposes the development of user self-help knowledge management system that allows user to solve simple and routine technical enquiries. The proposed approach incorporates software agent to allow autonomous handling of enquiries so that the most appropriate solution and user communication can be facilitated.
Development Of A Web-Based Student Enquiry System: Integration Of Ontology And Cbr, Sim K. Lau, Seung Hwan Kang
Development Of A Web-Based Student Enquiry System: Integration Of Ontology And Cbr, Sim K. Lau, Seung Hwan Kang
Dr Sim Kim Lau
This paper discusses the development o f a web-based student enquiry system using techniques in case-based reasoning combined with advances in ontology. The system functions as an online enquiry front-desk to allow prospective students to fin d out if they are eligible for admission to a post-graduate course in an Australian University. Ontology is applied in the system to ensure explicit specifications of concept and definition of terminology can be achieved in the web-based system. The system applies case-based reasoning technique to handle the query.