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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Reference Is Neither Here Nor There: Connecting Through Sms, Amy E. Vecchione, Margie Ruppel
Reference Is Neither Here Nor There: Connecting Through Sms, Amy E. Vecchione, Margie Ruppel
Amy E. Vecchione
Have you ever wondered what your patrons think about SMS reference service? Do you wonder what other libraries are doing with SMS? Or what types of questions you would be asked through SMS reference service? Don’t try to reinvent the wheel! Join Boise State University librarians Amy Vecchione and Margie Ruppel to learn the results from their recently conducted national and local surveys on SMS reference. By attending this session participants will learn the most common types of questions asked through SMS, ways to market this service, best practices for answering SMS reference questions, and patrons’ perceptions of this new …
Collaborate To Succeed: Implementing New Reference Services With Splat, Amy E. Vecchione, Memo Cordova
Collaborate To Succeed: Implementing New Reference Services With Splat, Amy E. Vecchione, Memo Cordova
Amy E. Vecchione
Libraries face shrinking budgets, increased use, and user demand for trending resources. This makes it difficult for librarians to find the time to keep up with innovative technological tools and social media (SM) developments. SPLAT (Special Projects Library Action Team) offers up a new model for enhancing library reference services. SPLAT is supported by the Idaho Commission for Libraries (ICFL), the state agency responsible for assisting libraries. The members of SPLAT are innovation representatives, comprised of library staff who search and experiment with SM trends and online tools, learn, and share the best ways to integrate them into the reference …